Data Axle USA (dataaxleusa.com) has a 4.2 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Media & Publishing and its reputation is good. 77% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 83% of negative reviews. Last updated 2026-08-10.
What people say
D
Don · 3 reviews · Verified · Experienced 2025-11-12 ·
★★★★★
I tried to call
I tried to call, with no luck. Once I started a chat everything went very smoothly. I had what I needed in just a couple of hours.
Thanks
Reply from Data Axle USA2025-11-17
Hello Don,
Thank you for sharing your experience with us.
We apologize that you faced issues when trying to reach us by phone, but we are glad our chat service was helpful and efficient in providing you with the required information in just a few hours.
We appreciate your feedback as it helps us improve our customer service.
Thank you for choosing Data Axle USA!
I ordered a list from you that was not what I ordered
I ordered a list from you that was supposed to include email addresses. The list only had about 300 contacts on it but only 12 had email addresses. Also, I specified Jewish gift shops and there were only four or five.
I would like you to refund my money voluntarily, so I do not need to dispute the credit card charge.
Reply from Data Axle USA2025-11-17
Hi Robert,
We are sorry to hear that you were not satisfied with the list you received from us.
We strive to provide accurate and valuable information to our customers, so it is disappointing to hear about your experience.
Can you please send us the details of your order so we can investigate this matter further? Our team will work diligently to rectify this issue and ensure that your future experience with us meets your expectations.
Thank you for bringing this to our attention and giving us the opportunity to make things right.
THE LIST LOOKS GREAT; WITH ALL OF THE INFORMATION I SOUGHT.
Reply from Data Axle USA2025-11-17
Dear Ellis,
Thank you for choosing Data Axle USA and for taking the time to share your experience with us.
We are thrilled to hear that our list exceeded your expectations and provided all the information you were seeking.
Our team is dedicated to providing high-quality data that helps businesses like yours succeed.
Thank you again for your positive feedback, we truly appreciate it!
Our experience with Data Axle was exceptional, thanks in large part to the support we received from Terri. In terms of responsiveness, it was more or less instant for every query.
Data Axle listened to our goals and understood our need to omit irrelevant locations and helped us pinpoint an optimal solution. The entire process was seamless, and they delivered exactly what we needed in a very timely fashion.
Due to this positive and efficient experience, Data Axle has earned our trust, and we will return as customers for our future data needs.
Reply from Data Axle USA2025-11-17
Hi Alex,
Thank you so much for sharing your outstanding experience with our service at Data Axle.
We are proud to have Terri as part of our team and we are thrilled that she was able to provide such excellent support to you.
Our customers' goals and needs are always our top priority, so we are glad that we were able to deliver exactly what you needed in a timely manner.
Your trust means a lot to us and we can't wait for the opportunity to work with you again in the future!
J
JT · 2 reviews · Experienced 2025-10-22 ·
★★★★★
DEFECTIVE PRODUCT - COMPANY ADMITS FAULT BUT REFUSES REFUND
Purchased mortgage lead data - received 6,000 contacts, manually tested 1,000+ calls, 100% failure rate (all disconnected/wrong numbers).
Their engineers admitted "internal data sorting issue". Issued "hot fix" - same problem.
Requested refund. They refuse, hiding behind contradictory contract terms (advertise "No Risk - Cancel Anytime" but enforce 12-month commitment).
DO NOT USE THIS COMPANY!
They sell worthless data, admit it's defective, then refuse refunds.
Currently filed complaints with FTC, CFPB, and State AG.
Product failure rate: 100%
Customer service: Refuses to honor commitments
Overall: Deceptive business practices
Thank you so much for your kind words, P Morin!
We are thrilled to hear that you had an excellent experience with Data Axle USA.
Our team works hard to provide top-notch service and we are grateful for customers like you who appreciate it.
Thank you for choosing us as your data solution provider and we look forward to continuing to exceed your expectations in the future!
Great customer service, speedy follow up. They were able to customize my targeted list and help with my mailing. Highly recommend DataAxle.
Reply from Data Axle USA2025-11-07
Dear Sandra,
Thank you for your kind words about our customer service and follow-up.
It's our pleasure to ensure that you have a smooth experience with our services.
We are always happy to customize targeted lists to meet the unique needs of our customers, and we're thrilled that it helped with your mailing.
Thank you for recommending DataAxle - it means a lot to us! We look forward to working with you again in the future.
They called me right away - understood the nonprofit landscape and found a right-sized solution for us.
Reply from Data Axle USA2025-11-07
Hi Nicole,
Thank you for your kind words.
At Data Axle USA, we pride ourselves on providing personalized solutions for all our clients, regardless of their size or industry.
We understand the unique challenges that nonprofits face and are dedicated to finding the perfect fit for each organization we work with.
It was a pleasure serving you and we look forward to continuing to support your nonprofit in any way we can. All the best!
J
JOSE JONES · 1 review · Verified · Experienced 2025-11-04 ·
★★★★★
Got a lot of duplicates
Reply from Data Axle USA2025-11-06
Hello Jose,
Thank you for bringing this to our attention.
We apologize for the inconvenience that you experienced with duplicates in our data.
Our team is currently working on a solution and we assure you that we are continuously improving our services to provide accurate and quality data.
We would love the opportunity to make it up to you, please reach out to us directly so we can discuss further. Thank you for your valuable feedback.
Mike Harris was great to work with. He provided context on the software use and capabilities.
Reply from Data Axle USA2025-11-06
Hi Christy,
Thank you for leaving such a positive review about your experience with our employee Mike Harris.
We are glad to hear that he was able to provide you with helpful context on our software use and capabilities.
Our team at Data Axle USA is dedicated to providing top-notch service and we are pleased that Mike exemplified this during your interaction with him.
Thank you for choosing Data Axle USA!
I love the tech support I am getting. Great group to work with. Database needs some updating.
Reply from Data Axle USA2025-11-03
Hello RG,
Thank you for your kind words about our tech support team.
We aim to provide excellent service and it's great to hear that we have achieved this with you.
Your feedback about the database is also greatly appreciated and we will work on updating it to better meet your needs.
Thank you for choosing Data Axle USA and we look forward to continuing to serve you in the future!
K
Kate · 2 reviews · Verified · Experienced 2025-10-22 ·
★★★★★
So far, so good!
So far, so good. Have some suggestions regarding the layout and would be good if what we are doing with it could involve less steps, but grateful to have found you because it's basically what we needed.
Reply from Data Axle USA2025-10-29
Hi Kate,
Thank you for choosing Data Axle USA and for taking the time to leave us a review.
We value your feedback on the layout and will take it into consideration as we strive to continually improve our services.
We are glad that our platform has been able to meet your needs, and if there is anything else we can do to make your experience even better, please don't hesitate to let us know.
Thank you again for your support!
It was very quick and easy! Everything was complete in a timely manner. Thank you!
Reply from Data Axle USA2025-10-27
Thank you for choosing Data Axle USA, Colin!
We are thrilled to hear that our services were quick and easy for you.
Our team works hard to ensure timely delivery and efficiency, so we appreciate your recognition of their efforts.
Please do not hesitate to reach out if you need anything else in the future.
Thank you again for your review - it means a lot to us!
So far I’m enjoying the product and Cris has been excellent to work with on the phone. My only issue is I feel I didn’t understand the subscription rules. I purchased the Monthly plan thinking it was pay monthly…not a 12 month commitment. Cris and I discussed this and I gave my 30 day notice to cx because I only needed the product for a month. Thank you
Reply from Data Axle USA2025-10-27
Hello Courtney,
We are glad to hear that you are enjoying our product and had a positive experience with our team member Cris.
We apologize for any confusion regarding the subscription rules and will ensure to make them clearer in the future.
Thank you for bringing this to our attention and we hope to have another opportunity to serve you in the future.
Dear Alberto,
Thank you for your brief but enthusiastic review of Data Axle USA.
We are delighted to hear that our services have met your expectations and we appreciate the time you took to leave us a positive rating.
We will continue striving for excellence and delivering top-notch solutions for all of our valued customers.
Thank you again for choosing Data Axle USA!
Thank you, Michael!
It means a lot to us that you had an incredible experience with Terri and our service.
We pride ourselves on providing top-notch customer support, so we are thrilled to hear such positive feedback from valued customers like yourself.
We look forward to continuing to provide exceptional service for all your data needs.
Thanks again for choosing Data Axle USA!
a lot of the numbers were not what I was looking for.
Reply from Data Axle USA2025-10-27
Hello Eddie,
Thank you for taking the time to review our services.
We apologize if some of the numbers did not meet your expectations.
As a data company, we understand how important accuracy is and we assure you that we are continuously working on improving our databases.
We appreciate your feedback and would be happy to discuss any specific concerns or areas for improvement with you further.
Thank you again for choosing Data Axle USA as your data partner.
You’re not going to receive the full information as advertised every step of the way they want additional fees and you’ve to pay them to transfer the leads listing that you bought no emails no phone number are included in your purchase.
Reply from Data Axle USA2025-10-27
Hello Doulas,
Thank you for your feedback.
We are sorry to hear that you had a negative experience with our services.
However, please note that we do not advertise providing full information every step of the way and additional fees may apply depending on the specific services requested.
Our team always strives to provide transparent communication regarding any additional charges or fees and will work with you to find the best solution for your needs.
Please reach out to us directly so we can address your concerns and improve our services moving forward.
K
Keith Howard · 2 reviews · Verified · Experienced 2025-10-20 ·
★★★★★
I had no problems getting the help I…
I had no problems getting the help I needed; I am very satisfied.
Reply from Data Axle USA2025-10-27
Hi Keith,
Thank you so much for choosing Data Axle USA and taking the time to leave a review. We are pleased to hear that you had a positive experience with our customer service team.
Our goal is always to provide top-notch support and make sure our customers are fully satisfied.
Thank you for your business and we look forward to serving you in the future!
T
T. Carter · 1 review · Verified · Experienced 2025-10-16 ·
★★★★★
This website is easy to use
This website is easy to use, and the customer service staff are excellent. Always available to guide and educate you on how to reach your your business goals.
Reply from Data Axle USA2025-10-27
Thank you for your review, T. Carter!
We are delighted to hear that our website is user-friendly and that our customer service staff have been helpful in guiding you towards achieving your business goals
Our team at Data Axle USA strives to provide excellent services and support, so it means a lot to us when we receive positive feedback from satisfied customers like yourself.
We appreciate your business and look forward to continuing to assist you in the future.