Decluttr (decluttr.com) has a 4.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Business Services and its reputation is good. 84% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 96% of negative reviews. Last updated 2026-08-10.
What people say
D
Donna Young美国 · 2 reviews · Experienced 2025-03-17 ·
★★★★★
Scam
selling my Xbox one special edition halo 5 console. I sent them the bar code. Got offer. I sent a controller but the wrong one so they lowered that to 40 cents. I sent the digital halo pack metal container cards as well. I got an email saying the console was a misc. games console even though it clearly has MS XBOX embedded. They said they would gladly recycle it for me or return it. I am waiting on the return. Said the had disposed of the Halo 5 pack which is in their terms/conditions. Beware if using them. Scam
Reply from Decluttr2025-03-24
Hello Donna,
Thank you for leaving a review.
We are sorry to hear that your order was revised. Can you please contact our customer service You can reach us at [email protected] so that we can be able to resolve this matter for you.
Thank you for your understanding.
Thanks
Jodie
decluttr
Hi,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Decluttr
This was a great experience for selling my broken phone. I didn't get much money, and so thought about fixing it myself and then selling it (I replaced the screen myself the first time it broke), but the going rate for selling the working used/repaired phone - cost of replacement parts, didn't leave me with any money to make it worth the trouble. At least with Decluttr, I got something out of it, so I'm glad they would pay anything for it rather than it just sitting in a junk drawer somewhere forever.
Reply from Decluttr2025-03-20
Hello William,
We appreciate you for leaving us such a wonderful review! Are you aware of our refer-a-friend program? You can earn an additional $5 when your friends also use Decluttr! To learn more, please visit: https://www.decluttr.com/refer-a-friend/
Best regards,
Jodie
Decluttr
A
Annoyed美国 · 10 reviews · Experienced 2025-03-07 ·
★★★★★
Always ripping you off, not payign for items sent in
Once again these scammers claim items have incorrect barcode even after i provide them with photographic proof. I scan the printed barcodes, double check the list, and even take a photo of the items being sent in and they still claim items are missing or have a wrong barcode on almost every single order. You can see the names of the discs from the invoice in the photos. Your "highly trained staff" needs way more training.
Reply from Decluttr2025-03-20
Hi,
Thank you for leaving a review
We sincerely apologize for the inconvenience caused by the rejection of one of your items due to an incorrect barcode. We truly appreciate the photographic proof you provided, and we understand how frustrating it must be to have your items consistently denied. Please rest assured that we are looking into this matter closely.
We have contacted you through email to offer a resolution.
Thanks
Jodie
musicMagpie
The app is very easy to use and the selling process is quick and easy.
Reply from Decluttr2025-03-17
Hi,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Decluttr
You haven’t paid me for two shipments saying you have. The bank details I provided are correct, but I still haven't received the money! It's been 35 days! This is unfair! I sent over $100 worth of DVDs and CDs!
Reply from Decluttr2025-03-17
Hello Zsuzsanna,
Thank you for leaving a review.
We are sorry to hear that you have not received your payment. I have looked into this for you and unfortunately, your payments bounced on 21/02/2025 and were reprocessed on 14/3/2025 the payment should have been reflected within 24 business hours.
We apologize for any inconvenince this may have caused you.
Thanks
Jodie
Decluttr
You haven’t paid me for four shipments saying you have. One time the support says it was decline and I made sure banking was correct and now the same tech says I was paid!
Reply from Decluttr2025-03-13
Hello Theresa,
I regret to hear that your experience did not meet your expectations.
We previously reached out to you regarding some necessary information to advance your ticket. As we have not received a response from you, we will proceed to close the ticket.
If your issue has been resolved, we trust that all is well. However, should you require further assistance, please feel free to reach out to us and we will assist you.
Kind regards,
Sandra
decluttr
App worked well on iOS.Very fast response and payment time
Reply from Decluttr2025-03-10
Hi,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Decluttr
I give a great rating to Decluttr and have used the company about 7 times to help decluttr my home during retirement. When they accept an item, you know instantly, they provide a shipping label, mail it, and you get your money.
Reply from Decluttr2025-03-11
Hi,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Decluttr
quick and easy sent what i said got what they said
Reply from Decluttr2025-03-10
Hi,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Decluttr
Hi,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Decluttr
W
Wynona美国 · 2 reviews · Experienced 2025-03-02 ·
★★★★★
I have only great things to say about…
I have only great things to say about Decluttr, they have made my life so much easier.
Reply from Decluttr2025-03-06
Hi,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Decluttr
This is so much more satisfying than being rejected by Half Price Books or receiving 12 cents for a dozen CDs. The free mailing is fantastic.
Reply from Decluttr2025-03-03
Hi Mike,
Thank you for taking the time to leave us a great review!
Have you heard of our refer-a-friend program?
You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Antoinette
Decluttr
Just a bit of confusion but overall it is a good process
Reply from Decluttr2025-02-27
Hello Ava,
We are sorry to hear that your experience was not all positive.
Should you require any clarification or assistance, please feel free to reach out to us.
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Jodie
musicMagpie
Hi,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Decluttr
Hi,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Decluttr
Hi,
Thank you for taking the time to leave us a great review!
Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Decluttr
I have used this service many times in the past. I have zero complaints. They paid me promptly. I never had to wait more than a week from mailing my devices to getting paid!
Reply from Decluttr2025-02-21
Hi,
Thank you for taking the time to leave us a great review!
Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Decluttr
Great trade in process, free shipping using UPS, decent value for trade in, prompt payment.
Reply from Decluttr2025-02-19
Hi,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Decluttr
Simple, easy and quick. Thought some of the prices offered were a bit low ($0.01). Also liked the free shipping.
Reply from Decluttr2025-02-21
Hi Dale,
Our buying prices are calculated with numerous factors in mind. They are driven by a number of sources that allow us to offer a live and competitive price for items entered into the basket.
This is mainly based on supply and demand at the time of selling.
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Jodie
Decluttr
