DeFlorance (deflorance.it) has a 3.9 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 74% of reviews are 4 stars or higher and 19% are 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-10.
My first pair of shoes I ordered I accidently clicked size4.5 instead of a size 8.5. I recieved my 4.5 quickly. Thats when I notice and checked my reciept that it was my fault. I contacted customer service they responded very quick and had a plan to help. It was amazing. My new 8.5 shoes are on there way. I just feel that most companies these days do not have the best customer service. This company is a rock star in customer service. Thats why I gave them 5 stars. Please keep doing what you are doing. Its really nice. I cant wait to wear these shoes at work. Im a Hairstylist on my feet all day and am so excited.
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LAURA · 1 review · Experienced 2025-12-26 ·
★★★★★
The prompt responses to my request for…
The prompt responses to my request for a shoe that works for me. They answered quickly and kept me in the loop
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Theresa · 1 review · Experienced 2026-01-27 ·
★★★★★
Terrible return policy
Revised review: After I left a one star review Deflorance reached back out. After several emails back and forth, they sent me a new pair of shoes at the correct size. I originally ordered two pairs so I'm still out $40 since they refunded me 15% of the second pair. The new pair of shoes is no where near as comfortable as the first pair that I bought a year ago. I purposely bought these shoes for the wide toe box since I have bunions. The original pair I bought was immediately comfortable and a perfect fit. This "new and improved 2.0" version is far less comfortable. At least they tried to make things right and once again I'll commend their prompt customer service responses.
Original review: Terrible return policy. Impossible to return. Shoes aren't sized correctly. Customer service responds quickly to emails but they attempt to get you to spend more money by providing a "discount."
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PattyLud · 1 review · Experienced 2026-01-14 ·
★★★★★
Good Customer Service & More Comfortable than 1.0
I have a pair of the white with multi colored striped 1.0’s and while they are comfortable now, for me they took a bit to break in which I did not expect. I was off to a feeling of meh with these. But they are cute, so there is that. I got a discount email to get a pair of 2.0’s. I always liked the black/blue color so I got them. I ordered them right after Thanksgiving. I knew shipping was a longer lead time than other companies but by week 3 I reached out for an update. Customer Service was super responsive. They gave me updates and explained why we had an issue. It was on the carrier side. Within a few days of back and forth updates regarding the shipping company, they reached out saying they were going to ship a new pair and ensure this pair arrived within days. If the initial pair arrived, just keep them as a thanks. A bit of disappointment they didn’t arrive when expected but it wasn’t their fault, they were responsive and provided unprompted answers to issues with another company and replaced them without even asking. Was the replacement pair the right thing to do? Absolutely. But in today’s world, it’s nice and refreshing for a company to do the right thing without an argument, pleading your case, or a snarky email. New pair of 2.0s have a different fit which is better than the 1.0s. They have more cushioning and a slightly bigger box toe. No need to break these in like to 1.0s.
My customer service agent, MANHOOR, was exceptional. He worked with me to change my shipping address and made the experience smooth and straightforward. I am so satisfied with the shoes, CLOUDEA 2.0 that I purchased a pair for my sister and a friend!
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customer · 2 reviews · Experienced 2026-01-11 ·
★★★★★
Great service
Very happy with my purchase. Wonderful customer service.
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S Weekley · 5 reviews · Experienced 2026-01-03 ·
★★★★★
Should be 🔟⭐️⭐️⭐️s!!
I looked for 10 stars, but 5 ⭐️⭐️⭐️⭐️⭐️ is all it will do. I ordered these at the beginning of December and they were WORTH THE WAIT!! Granted I had holidays between, but still! I ordered 2 pair, and WOW! I have coordinated my outfits around these shoes.
Aside from this, I did contact customer service and the expediency of this group = 🙌🏼 down SUPREME!
They were prompt, courteous, and resolved my issue so fast!! ✔️
If you see the ads on FB, Insta, or wherever you see them... ORDER THE SHOES!! GET THEM NOW!!
Great Shoes!
Easy ordering, quick delivery and fantastic product.
Bought the shoes before a trip to NYC and wore them for 3 days straight logging nearly 20 miles of walking. Feet really felt great.
thank you!
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Lara N · 2 reviews · Experienced 2026-01-05 ·
★★★★★
Terrible customer service
Terrible customer service. If you have to return anything you are responsible for shipping costs back to China. Even though my shoe had a scuff on the toe - if I wanted a refund I had to pay shipping charges of approximately $38 to return to them. Do not recommend at all!
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K in Kansas · 1 review · Experienced 2025-12-29 ·
★★★★★
The shipping was a little slower than…
The shipping was a little slower than expected. Overwhelmed with customer service, at first I wanted to exchange for a 1/2 bigger and when I looked for information it was impossible to find so I didn’t exchange.
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Dr. G Books · 4 reviews · Experienced 2025-12-10 ·
★★★★★
The shoes sucked
The shoes sucked. Don't buy
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Lori Dodson · 1 review · Experienced 2026-01-05 ·
★★★★★
So comfortable
So comfortable! The only thing I would change is allowing a few holes for breathability.
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Robin Brown · 1 review · Experienced 2026-01-05 ·
★★★★★
Horrible company!
Horrible company!! I have yet to receive my order in over 30 days. DO NOT SPEND MONEY WITH THEM!!
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Corina · 1 review · Experienced 2025-12-31 ·
★★★★★
AHHHMAZING!
The whole process was easy!
The discounts allowed me to purchase 2 pairs!
These shoes are AMAZING!!!
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Tracy · 1 review · Experienced 2025-12-22 ·
★★★★★
Had a bit of an order snafu and the…
Had a bit of an order snafu and the customer service I received was excellent - was surprised at how quickly it was resolved and a new pair ordered. Really appreciated their help and patience with me.
I love everything about my new Cloudea 1.0 except the lack of cushion on the bottom. Will be changing them for the 2.0.
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Theresa · 2 reviews · Experienced 2025-12-23 ·
★★★★★
Returns are impossible !!! You will spend $80 and they will offer you $8
The shoes apparently are shipped from China and you will be offered $8 if you decide to return them - run the other way - these shoes are NOT comfortable- they also are NOT. Returnable ….. run run run the other way - spend you $80 on a pair if adidas or Nike - same if not less expensive and reliable if you need to return them!!! This company is not worth spending a penny on!!!! Seriously - run in another direction!!!
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Maria · 1 review · Experienced 2025-12-13 ·
★★★★★
The shoes feel comfortable but too wide
The shoes feel very comfortable. The only reason I'm not giving them 5 stars is that they are very wide; I had to tighten the laces so that my foot felt secure, and they didn't look so wide.
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Alesha G. · 2 reviews · Experienced 2025-11-26 ·
★★★★★
Do not fall for the trap of ordering…
Do not fall for the trap of ordering these shoes. They clearly come out of a chop shop somewhere in China. They are not at all as advertised and it is a nightmare to get a refund or return your items. I know the person emailing me is only doing their job probably earning a horrible wage but it is still very frustrating. Please do yourself a favor and don’t order from this company.
I only rated them with “one star” because there wasn’t a “0”
I ordered two pair initially….took weeks to get them in… smell horrible…. I wore them all day and my feet hurt so bad…contacted “customer service” and after about 3 emails was told I could not return them….and offered me a discount to buy another pair…what would I want another pair?? They hurt my feet!! I’m on my feet a lot, never had shoes hurt my feet like these. And they will do nothing!!!!
