With over 25 years of experience, our staff is able to help you make the best possible choices when it is time to purchase your new equipment for the management of your Obstructive Sleep Apnea.
Written by the business, not verified by us.CPAP Supply (cpapsupplyusa.com) has a 3.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 62% rate it 4 stars or higher while 29% give 1 star; The business has replied to 32% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-12.
I ordered a cpap machine and called to check on my order. They were very helpful and told me with the supply issues when it would be in. Almost to the day that is when it arrived. I called back when it arrived and Brittany in customer service was extremely helpful and knowledgeable. I have zero complaints about this company. I got a good price and am very happy I ordered from them.
DO NOT BUY FROM THIS COMPANY!! This is a scam company. Once you order, you do NOT get a product, you can't reach them by phone or email, and in fact, I believe the phone I called from an email that said my order was confirmed was disconnected. I will try to report them to the Consumer Protection Agency. AVOID, AVOID!!
I use a CPAP machine. Hate it! However, I believe the need to replace the supplies is being oversold. I do not use water anymore so don’t need heated hose. I simply put my WASHING MACHINE on hand wash, pour in vinegar with hose and all head gear. Done and done! Plastic is plastic. This need to replace and replace is out of hand.
These people are thieves. I ordered AND PAID FOR a resmed machine from them in July and have received nothing from them except excuses. Now I am ignored when I contact them. I finally purchased a machine from Lofta, and would highly recommend them. Do not deal with these people, they are not honest. Saw your response so I will help you: order #8800665449, which it took months to get officially cancelled despite several requests. I was told a refund would post in 3-5 business days weeks ago. I am in the process of exploring my legal options, and will keep this sight posted.
Hello, THE REVIEW IS NOT A VERIFIED ORDER for CPAP Supply USA but we will will address the complaint. We apologize for the misconception we may have projected in trying to assist. There were shortages that hit the industry suddenly due to a recall. We were inundated with orders and replacement requests at that time. We have been in business for over 20 years and can assure you we are not thieves. We know the importance of PAP therapy and like many, were blindsided by the sudden inventory issues. We refund or cancel orders immediately and have never withheld funds. Please call CPAP Supply USA at 866-560-2727 with your order information for clarification and further resolution with a manager. Your feedback is valuable but we would need to connect your review with an order number to get a clearer picture of your issue. Thank you, CPAP Supply USA
I ordered, and paid for, a sleep apnea home test machine in September, and they said they would contact my physician to get the necessary prescription. As best I can tell they have done nothing. My physician's office confirmed that they have not been contacted. Last week I cancelled the order via both phone call and email. Now I am awaiting my refund, and on that too nothing seems to be happening. The fact that every one of their 2021 reviews has been one star is no surprise to me.
Hello, We are here to help if you call us at 866-560-2727 or email us at [email protected]. We can't assist via a review but if you contact us, ask for a manager, and explain the issue we can resolve. This will also give us an opportunity to address any issues with our staff. Thank you, CPAP Supply USA
Bought a cpap machine and got it rather quickly. Had to buy a new mask, credit card was hit immediately and now nothing. The call goes dead when it switches to customer service, have left messages on their website and nothing. I got charged but no shipping information, nothing. Please do not use this company, there is no way to contact them. I cannot use my machine that I NEED to use since I do not have the proper mask.
I placed an order in the middle of August, I’ve called every week and they tell me that the CPAP machine that was “in stock” the day i placed the order is in back order. They indicate some of the cpap machines are in back order and it could take up to 16 weeks. They took my money the day i placed my order. A lot of us have been affected by the Phillips recall. Have some compassion this is a much needed medical device. I placed an order with a different company today and I have received a tracking number the same day i placed the order.
I have placed my order for a replacement CPAP machine and mask about a month ago. Only received a mask. Understanding thier is a backorder, however I am no longer able to speak to someone on the phone. My money was taken with a partial order and I am not able to confirm any information about my paid for CPAP. The phones are no longer working.
Unable to place an order. Tried twice with 2 different browsers. After putting in Credit Card info, it just spins and spins. Unable to reach a human on their ONLY phone number. Scary company.
Hello, Unfortunately we are experiencing higher then normal call volumes and site visits which may have contributed to your conflicts. Due to a recent recall the demand has exceeded our normal numbers. We appreciate your patience as we work through these unforeseen issues. Please allow us another oppotunitity to assist you in the future. Thank you, CPAP Supply uSA
Called to check stock on a travel CPAP and CPAP Supply USA confirmed it was in stock. Placed order immediately. Credit card charged. Received order confirmation. Called 5 days later wondering why it hadn't shipped and was informed it was on backorder. Put me in a really hard spot since I needed the device for schedule business travel. Was lied to that it was in stock - and who charges customers for stocked items that are on backorder (reputable companies don't). Customer service folks were good, but clearly their is a bigger company issue. Won't be a customer and would encourage you to find an alternate source for you medical needs.
Seriously these people waited several weeks to even get it to the post office (per Amazon customer service). I asked for a refund since at the time I asked it had not even been mailed but a shipping lable was made.. Then they have the nerve to ask me to change my review. FYI I will be posting my rating on your company everywhere to include Google. You know you did wrong and have been a pain in my ass with the refund. So no I will not change my comments even though you refuse to post it!
good service
SCAMMERS ... they take your money and never deliver the item... also they steal your credit card info ...i started getting unusual charges on my credit card and needed to request a credit card cancellation ,,, Big headache ,,stay away from this business , not serious
Interestingly, there is no order for you in our system nor is your name in our system. With that, we are not able to review an order that doesn't exist. We have been in business for over 15 years and pride ourselves on our customer service, availability, and honesty. It is unfortunate that whoever you purchased from may have name close to ours (this happens all the time) but we can't be responsible for the mistakes of others and would kindly ask that you review your shopping history to determine who you actually purchased from or perhaps provide the name your order was placed under or the order number would be helpful because Sarah Samer isn't our customer. Once received we will ba happy to review the order and correct the problem.
I would not spend a dollar with this company I spend 4000 dollars with them and I couldnt get them on the phone to solve my issue and when I asked for refund all of the sudden it's a special order no refund and I send the machine and they kept it and kept the money I wouldn't even rate them for 0 star they are a RIP off
Excellent – no reservations, I would recommend this company to anyone. Delivery is always fast and easy. Great prices!
CPAP supplies are available from many places on the Internet now, but I have grown to trust CPAP Supply for good advice and authentic products.
always get what i order in a timely manner
Great products and price and arrived promptly.
everything came on time and as ordered. a year later items are in good working order
Good service at the right price. Very satisfied.
cpapsupplies.com
cpap.com4.2
CPAP Specials
CPAPSupply.ca
The CPAP Shop
PharmacyChecker.com4.5
RespShop.com4.8
Persona4.5100 reviews matching
