Customcuff (customcuff.co) has a 1.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 73% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 53 of them were added in the last 12 months. Last updated 2026-08-10.
This company advertises 3-5 day shipping and does not have any intentions of it arriving in that window. This is blatant false advertising and I missed the date that this item was purchased for. I am currently at 17 business days without seeing the item. After reading the other negative reviews and seeing another poster state that the 5 star reviews are likely fake, I would advise against purchasing from this company.
I don’t recommend, my boyfriend never received anything from them, and it so difficult to talk to someone to resolve the issue. If it’s sending marketing emails to me they’re probably the first but for them to assist customers they are not there anymore. I just need my money back I’m so disappointed
I never got my order, which was for my wife as a Valentine's gift. This was a total scam. I ordered on 10 Feb 25, paid extra for priority delivery, and paid extra for route package protection, and got nothing. I am reporting to the Secretary of State for my home state.
I ordered this for my daughter’s birthday on 2/9 and I still haven’t received it ?????
Because it's saying due to covid 19 ot will be delayed it's not covid 19.......
I waited over 3 weeks for “3-5 day shipping” I paid $10 for. Then my product arrived completely inaccurate to the image I provided and customer service refused to offer any reimbursement or replacement to fix their mistake. They were rude, hard to understand, and didn’t respond for days at a time. These “made in America” products are shipped from across seas and cost way too much for the low quality, poor craftsmanship, and lack of human detail provided by the company. Would recommend you look elsewhere for a product and company that cares about its customers and the goods it sells.
I placed an order on December 21st for 3-5 day shipping and 60 days later it has still not arrived. I had ordered this as a gift that I needed on January 19th and thought I had plenty of time for it to get to me. It didn’t arrive and I reached out and was informed that there are factors that they can’t control keeping my order from reaching me. I was initially understanding but as time goes on it has been more frustrating. I have reached out a few times to get an update and they say that there is nothing they can do and offered for me to file a claim with route protection which I did and it was denied. So now I have paid around $100 dollars for an anniversary gift that never came and have received no help from customer service. I absolutely don’t recommend buying from this company!
I never received my order. Asked for a refund and was told they would resend the order instead. Got the notification of shipment and still have not received my order. My original order was in December, it’s now almost the end of February. I want to receive a refund at this point and they ignore that request in their responses any time I send an email requesting one.
The product has yet to be shipped, despite priority packaging.
Ordered Bracelets we still have not received and we even paid express shipping. Ordered it 13 days ago and still nothing! So frustrating. It is a gift.
Last year for Valentine’s Day I ordered matching engraved string and bead bracelets with bars For me and my guy. They were great! Good quality. Durable. No complaints. This year for Christmas, I ordered two more. Only one came in the shipment. I wrote to customer service a week ago and have received no reply. Not even an acknowledgment that they had received my email. That is very poor customer service. You can have the best product in the world but if you don’t have reliable shipping and responsive customer service, you get two stars from me.
I ordered a week and half ago and paid extra for 2-4 day priority shipping. It still hasn’t even been sent out for delivery yet!
I was very excited about this order, I paid for expedited 2-4 day shipping in order to make sure the gift arrived in time for valentine's day. As of today - it has been "in transit" for 10 days. I emailed the company and the fact I paid for expedited shipping was not addressed and I was just assured that my item was on the way. That support email reply was 2 days ago and I still have not received my item.
I have not received my order or any updates.
Delivery was supposed to be before 2/14. Still don’t have the delivery. Nothing like ruining a valentine present.👍
It is hard to give a positive review when the product never arrived. Sent emails asking about delivery, no response.
I can’t rate anything when it hasn’t come yet, yes I know you guys make amazing stuff I have ordered and owned any of your products before and they are amazing but shipping is quite slow.
my order was supposed to come in 3-5 business days but it has been over 10
ANOTHER SCAM This company use a lot of fake positive 5 star reviews. Hundreds of examples: Edward Johnston / 3. oct. 2024 = Identity/picture has been used by several other scam companies (Real name is know, he is from Denmark and talked to him) Travis Mcdonald / 26. sep. 2024 Nora Porter / 3. oct. 2024 Lester Mendez / 3. oct. 2024 Howard Leonard / 26. sep. 2024 Jody Fowler / 26. sep. 2024 Howard Leonard / 26. sep. 2024 Above names on these dates has made a 5 star review of Customcuff and AmeriSafe Moving Services. Could this be a coincidence ? Other companies with fake reviews. Firedogssc Safebound Moving & Storage Boerfunded Lifteaze Prime Dumpster, Inc. Eayon Hair etc. etc. Huge amount of evidence is on hand.
I received the customer matter black. It is attractive looking. There is one big issue. It constantly comes loose and I have to continually tighten the strings on the bracelet. I am so disappointed! I might end up a way to just use the coordinate plate and figure out a way to add a different type of clasp. I will not be buying from them again.
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