For businessesSearchWrite a reviewCategoriesAbout
简体中文English
Business Services

CW Outlet & Supplies

66 reviews

4.766 reviews
Write a review

About CW Outlet & Supplies

Data updated
Website
cwoutlet.com
Category
Business Services
Location
United States
Status
Unclaimed
Last 12 months
65 reviews
Replies to negative
100% (3/3)
Do you own CW Outlet & Supplies? Claim this profile for free and start replying to reviews.

Is CW Outlet & Supplies legit?

CW Outlet & Supplies (cwoutlet.com) has a 4.7 out of 5 rating on OK.one, based on 66 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 65 of them were added in the last 12 months. Last updated 2026-08-10.

What people say

B
BG · 1 review · Experienced 2026-05-20 ·

What I appreciate is Traditional Customer Support

What I appreciate is that I am not dealing with AI. Traditional Support is provided. That is all the more reason that I will order from CW.

Reply from CW Outlet & Supplies2026-06-08

Hi! "Press 1 for a human?" Not on our watch! We’re so glad you appreciate our traditional customer support. We believe that real printing questions deserve real human answers, and we're proud to be the team you can count on. Thanks for the awesome shout-out and for choosing CW Outlet & Supplies! All the best, The Team at CW Outlet & Supplies

c
customer · 3 reviews · Verified · Experienced 2026-05-11 ·

Didn't get what I wanted

Didn't get what I wanted. Called customer service and no response. Not a reputable company.

Reply from CW Outlet & Supplies2026-06-08

Hi David, We hear you loud and clear, and we're truly sorry for the radio silence. We have sent you a direct message to find out exactly what you needed so we can get it into your hands immediately. Everything we sell comes with a 100% product guarantee, and we won't rest until this is fixed for you. Please check your inbox so we can get this sorted out today! All the best, The Team at CW Outlet & Supplies

J
Jon Kessler · 3 reviews · Experienced 2026-05-28 ·

I ordered the wrong cartridges and CW's…

I ordered the wrong cartridges and CW's rep. was awesome helping me get to the right products!

Reply from CW Outlet & Supplies2026-06-08

Hi John! Crisis averted! Thanks for the awesome shout-out. We know how frustrating it is to open a package and realize it's the wrong fit, so we're thrilled our rep could swoop in and help you swap them out for the right products. Thanks for choosing CW Outlet & Supplies! All the best, The Team at CW Outlet & Supplies

C
Clare Heffernan · 1 review · Experienced 2026-05-28 ·

Good communication and follow up

Good communication and follow up. Their customer service phone number kept getting disconnected however. I could reach them via email.

Reply from CW Outlet & Supplies2026-06-08

Hi Clare, Thank you for taking the time to share your experience. We are pleased to hear that our digital correspondence met your expectations for prompt and effective follow-up. Please accept our apologies for the technical difficulties you experienced with our customer service phone number. We take connectivity issues very seriously, and our IT team is currently auditing our phone lines to resolve these disconnections. We appreciate your business and your flexibility in reaching out to us via email. Sincerely, The CW Outlet & Supplies Team

R
Rabbi Yaakov Weinrach · 1 review · Experienced 2026-05-26 ·

Great Customer Service!

CW Outlet and Supplies made it easy for our nonprofit organization to apply for their tax exempt program. It was done literally in minutes. We very much appreciate their customer service! Thank you!

Reply from CW Outlet & Supplies2026-06-08

Hi there, Thank you so much for the beautiful 5-star review! We know that for a nonprofit organization, every minute saved on administration is a minute you can put back into serving your community. We deliberately designed our tax-exempt application to be completely hassle-free, and we are absolutely thrilled to hear it took literally just minutes to get you set up. Thank you for the incredible work you do, and we are incredibly proud to have CW Outlet & Supplies support your organization! Best regards, The Team at CW Outlet & Supplies

M
Melvin Keeter · 2 reviews · Experienced 2026-05-20 ·

Price

Price, ease of ordering, delivery was as stated.

Reply from CW Outlet & Supplies2026-05-22

Thank you, Melvin!

J
Joan Bindner · 1 review · Experienced 2026-05-13 ·

It turns out that the replacement of…

It turns out that the replacement of the ink cartridges I received and how it looked when I printed was excellent.

Reply from CW Outlet & Supplies2026-05-19

Hi Joan! "Excellent" is music to our ears! We are so glad your replacement cartridges were easy to install and are printing beautifully. There is nothing we love more than helping our customers get top-tier results. Happy Printing, The Team at Cartridge World

D
Doug · 2 reviews · Verified · Experienced 2026-04-27 ·

Good price, one small issue

Good price. Bought 3 toners. And an easy to use web site for creating the order. My one nit pick is that when my toner cartridges arrived there were no return labels to recycle them. I'm not sure what to do when my 1st toner needs to be replaced.

Reply from CW Outlet & Supplies2026-05-06

Hi Doug, Thank you for the great feedback on our pricing and website! We love making the ordering process easy for you. I have just emailed you the prepaid shipping labels. You can simply print them out and stick them on the box whenever you're ready. Thank you for doing your part for the environment! Best regards, The Cartridge World Team

S
SUE STEINER · 7 reviews · Verified · Experienced 2026-04-24 ·

Absolutely Awesome.

I am pleased to say I was happy to see how quickly the ink was delivered.

Reply from CW Outlet & Supplies2026-05-04

Hi Sue, We think you are absolutely awesome, too! Thank you for the fantastic review. We know that when you are running low on ink, you usually need it right away. We are thrilled to hear that our fast delivery hit the mark and got you exactly what you needed, right when you needed it! Best regards, The Cartridge World Team

S
Sue · 1 review · Experienced 2026-04-24 ·

speed of delivery

I received my toner order is just a few days. Very fast service. I appreciate the return address label that makes it easy for me to recycle the used toner cartridge.

Reply from CW Outlet & Supplies2026-05-04

Dear Sue, Thank you for sharing your experience. We are pleased to hear that you enjoyed our fast delivery and found our cartridge recycling program convenient. We appreciate your business and your commitment to recycling. We look forward to serving you again. Sincerely, The Cartridge World Team

C
Christine H · 2 reviews · Experienced 2026-04-24 ·

Would be 4 stars if PayPal didn't hang

The first time I tried to place this order, PayPal hung AFTER the hold on my account went through, and I hat to initiate a chat with customer service. Eventually the hold came off and I was able to order it again. So perhaps on a timeout you should send PayPal a cancel request so the card hold comes off.

Reply from CW Outlet & Supplies2026-04-30

Hi Christine, Thank you for your review and for your incredible patience. We know how aggravating it is when payment gateways glitch, especially when it results in a temporary hold on your funds. We are so grateful that you took the time to work with our customer service team and place your order again. We are actively looking into this PayPal timeout issue to ensure a smoother checkout experience moving forward. Cheers, The Cartridge World Team

A
Alexia Trapp · 1 review · Experienced 2026-04-24 ·

They are always proactive about…

They are always proactive about checking in and making sure I have enough ink for my printer. I had a leaking cartridge once and they sent me a replacement immediately. Prices are reasonable. Very satisfied. Thank you!

Reply from CW Outlet & Supplies2026-04-27

Hi Alexia, Thanks for the awesome shout-out! We love being the team that checks in so you don't have to. We’re sorry again about that messy cartridge, but we’re so glad we could get the replacement out to you immediately. Providing a reliable product at a reasonable price is our goal every single day. Thanks for choosing Cartridge World! Happy Printing, The Team at Cartridge World

E
Evan · 2 reviews · Experienced 2026-04-23 ·

A+ for Cartridge World

Cartridge World is super easy to use and navigate. The website made it easy to identify my printer type and compatible toner types. The prices beat the box stores and manufactures quite significantly. Plus customer service is accessible. Carolyn picked the phone right up when I called and showed me everything I needed to know. Definitely recommend.

Reply from CW Outlet & Supplies2026-04-24

Hi Evan, Thank you for the high praise! Our goal is to provide a superior alternative to big-box retailers by combining competitive pricing with personalized service. It’s wonderful to know that our printer identification tools worked well for you and that our team provided the accessible support we strive for every day. We truly appreciate the recommendation and are proud to be your new go-to for printing supplies. Sincerely, The Cartridge World Team

J
Janis Sullivan · 2 reviews · Verified · Experienced 2026-04-03 ·

The wrong cartridges were sent, but . . .

The wrong cartridges were sent, but Cartridge World gave me a refund without having to fight for it. I appreciate good customer service. Thank you, Cartridge World!

Reply from CW Outlet & Supplies2026-04-23

Hi Janis, Thank you for your feedback. While we strive for 100% accuracy on every shipment, we know that how a company handles a mistake is the true test of their service. We are pleased to hear that you appreciated our no-hassle refund process. Providing a stress-free experience—from purchase to potential returns—is a core part of our mission. Thank you for recognizing our efforts and for your kind words! Sincerely, The Cartridge World Team

S
Steck · 2 reviews · Verified · Experienced 2026-04-14 ·

As always

As always, prompt shipping and great service. Bought from CW for years, great products.

Reply from CW Outlet & Supplies2026-04-22

Hi there, Thank you for your continued trust in Cartridge World. It is our goal to provide the same excellent service and high-quality products on your hundredth order as we did on your first. We truly appreciate your long-term business and look forward to continuing to provide the reliable printing solutions you’ve counted on for years. Sincerely, The Cartridge World Team

W
Walter M. Pomerleau · 4 reviews · Experienced 2026-04-20 ·

I ordered a black ink and colored ink…

I ordered a black ink and colored ink cartridge. Much cheaper than any place else. After installing them, I printed several pages and they worked just as well as the expensive ones. I would highly recommend this company.

Reply from CW Outlet & Supplies2026-04-22

HI Walter, Thank you for sharing your experience! We take great pride in our ink formulations to ensure that they provide the same vibrancy and reliability as the original equipment manufacturers. Knowing that our products are performing "just as well" for you is exactly what we strive for. Thank you for choosing Cartridge World and for recommending us to others! Sincerely, The Cartridge World Team

A
Amelia Torres · 3 reviews · Verified · Experienced 2026-04-14 ·

easy site to use

easy site to use delivered on time product worked as it should thank you for seamless service

Reply from CW Outlet & Supplies2026-04-21

Hi Amelia! Thanks for the fantastic shout-out! We’re thrilled that the site was easy to use, the delivery was on time, and the product is working perfectly. "Seamless" is our favorite way to describe a customer’s journey. Thanks for choosing us, and happy printing! All the best, The Team at Cartridge World

J
John collins · 1 review · Verified · Experienced 2026-04-14 ·

It arrived on time and at a reasonable…New ink cartridge

It arrived on time and at a reasonable cost.

Reply from CW Outlet & Supplies2026-04-21

Hi John, Thank you so much for the 5-star review! We know that when you're ready to print, you don't want to wait—and you certainly don't want to overpay. We’re thrilled to hear that we hit the mark on both timing and cost for you. We appreciate your business and look forward to being your reliable source for your next set of cartridges! Best regards, The Team at Cartridge World

M
Mike Anderson · 1 review · Experienced 2026-04-10 ·

I'm very pleased with the cartridge I…

I'm very pleased with the cartridge I bought from cartridge world. It worked great and the print quality is very good. I purchased a different cartridge from a different company and it would not work at all in my HP 602m printer.

Reply from CW Outlet & Supplies2026-04-15

Hi Mike, Thank you for sharing your experience. High-performance printers like the HP 600 M602 require precision engineering, and we are thrilled that our cartridges met your expectations where others fell short. Our mission is to provide OEM-level reliability at a fraction of the cost, and it's rewarding to know we’ve earned your trust. We look forward to being your reliable partner for all your future printing needs! Sincerely, The Cartridge World Team

A
Albert International Inc. · 1 review · Experienced 2026-04-10 ·

The toner shipment arrived quickly and…Fast Delivery & Excellent Print Quality

The toner shipment arrived quickly and was well-packaged, with all items correct and in perfect condition. The print quality has been excellent so far—sharp and consistent. Overall, a smooth experience and a reliable product.

Reply from CW Outlet & Supplies2026-04-15

Hi! We love hearing that everything arrived correct, fast, and in perfect condition! Thank you for the kind words about our print quality—we’re glad to be your reliable source for toner. Happy Printing, The Team at Cartridge World