Curtarra

Dear Chris, We are sincerely sorry to hear that your experience did not live up to your expectations, and we deeply apologize for the frustration this has caused. We understand how disappointing it is when a custom design does not hang or drape exactly the way you envisioned in your home. Our team member, George, has been reviewing your case history to find a path forward for you. We would love to personally assist you in utilizing this issue to get the exact look you wanted. Warmly, The Curtarra Team

Dear Grant, What an incredible project! Thank you so much for choosing Curtarra to be a part of your bespoke home theater build, and for sharing your detailed experience with us. Designing for acoustic control requires substantial coverage, and scaling up to grand 10ft and 17ft dimensions demands absolute precision. We are overjoyed that our tailoring team hit the mark perfectly, delivering flawless fabric quality for such a significant investment. Your choice of the classic pinch pleat style is perfect for creating those deep, beautiful folds that maximize both visual luxury and sound absorption. We are glad our transparent return policy and rigorous quality control gave you peace of mind. Welcome to the Curtarra family! Warmly, The Curtarra Team

Dear Jordan: We are deeply sorry to learn that your second order of Roman blinds had an unpleasant experience. We sincerely apologize for the communication breakdown and the inconvenience it caused you. We fully understand how important perfectly functioning blackout blinds are to you—especially during your baby's naps and bedtime, as they form an indispensable backdrop in your daily parenting routine. Furthermore, we understand that creating a completely dark environment for the nursery is crucial. We have checked with our support team and learned that a customer is currently in contact with you to resolve this issue. We hope everything goes well. Sincerely, The Curtarra Team

Dear Christine, Thank you so much for trusting Curtarra with your home and for taking the time to share such a wonderfully detailed review. Reading about your experience is an absolute delight for our entire team. We understand that investing in custom, artisan-crafted drapery is a significant decision. That is why we are fully committed to our philosophy of "Custom Made Easy"—ensuring our design support and live chat teams are there to provide precise guidance and thoughtful suggestions every single step of the way. Your choice of the Sabrina heavyweight linen curtains in dove white with a classic double pleat sounds absolutely magnificent. Heavyweight linen possesses a beautiful, natural structure, and when paired with a tailored double pleat, it creates an incredibly elegant, sophisticated drape. We are thrilled to hear that they have elevated your living room exactly as you envisioned and have truly been a "game changer" for your space. Welcome to the Curtarra family! Feel free to contact us if you ever need assistance with future design projects. Warmly, The Curtarra Team

Dear Philip, We are sincerely sorry to hear about the frustrating experience you had with your delivery, our printed instructions, and your initial support contact. We completely understand how disappointing it is to invest in a premium, motorized custom system only to be met with a complicated setup and unhelpful guidance. This falls short of the seamless luxury experience we strive to provide. We want to apologize that our printed manual lacked the clarity and depth required for your setup. Because each of our motorized tracking systems is entirely custom-tailored, variables such as specific track lengths, precise glider components, and chosen draw styles significantly alter the exact installation steps. Due to the physical limitations of a printed guide, our booklet only outlines the most basic standard configuration. Your feedback regarding the complexity of the pulley system and the speed of our online video is incredibly valuable. Moving forward, we are actively restructuring our resources to record a comprehensive series of clear, step-by-step video guides that address different specialized hardware configurations. Please rest assured that we are committed to making this right for you. Our Senior Support Specialist, George, is currently reviewing your case and is actively working on a personalized, step-by-step resolution to get your motorized track functioning perfectly. He will be reaching out to you directly via your contact information. We will fully support you until your installation is smooth and successful. Warmly, The Curtarra Team

Dear Vickie, Thank you so much for the wonderful 5-star rating! We are absolutely delighted to hear how much you love your May Vine Leaf curtains. Outfitting your windows with five panels is a beautiful investment in your home's aesthetic, and we are thrilled that the design has brought you so much joy. Thank you for trusting Curtarra with your space. Warmly, The Curtarra Team

Dear Catherine: We are deeply sorry to learn that you have not yet received your curtains, and we completely understand your anxiety. It is entirely reasonable that your custom order was delivered before receiving the feedback notification. We sincerely apologize for the inconvenient timing of the automated system message. Please rest assured that we are actively tracking your shipment. We have found that the logistics carrier, FedEx, lost the package. Our customer support specialist, George, has sent photos of the order's quality inspection process and an inquiry regarding whether the order needs to be remade to your email address. Please reply to George so that we can confirm your order needs to be remade. Sincerely, The Curtarra Team

Dear Jan, Thank you for sharing your experience and for the wonderful 5-star review! We are so glad to hear that your custom curtains arrived perfectly and exactly as you envisioned. We completely understand that ordering custom window treatments can feel a bit daunting, and making an accidental measurement slip happens to the best of us! Ensuring a Worry-Free Purchase is a core priority for us, which is why our customer service team is always poised to step in, adjust details, and make things right before production begins. Thank you for trusting us with your home, and welcome to the Curtarra family! Warmly, The Curtarra Team

Dear Dr. Gargiulo, Thank you so much for sharing your experience with us! We are thrilled to hear that your custom window treatments met your expectations, and even more delighted that our customer support team made such a positive impression. At Curtarra, we want the journey to beautiful windows to be entirely worry-free. We know that installation can sometimes throw a small curveball, so our team is always ready to step in with clear, helpful guidance to ensure a perfect setup. Thank you for your support, and welcome to the Curtarra family! Warmly, The Curtarra Team

Dear P. Laine Blasch, Thank you for taking the time to leave such a wonderful review! We are so glad to hear that you love your new drapes and sheers. We take great pride in our 'Artisanal Quality,' sourcing premium materials and relying on precise craftsmanship to ensure every panel looks absolutely beautiful on your windows. Knowing that we achieved a five-star standard for both our custom products and our customer service means the world to us. Thank you for your high recommendation! Best regards, The Curtarra Team

Dear Mike, Thank you for the wonderful recommendation! We truly appreciate you taking the time to highlight your experience. Thank you for choosing Curtarra to elevate your space. We hope to work with you again on your next design project! Warmly, The Curtarra Team

Dear Alberto, Thank you so much for the stellar review! We are absolutely thrilled to hear that you are impressed with your new custom shades. At Curtarra, we pour meticulous care into our Artisanal Quality to ensure that every single piece we craft feels premium and fits perfectly. Knowing that our craftsmanship has made such a great impression on you is the best reward our team could ask for. Welcome to the Curtarra family, and thank you for trusting us with your home! Warmly, The Curtarra Team

Dear Leslie, Thank you so much for sharing your design experience with us! We are delighted to hear that your new summer drapes are a perfect addition to your space. We believe that true custom tailoring means giving you complete creative control over the details—from fabric and precise sizing down to the exact pleat style—without the usual stress. It sounds like you chose the perfect balance with your sheer fabric to let in that beautiful summer light while maintaining just the right amount of privacy! Warmly, The Curtarra Team

Dear Susan, Thank you so much for the wonderful 5-star rating! We are absolutely thrilled to hear how much you love your new Roman blind. Each piece is custom-tailored with meticulous attention to detail, and knowing that it brings joy to your home is exactly what we strive for. Thank you for choosing Curtarra, and welcome to our family! Warmly, The Curtarra Team

Dear Melinda, What an absolute pleasure it is to read your story! Thank you so much for sharing your experience and for choosing Curtarra to outfit your windows. While we always aim for perfection on the first try, mistakes can happen—but it is how we handle them that truly matters. I will be sure to pass along your incredibly kind words to Anna. She exemplifies our commitment to a Worry-Free Purchase experience, and we are so proud of her for going above and beyond to set things right. We are delighted that your subsequent order of seven No-Drill Roman Shades arrived beautifully, installed with ease, and fit your space perfectly! If you ever feel like sharing a photo of your newly transformed rooms, we would love to see them. Warmly, The Curtarra Team

Dear Amb, Wow! Reading your review has absolutely made our week. Thank you so much for sharing such a wonderful compliment with us and for highly recommending our services. Our mission at Curtarra has always been to break the mold of traditional, overly expensive window treatments by offering "Custom Made Easy"—providing the exact same Artisanal Quality and meticulous craftsmanship you would expect from a high-end local design house, but at a transparent and accessible value. Knowing that our custom curtains stood toe-to-toe with your premium local purchase is the ultimate validation for our tailoring team. You did a fantastic job with your measurements! Welcome to the Curtarra family, and if you ever feel like sharing a photo of your new drapes on instergram and #curtarra, we would love to see how they look styled in your home. Warmly, The Curtarra Team

Dear Kayla, Thank you so much for taking the time to share your experience with us! We are so glad you are happy with the final result. Our core philosophy is "Custom Made Easy," and because custom window treatments are a precision art, our design support team meticulously reviews dimensions to catch potential issues before production ever begins. I will gladly pass your praise along to George—he takes great pride in helping our clients navigate the measurement process to ensure a flawless fit. Thank you for trusting our team with your home. We look forward to working with you on any future interior design projects! Warmly, The Curtarra Team

Dear KM, Thank you so much for taking the time to share your wonderful journey with us! We are thrilled to hear that your experience seamlessly highlighted our core goal of making custom window treatments 'Custom Made Easy.' From our fabric samples and intuitive website to the personalized guidance from our team on selecting the perfect backing, we aim to ensure your purchase is completely worry-free. It is incredibly rewarding to know that your high-quality custom shades arrived quickly, fit into your budget, and were simple to install. Thank you for your high recommendation and for becoming a valued member of the Curtarra family. We look forward to helping you with any future design projects! Warmly, The Curtarra Team

Dear Suzanne, Thank you so much for your wonderful review! We are absolutely thrilled to hear that our curtains are the best quality you’ve experienced. At Curtarra, we pour true craftsmanship into every single order, so hearing that they are well worth your investment means the world to us. Thank you for choosing us and recommending us so highly to others looking to elevate their homes. Welcome to the Curtarra family! Warmly, The Curtarra Team

Dear Robert, Thank you so much for the five-star rating! We are delighted to hear that you experienced very good service with us. Providing a seamless, supportive experience from start to finish is at the heart of what we do at Curtarra. We truly appreciate your support and hope you are thoroughly enjoying your custom window treatments! Best regards, The Curtarra Team