Decluttr (decluttr.com) has a 4.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Business Services and its reputation is good. 84% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 96% of negative reviews. Last updated 2026-08-10.
Hi Terri, Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/ Kind Regards, Sandra Decluttr
Decluttr has the great customer service and is an excellent company to deal with. They provide excellent packaging and super fast delivery.
Hi Nick, Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here:https://www.decluttr.com/refer-a-friend/ Kind Regards, Sandra Decluttr
The website is user friendly and straightforward. The only "issue" I have is I wish you accepted more of the cds that I have available. I do appreciate the ease of preparing a "sales list" to you, printing the shipping label and close proximity of a UPS store.
Hi Diana, Thank you for taking the time to leave us a great review! Regrettably, if the items you are attempting to sell do not appear, it indicates that we are not currently seeking to purchase those items. This decision is primarily influenced by the supply and demand at the time of the sale. Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/ Kind Regards, Antoinette Decluttr
Simple. Hardest part was finding a box to ship it in
Hi JS, Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra £5 when your friends use musicMagpie too! Find out more here: https://www.musicmagpie.co.uk/refer-a-friend/ Kind Regards, Jodie musicMagpie
I sent several dvds & at first it took a while, but everytime I emailed the company, they took care of my issues by the next day, which I'm grateful. Now everything is resolved, got paid for my unwanted dvds & happy! I would recommend them.
Hi Frances, Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/ Kind Regards, Sandra decluttr
Hi Chris, Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/ Kind Regards, Antoinette Decluttr
They gave me the exact amount they said they would
Hi Cody, Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/ Kind Regards, Decluttr
I sent in a laptop in almost perfect condition. It was packed well and was labeled fragile but when it arrived the screen was completely shattered. So they ended up offering me $16 for my expensive laptop. I’ve already spoken with management and there was nothing they were willing to do so this was my last transaction with this company. They should offer a way to insure their shipments if this keeps happening and apparently I’m just one of many this has happened to so it’s a recurring problem. I wouldn’t recommend this company unless you are sending in something that’s already worthless.
Hello Breanne, I trust this email reaches you well. We attempted to contact you privately to provide improved support. However, since we have not heard back from you, we will need to close this ticket. If you have any questions, please feel free to reach out to us. Kind regards, Jodie musicMagpie
My first time using this and everything happened as promised - found my deposit today. Will definitely use again.
Hi Robert, Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra £5 when your friends use musicMagpie too! Find out more here: https://www.musicmagpie.co.uk/refer-a-friend/ Kind Regards, Jodie musicMagpie
Easy to scan items to get rid of and help pay off debt with extra cash. It helps to get rid of stuff. It feels lighter when you get rid of unneeded items.
Greetings Penny, Thank you for taking the time to leave us a great review! May I inquire if you are aware of our refer-a-friend program? You have the opportunity to earn an additional £5 when your friends utilize musicMagpie as well. For further details, please visit: https://www.musicmagpie.co.uk/refer-a-friend/ Kind Regards, Jodie musicMagpie
Dope service. Sell my CDs, Got my money. I Recommend
Hi Alexey, Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/ Kind Regards, Decluttr
Quick assessment and they paid the quoted price
Hi Pauline, Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/ Kind Regards, Antoinette Decluttr
Hi Enrique, Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/ Kind Regards, Antoinette Decluttr
I have been needing to purge for so long. A friend told me about this service and now I've been telling more friends. It is easy, no-nonsense and the turnaround is swift. Communications (via email) are excellent. They send a list of what you've batched (I use boxes that hold about 24 cd cases) along with the UPS label, they let you know when the goods have been received and then let you know when they've released your payments. During the scanning process (using your smartphone), you will know if your discs have value and how much.
Hi Derek, Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/ Kind Regards, Sara Decluttr
Great Experience !! Easy to scan items and get labels !!
Hi RV, Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/ Kind Regards, Antoinette Decluttr
Pros are instant valuation, easy and free shipping process and quick turnaround on payment. Con is scanning process is slow and often confusing as to whether item is accepted
Hello, I hope this email finds you well. We apologize for the confusion and slow process when scanning your items. The system is designed to show instantly when scanning if the items are accepted or not if the slowness still occurs please try using the App if you were using the website or vice versa. Please do not hesitate to contact us if you have any inquiries. Kind Regards, Jodie Decluttr
Hi Maria, Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use musicMagpie too! Find out more here: https://www.decluttr.com/refer-a-friend/ Kind Regards, Sandra Decluttr
Very responsive. Addressed questions and an issue that came up with my sell order very quickly.
Hi there, Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/ Kind Regards, Decluttr
I’ve used this service several times for different pieces of tech over the years. Be honest in your submissions, include what they tell you to and you will get the full price quoted! Couldn’t be easier.
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! More information can be found here: https://www.decluttr.com/refer-a-friend/ Kind Regards, Customer Services
I initially thought it was a good idea to go ahead and go this route, and then as the process went along I got annoyed. It took forever for them to get the package. It took forever for it to be reviewed. My device happened to be locked so I unlocked it within 5 minutes of getting the email, had to wait another 4 days or so and still hadn’t heard anything so I reached out. They told me it can take 2 business days for them to recheck it, it took another 4. Yes I got paid for it but this process shouldn’t take close to 30 days. I will be using different outlets next time.
Hello Melissa, I’m sorry to learn that your experience was not positive. From reviewing your order it seems that we were experiencing an extreme case of a backlog at our warehouse and we apologize for how it caused an inconvenience with the process of your payment and our lack of communicating this to you at the time. We do understand how this had not turned out the way you had hoped and the frustration caused by our services. We also understand your stance on the matter and your feedback is highly valued, and we will utilize it to make improvements. We hope you have a pleasant day. Kind Regards, Sandra Decluttr
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