Decluttr (decluttr.com) has a 4.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Business Services and its reputation is good. 84% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 96% of negative reviews. Last updated 2026-08-10.
Fairly simple to register. However, I don't think my exact configuration was listed so I had to choose the closest w/o overstating my product. I think that lowered what I was offered. But shipping label was quick and I received my money within one day of Decluttr receiving my product.
Reply from Decluttr2024-10-14
Dear Wynita,
I hope this message finds you well.
Thank you for your valuable feedback regarding our services. May I inquire if you are familiar with our refer-a-friend program? You have the opportunity to earn an additional $5 when your friends utilize Decluttr as well. For further details, please visit the following link: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Jodie
Decluttr
Hi Bliv,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Sandra
Decluttr
R
Robin Vernon · 3 reviews · Verified · Experienced 2024-09-30 ·
★★★★★
Fast
Fast, easy, a great service to use.
Reply from Decluttr2024-10-07
Hi Robin,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Sandra
Decluttr
Decluttr made this very easy to take of, they did all the work to ensure that everything is done correctly and simple.
Reply from Decluttr2024-10-08
Hi David,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Sandra
Decluttr
Decluttr is very easy to use. I've sold some dvd's. They provide shipping labels, you just have to print them out. Box your merchandise up and add your labels. They pay very promptly, so easy.
Reply from Decluttr2024-10-08
Hi Peggy,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Sandra
Decluttr
J
JM · 1 review · Verified · Experienced 2024-09-29 ·
★★★★★
Selling CDs
I have had a great experience selling our huge collection of CDs that was just collecting dust. The price offered per CD is small, but it really adds up. I do wish that the status of the shipment was tracked better. I can see by the tracking number that it was received, but that information isn't put into my account and it takes several days to be notified that it was received. In general the process does take about 10 days from dropping the shipment off at UPS.
Reply from Decluttr2024-10-07
Hi JM,
Our buying prices are calculated with numerous factors in mind. They are driven by a number of sources and algorithms that allow us to offer a live and competitive price for items entered into the basket.
This is mainly based on supply and demand at the time of selling.
We are working on ensuring that your order status on MyAccount is updated as soon as the item is received at the warehouse however on most occasions the update happens after the order has been completed.
Kindly note that you can always contact us via email or live messaging to inquire about the order status of your order.
Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Sandra
Decluttr
Everything Decluttr is just flat out awesome in everything
Reply from Decluttr2024-10-03
Hi James,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Antionette
Decluttr
Although it was not a lot of money I received my payment as scheduled.
Reply from Decluttr2024-10-04
Hello Carol,
I’m sorry to learn that your experience was not entirely positive.
There was a slight delay in processing your order.
Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Sandra
Decluttr
A Good Company for Selling Media You No Longer Need or Want
Declutter was prompt in providing a shipping label, as well in issuing a payment once they received my items.
I appreciate that they accept various items, they offer free shipping as long as your order meets the criteria for it, and they have a mobile app that can be used in place of the website.
The payment for the items could be a little higher, and I think it would be a good idea if they had an option for receiving physical checks as a form of payment. I would also like to see some improvements with the functionality of the mobile app. I'm a little disappointed they don't accept some books and older electronics.
Overall, my experience with Decluttr was positive and I would consider doing business with them again in the future.
Reply from Decluttr2024-09-27
Hi Cookie,
Thank you for taking the time to leave us a great review!
Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Jodie
Decluttr
The app was easy to navigate and I received quick responses. Also, payment came through quicker than expected.
Reply from Decluttr2024-09-26
Hi Tianquay,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Sandra
Decluttr
I
Izzy · 1 review · Experienced 2024-09-03 ·
★★★★★
Stealing submissions
Warehouse employees losing delivered items, company will not assist and claims they never got it. Tracking clearly shows it was delivered - but the company won't even try to find it. They claim fraud because the UPS receipt is low weight. So why not verify and CHECK THE ACTUAL ITEM DELIVERED.
Reply from Decluttr2024-09-26
Hello Izzy,
I’m sorry to learn that your experience was not positive.
When an order shows as delivered, it means the parcel has arrived at a sorting facility as part of a large consignment. Our warehouse team then needs to individually scan and process your item.
Your order did not reach our warehouse hence why a claim had to be filed however the claim was rejected and this was explained to you by our Complaints Department.
I am very sorry to inform you that this is our final decision with regards to this matter. We have investigated and reviewed this case thoroughly and our stance will remain on this occasion.
Please accept our sincerest apologies for the disappointment and upset caused. As we have made our final decision, we will no longer continue to respond.
Thank you for your co-operation and understanding throughout this time.
Kind Regards,
Sandra
Decluttr
ALWAYS a smooth process from creating my order to shipping to payment. Thank you for helping get these items a second life and not just ending up in the trash!!!
Reply from Decluttr2024-09-27
Hi Cindy,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Sandra
Decluttr
I just started to sell DVDs for a friend of mine and so far my experience has been great. I can't think of a better way to make a little extra cash on the side.
Reply from Decluttr2024-09-25
Hi Sandra,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Jodie
Decluttr
E
Ed · 2 reviews · Verified · Experienced 2024-09-24 ·
★★★★★
Great organization to do business with!
The entire selling process was easy from getting an offer, sending in the phone to getting paid. Everything was handled efficiently and quickly. I've done business with Decluttr a number of times before and have always been very pleased with my dealings with them!
Reply from Decluttr2024-09-24
Hi,
Thank you for taking the time to leave us a great review!
Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Jodie
Decluttr
The site was easy to navigate, customer service was easy to reach and responded quickly. All instructions were easy to follow. I like that all I had to do was pack and ship with no cost to me.
Reply from Decluttr2024-09-23
Hi Isabella,
Thank you for taking the time to leave us a great review!
Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Jodie
Decluttr
We needed to sell my father in laws collection of over 600 DVDs. You made it an easy process and appreciate your help.
Reply from Decluttr2024-09-23
Hi,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Jodie
Decluttr
The process was very easy. I have a ton a DVD’s and I needed to do something with them.
Reply from Decluttr2024-09-23
Hi Patricia,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Decluttr
All I had to do was sit down with my stack of dads and cds, scan them, put them in a box, attach label and send! Money in my account a few days later
Reply from Decluttr2024-09-23
Hi Valerie,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Jodie
Decluttr
J
Jason · 1 review · Verified · Experienced 2024-09-11 ·
★★★★★
App & instructions refinement
I think overall the experience was good but I do have some minor frustrations. I think the app should be tested to be a bit smoother. For me, it kept signing me out of my account and whenever I wanted to just look into my account or check my basket, I had to re-sign in to do so. This left me resigning into my account multiple times for a single task. That is probably the harshest critique I have. The second would be clarification on the shipping label if the item exceeds 20 lbs. The instructions say to just print another label. I took this literally so, I assumed that meant printing the SAME label twice for an additional shipment for the same basket. Maybe this is just my situation but when I took this to UPS they told me I couldn't use the same label twice on two different shipments. I was told I would need a different label for each item? However, the rep was able to help me repackage it back into one big box and it weighed 21 lbs exactly, luckily they still took the shipment and you guys still received it okay. Again, I think it would be best to clarify that more clearly in the instructions. Maybe the rep was not correct because I have heard of shipping multiple boxes to the same address, with the label reading "Box 1 of 2". But under the same tracking number, I'm note entirely sure of that... So, it would help if the instructions refined that explanation a bit for others! Overall, it was a pretty good experience!
Reply from Decluttr2024-09-18
Hello Jason,
I regret to hear that your experience did not meet your expectations.
We would like to extend our sincere apologies for the inconvenience caused on this occasion. Your feedback is highly valued, and we will utilize it to make improvements.
Rest assured, your feedback will be carefully considered.
Kind regards,
Sandra
Decluttr
I’ve been using Decluttr for years to sell media I no longer need (DVDs, Blu-rays, games). The service is easy to use and very efficient.
Reply from Decluttr2024-09-18
Hi Kyle,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Sandra
Decluttr
