I love the product
I love the product! The pump broke on the larger sized bottle in transit and that's my only gripe, but I don't really care for pumps so I just use it to refill my smaller bottle.
About CURLSMITH
Data updated- Website
- curlsmith.com
- Category
- Beauty & Well-being
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 64 reviews
- Replies to negative
- 0% (0/12)
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Is CURLSMITH legit?
CURLSMITH (curlsmith.com) has a 4.0 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 73% of reviews are 4 stars or higher and 16% are 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
I used to love Curlsmith.
I used to love Curlsmith. They were doing magic with my hair (wavy and thick very long hair). Then they decide to change their formula and discontinue all the products I was using. I tried a new routine, it has destroyed my hairs beyond repairs.
Stay away from this brand if you want a healthy hair!
I filled out the questionnaire to understand what products would be best for me and really put effort into providing the best possible answers. I then bought 4 of the recommended products and I can only say that I have never experienced anything like this! My hair became extremely dry and felt like what I can only describe as straw like. I went to hairdressers who had never felt or seen something like this. If you are considering buying these please please please reconsider!! It took more than half a year for my hair to recover and even now it’s still not healthy.
Great product
Love their products
Never received my order
Never received my order. They use GLS delivery so I will never order from them again.
First disappointment in several years…
First disappointment in several years of being a Curlsmith customer. DPD made an unexplained error, claiming it was delivered but then actually sending it back to Curlsmith. I complained to DPD to no avail, I wrote to Curlsmith and they said they can't offer another courier and they would refund me when they receive the parcel back. No offer to investigate with DPD even? So it's my fault that DPD made an unexplained error and now can only tell me that I should check with the seller? They can't explain why the missing parcel is "on its way to sender" for several days now, but Curlsmith won't even check? If DPD don't return this, I have to bear the cost of the missing product? I might as well be shopping for Curlsmith products with a third party that offers better customer care. In the meantime, I'm £120+ out of pocket... so frustrating.
Love these products.
Great product and arrived quickly
Fantastic service from order to delivery.Great product
Very responsive from order to delivery. Curlsmith products are always well wrapped to avoid any accidents in transit. I'm very pleased with the Frizx Control Duo Conditionet which I use every few weeks to deep condition.
Curlsmith products are the best ever…
Curlsmith products are the best ever hair products. I have straight hair and it's never looked better. Customer service is excellent. There are often special offers and free gifts too. Absolutely superb in every way. Cruelty free too which is essential for me💚💚
Love the products but yall really…
Love the products but yall really removed the Bible verses? come on now the bible verses made me glad to buy products that finally represent God there’s no way it made people that angry
I am 60 years old and finally embraced…
I am 60 years old and finally embraced my curls about 10 years ago. I have a closet full of products. I decided to give Curlsmith a go and I am so happy I did. The line that works perfectly for me is the Volumize line and the Hydro Jelly gel. I have been committed to them for over a year now. I mistakenly bought the 2 in1 Conditioning Cleanser Co-wash and tried it for the first time and it is amazing!!! I love it!
I feel confident with every purchase.
I have been searching and trying hair products for 30 years, I have finally found my perfect combination. I wish my hair had always been this easy and great looking (it’s not just me that thinks so, I get compliments all the time). Always great service, I feel confident with every purchase. Many friends have become customers and my son now has the perfect products for his curly fringe.
Finally found a product…
Im in my 60's and spent years looking for a curly hair product. I found what I needed and was looking for with the Curl Smith products.
Undelivered product - lack of action
Updated February 25. After persistent efforts, Curlsmith agreed to replace the undelivered product. I received the package today. I appreciate them finally taking responsibility. This was my first time ordering from Curlsmith, and unfortunately it has been an extremely disappointing experience. I received an email stating my order was delivered, but there was no package at my address. I immediately contacted Curlsmith and was told to check with neighbors and family, which I did. No one had the package. I then contacted UPS, who confirmed using geotag tracking that the package was delivered to the wrong address. UPS informed me that because it was their error, Curlsmith must open a delivery dispute as the vendor. I relayed this information to Curlsmith, completed the authorization form they sent, and waited. After 12 days with no update, I followed up and was once again told to check with neighbors and family—despite this already being done and clearly communicated multiple times. As of today, I am without the product I paid for and without a refund. The carrier has acknowledged misdelivery, yet Curlsmith continues to treat the order as “delivered” and has taken no responsibility to resolve the issue. As a customer, it is frustrating and unacceptable to be left with neither the product nor my money after doing everything requested. This experience has completely undermined my trust in the brand.
Subscriptions!!
I decided to set up a subscription as i use these products all the time. This is not a clear process! I had no idea when my products were going to be shipped - my account showed me April. I cancelled the subscription and ordered a bottle of my usual product to ensure that I had it for my holiday. A few days later I then received my subscription!
Finally a perfect product in a perfect packaging
I've been buying from Curlsmith for 4 years now. My orders are not frequent, because I make the products last ,( I usually buy styling or repairing products from them). The first 2 times I was a bit disappointed about the packaging, because it wasn't secure enough, making the liquids getting out for the bottles. I was always granted refound, after documentations, but I was indeed sad about losing 1/3 of the product. This is my 3rd order and this time I saw an improvement in the packaging: the bottles were completely wrapped in large paper sheets, everything was safe enough and nothing spilled out. I'm happy to leave a review, because they changed their shipping habits into better ones. The products themselves are indeed good and perfect for my curls.
I have requested to cancel the…
I have requested to cancel the subscription and not to ship the products but I have not replied to my email. Neither the product shipment was cancelled.
Couldn’t do without them!
I’ve been using curlsmith for almost a year now. My hair has never felt healthier or looked better - couldn’t live without their products now and have hooked a few friends/family on them too!
Wonderful company and great products
Wonderful company and great products! Highly recommended as what they tell you about their products is true. Very pleased customer, thank you!
Replacing my old 2 star review with this
Pros: I love the leave-in conditioners, I have the weightless cream and medium hold leave-in bottles at home and have re ordered these. Cons: I tried one of their shampoos, but it gave me an itchy scalp, so haven't tried any more of their shampoos yet. I have searched high and low for a decent wash-out conditioner for my dry curly hair and still can't find one, not even with this brand.