Customcuff (customcuff.co) has a 1.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 73% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 53 of them were added in the last 12 months. Last updated 2026-08-10.
The attention to detail on these pieces is incredible. I ordered a necklace with my son's birthdate, and it turned out even better than the photos online. The packaging made it feel like a real gift, even though it was for myself.
I got matching pieces for myself and my sister. The moment we opened the boxes, we both teared up. They captured the handwriting exactly. It means so much to us.
I have not received any updated times for when my package will be arriving. I also have not received my package or any updated tracking. Will not be buying again from this website with lack of communication
You guys are lucky to even receive a review from me. I ordered 2 bracelets & 2 necklaces and only received one of the bracelets and 2 necklaces, I reached out to you guys to resolve the issue and I got ghosted. I purchased another bracelet. To replace the one that I didn't receive the first time and didn't receive that bracelet either. I have proof that only 3 of the 4 items came in and I emailed that with my order number. I've been a loyal customer for years. I will not be using customcuff in the future.
The tracking number has been created and no updates or anything on my purchase when said 3-5 business days to arrive. Been waiting over a week and still no update or response as to when it will arrive. Very disappointing
Still haven’t received it after two weeks (I’m in Canada), despite paying for fast, top-priority shipping. It’s just a simple piece of jewelry with no customization. I’ve ordered from them before without issues, but the service seems to have dropped in quality.
I’m being asked to rate my experience when I paid extra money to expedite my shipment, but haven’t received my purchase. It’s currently stuck in Portugal without an ETA when it will arrive. I purchased this as a gift for my significant other in an attempt to gift before his month long departure to another country.
You’re asking me to review A) before the product has even shipped and B) before I’ve gotten any type of reply from my email to support to see if there was any update on my order. I’d like an update only order before you ask me to give you comprehensive feedback as it has been frustrating to be kept in the dark. EDIT: May 23 - I still have not received my order…
I wrote them an email and they haven’t replied
So far my product is 3 days late even though I paid for premium shipping. In addition to this, every link I click on to track my package, even in the Shop app, does not give me a clear indication of where my package is/ when it is expected to arrive. I’m already pretty upset as this was supposed to be an anniversary gift and the anniversary has now passed… I would just like my item to show up at all at this point.
I was told 2-4 business days and I payed for priority it’s been a week now.
I ordered a necklace with my dad's writing on it, since he recently passed away. I was so excited to receive it, so I paid for fast processing and expedited shipping (4-6 business days). It took the order 3 weeks to arrive, and I was told AFTER I paid for the expedited processing and shipping that these items are made overseas and cannot be shipped quickly. Would've been nice knowing that before I ordered. Once I actually received the piece, it looked nothing like the photo on the website of the order I placed. The coin piece was shiny, not matte, and the engraving was clear, not black, so I could hardly see what it said. The coin piece of the necklace was also scratched. I have been talking to customer service, and they absolutely will not refund me for any portion of the order - the processing, shipping or the necklace that turned out very different than what I ordered and intended to receive. They offered me 30% off a future order, but I will NEVER be ordering from them again, and neither should you.
DO NOT ORDER FROM CUSTOMCUFF!! This is the first review I have ever written for an online company. I agree with the reviewer who pretty much proved the positive reviews are fake. I ordered two items two weeks ago. I also paid for priority processing. The item has been in Portugal (??) for two weeks. The company site is so bad, the tracking language is in Spanish. There is no customer service. They will not respond to anything. There company info says they are based in Las Vegas, which is probably a lie also. I blame myself for not doing more research before ordering. I don't expect to receive my items. I will report the company to the FTC. I suggest anyone else with a similar experience to do the same.
Paid for 2-4 day shipping its been 3 days past that and my item is still in another country. Don’t pay for expedited shipping it’s a scam.
Terrible service!!! Never received my order!!
I ordered my product 8 days ago and still haven’t received my package.
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