Crown & Paw

We’re truly sorry for all the frustration and repeated issues you've experienced especially during such a difficult time. This memorial was meant to honor your beloved dog, and you should have received nothing short of care and precision from the very beginning. We want to assure you that we’ve since issued a full replacement of all 4 memorial metal cards, and according to tracking, the package has been delivered. When you have a moment, could you kindly confirm if everything arrived correctly this time? We want to be absolutely certain that it was finally made right. Thank you again for your patience, and please know we remain here for anything you need.

Thank you so much for your incredibly kind words! It truly means the world to us to hear that you’ve had such a positive experience. We genuinely care about making our customers and their beloved pets! happy, and feedback like yours inspires us to keep going the extra mile. We can’t wait to create more special portraits for you and your loved ones. Please don’t hesitate to reach out anytime. We’re always here for you!

Thank you so much for your kind feedback! We're glad to hear you found the ordering process and photo upload easy and convenient. We truly appreciate your support!

Thank you so much! We're so glad you enjoyed the experience and found the perfect options to match your pets' personalities. We can’t wait to create more fun and meaningful pieces for you!

Thank you so much for the kind words! We're thrilled to hear you found the site user-friendly and the process smooth. It means a lot to know you’d recommend us. We can’t wait to create more for you in the future!

Thank you so much for your kind words! We're thrilled to hear you found the website easy to use. We’ve worked hard to make the experience as smooth as possible. We truly appreciate your support!

Thank you so much for your kind words! We're thrilled to hear you loved your artwork and that the turnaround was quick. It means a lot to us. Thank you for trusting Crown & Paw!

Hi Jorie, Thank you for your feedback, and we’re truly sorry to hear about your experience. We deeply apologize for the delays and frustration this has caused — we understand how important this order is, especially as a special keepsake for your daughter, and we’re sincerely sorry that it hasn’t met your expectations so far. Please know that your stuffed clone is still in progress, and we are doing everything we can to ensure it is completed with the care and quality it deserves. These items are fully customized by hand and can sometimes take longer than expected, but rest assured we have not forgotten your order and we are prioritizing its completion. We genuinely care about making this right, and our team is here to support you every step of the way. If you have any questions or if there's anything more we can do for you in the meantime, please don’t hesitate to reach out. Thank you again for your patience. Warmly, Crown and Paw

Thanks so much for the kind words! We're thrilled to hear the ordering process was easy for you, and we can’t wait for you (and your girlfriend!) to see the hoodie. We hope it makes her birthday extra special!

Thank you so much for your kind review. We're truly honored to be part of such a meaningful gift during a difficult time. We hope it brings comfort and beautiful memories of your friend’s beloved pet.

Thank you so much for your heartwarming review! We’re truly touched by your kind words and thrilled to hear how much you love your artwork, especially the Rainbow Bridge painting—it means the world to us to help honor your beloved pets in such a special way. We’re also so glad we could make things right with the mouse pads, and we appreciate your understanding. Our customer service team is always here for you, and it’s a joy to know we’ve made a positive impact. Thank you again for your trust and continued support—we can’t wait to create more meaningful keepsakes for you in the future! 💖

Thank you for your feedback, and we’re sorry to hear about the trouble you experienced while placing your order. We understand how frustrating it can be when things don’t go as expected. It sounds like there may have been some confusion with the ordering process, and we truly appreciate your patience in working with us via email to get everything submitted. While we don’t currently offer phone support, our team is always here to help quickly through email and live chat, and we’re happy to guide customers step-by-step when needed. Your feedback is important to us, and we’ll take it into consideration as we continue improving the experience for our customers. If there’s anything else we can do to assist you, please don’t hesitate to reach out.

Thank you for your review, and we're sorry to hear you weren’t able to include your personalization notes. Currently, there isn’t a dedicated section for adding special instructions during the ordering process, but we really appreciate your feedback and will definitely share it with our team as a suggestion for improvement. In the meantime, if you ever have custom requests or notes for your order, please don’t hesitate to reach out to us directly at [email protected]—we're always happy to help and make sure your artwork turns out just the way you envision it!

We’re truly sorry to hear that your experience did not meet expectations. Customer satisfaction is very important to us, and we completely understand your frustration. After investigating your case, we found that the return was sent without a tracking number, as confirmed in our email conversation and per our return policy stated on our website. Unfortunately, without tracking, we have no way to verify if the package has arrived at our warehouse, as we rely on the carrier’s tracking system for confirmation. While lost returns are rare, we always recommend using a tracked delivery service to ensure safe and documented arrival. However, as we truly want to find a solution that works for you, we’d like to offer you a VIP discount code as a goodwill gesture. Please let us know how you’d like to proceed, we want to make this right and ensure you have a positive experience with us. Looking forward to your response! ___________________________________________________________________________ Update: I just sent you an email and would love to help resolve this issue for you! 😊 Please check your inbox when you get a chance, and feel free to reply with any questions. I'm happy to assist and make sure we get this sorted out for you! Looking forward to hearing from you! 💛

Thank you so much for your kind words and for trusting us to create these special portraits for you! 🐾💛 It truly means the world to us to know that they bring you joy and honor your beloved pets' personalities. We love being a part of preserving those cherished memories, and we’re so grateful for your continued support. Your thoughtful review made us smile—thank you for making us a part of your home! 😊💖

We sincerely apologize for the delay and any frustration this has caused. We completely understand your concern and want to assure you that your replacement order has been issued and is on its way. We understand how important it is for your package to arrive in a timely manner, and we truly regret the inconvenience this has caused. If you need further assistance, please feel free to reach out at [email protected]. Thank you for your patience, and we appreciate the opportunity to make this right for you.

I’m so sorry to hear about your experience and the delays you’ve faced—this is definitely not how we want our customers to feel. We understand your concerns regarding the disputed charge and the trust issues surrounding your order. At this point, we want to make sure you receive either the product you paid for or a proper resolution as quickly as possible. Could you please email us at [email protected] with your order details and “Attention: Management” in the subject line? Our team will prioritize your case to ensure we address your concerns promptly. We truly appreciate you sharing your feedback, and we’ll do our best to restore your confidence in our service. Again, I’m sorry for any inconvenience or frustration caused, and thank you for giving us the opportunity to make this right for you.

We truly apologize for the frustration you've experienced and understand your disappointment. We deeply regret that your order has not met your expectations, and we are committed to resolving this issue promptly. We would like to assist with ensuring that your order is delivered to your satisfaction. Please reach out to us at [email protected], and we will prioritize resolving this for you right away. We value your business and sincerely hope we can fulfill your order as promised.

Hi Melissa, Thank you so much for your kind words and for being a loyal customer—we truly appreciate you! 💖 We're thrilled to hear that you love our website and the variety of themes we offer. It means the world to us that this is your fourth order! We can’t wait to create something special for you again. If you ever need anything, we’re always here to help!

Thank you so much for your kind words! We're thrilled to hear that you found our website easy to use and that Andrea was able to assist you so graciously. Your excitement means the world to us! If you need anything else, feel free to reach out to [email protected]. We truly appreciate your support!