Customer service sucks .
Customer service sucks .. so bad !
About Crzyoga
Data updated- Website
- crzyoga.com
- Category
- Shopping & Fashion
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 130 reviews
- Replies to negative
- 0% (0/183)
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Is Crzyoga legit?
Crzyoga (crzyoga.com) has a 1.7 out of 5 rating on OK.one, based on 223 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 77% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Refund. Last updated 2026-10-25.
What reviewers say
AI generatedMost reviewers were let down by their experience overall. People frequently complained that customer service was unhelpful, unresponsive, and difficult to reach when trying to resolve various order problems. Consumers also experienced extremely frustrating return processes, noting that they had to jump through many hoops and struggle extensively just to secure their refunds. Some reviewers were happy with the overall quality of the clothing, mentioning that the fabrics felt great and were wonderfully made. A few other people also felt that certain purchased items fit well, offering a comfortable and genuinely flattering experience during daily wear or workouts.
Auto-generated from all reviews of this business. For reference only.What people say
I ordered a pair of 7/8 trousers
I ordered a pair of 7/8 trousers. They fit at the waist but are too tight on the legs. I emailed them to request details on the returns process and have been given the run around. They emailed me to say just keep them and order a different size to which I replied no I want to return for a refund. I have emailed them 4 times now and they just keep sending the same email back offering a different size. My next step is to open a grievance through PayPal
Ordered clothes because everything was…
Ordered clothes but everything was to big for its size so I wanted to return the items. It was very complicated to return, so ended up returing 4 items they claim they have not received and did not get my money back.
Cancelled my order because they claimed…
Cancelled my order because they claimed it was a 'fraudulent' transaction. I paid through PayPal! And then they proceeded to tell me to purchase from Amazon or TikTok. Amazon doesn't sell that product to Australian customers and paying via TikTok shop is dodgy asf! What the actual.
Items were never delivered
Ordered almost £200 in clothes and received only 3 items. The rest of the items were never delivered. I’ve been trying to get a refund but they won’t reply anymore. Avoid this company at all costs.
Very poor customer service
The legging arrived, they are advertised as squat proof. They absolutely are not. I requested to return. They requested a photo of the parcel, label and receipt, which I emailed straight away. I got confirmation on the Monday the parcel had been delivered. I emailed to chase return, they said photos were small and they wanted them again. I sent them as large as possible and told them they had received the goods 5 days ago. Don’t touch this company!
Trying to return something to these…
Trying to return something to these guys from Australia is a massive hassle and way too difficult. You have to deal with this agent who just gives you the runaround, constantly asking you to fix labels, take photos of the product, and send over the invoice again and again.
Worst experience ever
First of all, I did get my money back, but I would never buy from this shop again. The customer service was very frustrating. I simply wanted to return my leggings, but they kept offering alternatives I didn't want, such as a 30% discount or a free exchange. They also incorrectly claimed that I had requested the return after the 14-day return period, even though I had proof that I contacted them in time. I received contradictory information about the return process and had to send countless emails. The whole process was unnecessarily complicated and time-consuming.
Gone downhill rapidly - awful
Always been good, until the last 12 months, now seem like a completely different company, returned items and done as requested, now asking for photos of parcel, weight etc. I have sent the proof of delivery and everything that was sent back. Refusing to refund and keeping what you returned
More than 20 days and still didn't…
More than 20 days and still didn't recieve my order. They just send me the link yo their local delivery service. They have my money, i don't have the products or any solution...
MAKE SURE TO CHECK THE CLOTHES BEFORE…
MAKE SURE TO CHECK THE CLOTHES BEFORE WEARING IT. I recently purchased a running set and a long sleeved butterluxe jacket. All of it fit fine and were soft so I was quite excited about the purchase. I put it all on and went for a short run. When I came back I noticed holes in the hood of the jacket…I immediately contact the customer service who just tells me they can’t verify wether it happened before or after the first wear so all they can offer is 15% of my next order. However my only worry was the quality because even if it happened after ONE wear it should be able to last through that. I personally don’t plan on purchasing from there again as you apparently can’t count on the quality. Quite disappointed in the handling.
Poor customer service
Poor customer service. Returning my order back to them. I gave them tracking number which shows delivery. Yet they still delay refund and say they need more information to confirm the return is from me. Don't order from them
Worst returns process ever
Worst returns process ever. I never received a refund from my products despite paying for and sending my items back, as well as providing photo evidence. I like their products but will not buy from them again. Do not recommend.
Just buy lulu!!
Pants are not even close to comparing to lulu but even if they were good the company sucks. They hassle you about returns and then make you pay $25+ to return anything. In this day no one should have to pay for clothing returns.
warning about colours not as shown
we were so excited to receive these and when they came from china they were a totally different yellow beige colour. Customer Service did nothing to accept that they were not the same colour as advertised and we ended up having to pay for original shipping plus return shipping ourselves from New Zealand which means we are now about $50 out-of-pocket through no fault of our own.. Exteneky disappointing from a brand that we used to love and have told so many people about
terrible returns process avoid this company
terrible returns process if you can call it that this company will do anything to avoid returning items . DO NOT BUY FROM THIS COMPANY UNLESS YOU WANT WEEKS OF HASSLE AND LABOURIOUS EXCHANGE OF EMAILS - i still have not got my money back CRZ YOGA IS NOT CUSTOMER FRIENDLY
Awful returns policy
Awful returns policy! Avoid unless you want a headache in trying to return your items within consumer rights.
the company shipped the wrong size
the company shipped the wrong size. They do not answer customer support to correct the issue. Never again will I order from this company
I’ll be shopping again!
I’ve been so impressed with CRZ Yoga. The quality of their products is amazing, and they’re genuinely one of the best alternatives to Lululemon I’ve found. The fabrics feel great, they’re well made, and they hold up really well. What really stood out to me, though, was their customer service. I made a mistake with my return and didn’t follow the return instructions by taking photos before sending it back. Even so, their team was incredibly understanding, reviewed my proof of delivery, made an exception, and processed my refund. They were kind, helpful, and went above and beyond to resolve the situation. It’s rare to find a company that offers both great products and excellent customer service. I’ll definitely be shopping with CRZ Yoga again!
Careful
Careful! The website gives you an impression, that the products are shipped from Germany. No, they are shipped from China, and for return or size change you need to pay the shipping fee yourself!!!
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