Decluttr (decluttr.com) has a 4.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Business Services and its reputation is good. 84% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 96% of negative reviews. Last updated 2026-08-10.
The app never works right and shows value in pounds instead of dollars. I have had multiple orders that they received but never paid me for and I have to open a ticket for them to research and pay me. Sketchy company.
Hi Ellen, Thanks for your review. We have reviewed all of your interactions and we can see that the payments were all successful and the transaction information has been provided to you. Kind Regards, Sandra Decluttr
would love if you accepted more items. so easy to use scanning feature on app. fast processing time.
Hi Aliza, Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/ Kind Regards, Sandra Decluttr
Everything went very well in selling my Mac mini to Decluttr. No negatives at all. Thank you for the fine service.
Hi David, Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/ Kind Regards, Sandra Decluttr
I love that you give us an app to be able to scan everything on my phone When I did this years ago I had to type it all in and it took so long. The process was quick and easy and I will probably sell more
Hi Theresa, Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra £5 when your friends use Decluttr too! Find out more here: https://www.decluttr.co.us/refer-a-friend/ Kind Regards, Jodie musicMagpie
Decluttr is an easy way to clear out things in your home. They don’t pay much, so don’t expect too much. You might buy a coffee with the funds you receive.
Hi Kim. Thank you for taking the time to leave us a review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/ Kind Regards, Jodie Decluttr
Easy process and quick payment. I have sold many items to Decluttr and they have been very fair for their offers. Will continue to do business with them again.
Hi Micah, Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/ Kind Regards, Sandra Decluttr
Quick and easy process. The amount of money they give is pretty low though. But they cover shipping, so that makes up for it.
Hi Shari, Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/ Kind Regards, Antoinette Decluttr
Hi Ashley, Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra £5 when your friends use musicMagpie too! Find out more here: https://www.musicmagpie.co.uk/refer-a-friend/ Kind Regards, Antoinette musicMagpie
Great and good job here
Hi, Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/ Kind Regards, Sandra Decluttr
Great transaction!! Every aspect was smooth and easy! I will assuredly use again!
Hi Jeremy, Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/ Kind Regards, Antoinette Decluttr
I had 100+ old CDs that I wanted to get rid of. The Decluttr app was super easy to use. All I did was scan the barcodes on each CD and was given an estimate of my CDs. I was then provided a UPS shipping label and took my box of CDs to the nearest UPS store (a list was even provided to me!). Within a few days I had notification that the box had been received by Declutter and then a few days later, I had the fund deposited into my PayPal account. I highly recommend this app!
Hi Linda, Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/ Kind Regards, Antoinette Decluttr
This was my first time using Declutter, I was a little hesitant because I didn't know much about them but I'm so happy that I did! If I could give them a ten star rating I would. The process was extremely easy, free shipping, communication was excellent and payout was quick. I will definitely use them again.
Hi Lisa, Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/ Kind Regards, Sandra Decluttr
I worked with Deculttr to sell some of my Legos. I sent over $60 of Legos and some other minor products, I sealed 4 different boxes each one containing both Legos and some Media and Tech items (Like CDs) and sent them off to Deculttr. I then received an email from Deculttr that they received the Media Tech Items, but not the Legos...even though they were in the same box... and I sent 4 different boxes... It would have been Absolutely Impossible for them to have received the tech items but not the Legos. In end the end they only sent me about $25 even though I sent them over $60 worth of product. I recommend for anyone trying to make a couple bucks and aren't concerned about getting ripped off, then continue with Deculttr. However, if you are someone with valuable items and don't want to be ripped off, then don't use Deculttr. Overall,I am still thankful for working with this company, but I hope they stop scamming people and follow a more honest business model.
Hi William, Thanks for your patience. Looking at your order, I can see that it has been completed on our end. The payment was made on 5/9/2024 for the orders and should have been received in your account within 24 hours - please ensure the PayPal email address you have provided on your account is correct. You will also receive an email confirmation once payment has been made. Thanks for your patience and have a lovely day. Kind Regards, Jodie musicMagpie
The scanning UI is glitchy. I use a barcode scanner with my laptop, as I found the app scan process even worse. If an item is not in the database the message of not found persists, even when a subsequent item is accepted and a quote given. The only way to tell is that the cummulative amount goes up. Otherwise service is good.
Hello Jill, I’m sorry to learn that your experience was not positive. Meanwhile please try another device/browser, and clear cookies and cache to see if this helps. Should the issue persist, please could you provide some further information: • What type of device you are accessing from • The browser you are using • Provide details of any error messages or screenshots Please ensure that this information is forwarded to [email protected]. Once we have gathered further information, we will escalate this to the relevant department for them to investigate. Thanks for your patience with this matter. Kind Regards, Antionette Customer Complaints
I have sold DVDs and CDs, it has been simple & fast!
Hi Sara, Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra £5 when your friends use musicMagpie too! Find out more here: https://www.musicmagpie.co.uk/refer-a-friend/ Kind Regards, Annabelle musicMagpie
They made the process super easy-I’m so happy to have finally found a way to get some cash back for all the devices we no longer use or need!
Hi Jenny, Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra £5 when your friends use musicMagpie too! Find out more here: https://www.musicmagpie.co.uk/refer-a-friend/ Kind Regards, Annabelle musicMagpie
I sent out two selling orders for money and only got paid for one. I tried asking them for an update and they told me they’ll get back to me within two days. It’s been four days and I messaged them back. Haven't gotten anything back. Their customer service is terrible. I just want an update on where my money is and they can’t even do that.
Hello Customer, I’m sorry to learn that your experience was not positive. From reviewing your order we can see that there was an issue with the order being processed and completed automatically and we had to process the payment manually. This was processed on Thursday and payment can take up to 3 business days to reflect into your account. Please accept our sincerest apologies for the disappointment and upset caused. We truly appreciate your patience with this process. Have a lovely day. Kind Regards, Sandra Decluttr
I did my first transaction with decluttr as part of a DVD reduction process. Everything went well - exactly as advertised. Shipping was free, with a provided printable UPS label. I was, however, surprised that 50+ accepted DVDs were only valued at $12.00. The minimum transaction is $10. That being said, they did save me from having to hold a yard sale and hope for buyers who wanted DVDs. I just didn’t expect that what were some expensive multi-disk DVDs were only valued at 15 cents. Plus I had a lot more DVDs they were not currently buying, so I still need to find a way to get those out of my home. I do plan to continue to use decluttr, but will perhaps also try their electronics purchase side as well.
Hello Mary, I’m sorry to learn that your experience was not entirely positive. Our buying prices are calculated with numerous factors in mind. They are driven by a number of sources and algorithms that allow us to offer a live and competitive price for items entered into the basket. This is mainly based on supply and demand at the time of selling unfortunately, we are unable to offer more than the initial offer. Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/ Kind Regards, Sandra Decluttr
I’ve been using Decluttr for quite some time now, and they’ve consistently delivered great results. Highly recommend for anyone looking to sell old electronics quickly and efficiently! Their process is smooth and straightforward—just a few simple steps to get my devices ready for sale. Payment was incredibly fast.
Hi Manny, Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/ Kind Regards, Sandra Decluttr
I have never received my payment- $$52.99 for order 1601775- How can I get paid?? thanks Becky Ahlgren 719-761-4829
Hello customer, I’m sorry to learn that your experience was not positive. We contacted you a few days ago with regard to some information we needed to progress your ticket. We haven't heard back from you, so we will solve the ticket. We hope your issue was resolved, but if not, simply reach out to us and we will be glad to assist. Kind regards, Sandra Decluttr
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