DesignerOptics.com (designeroptics.com) has a 3.6 out of 5 rating on OK.one, based on 105 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 62% rate it 4 stars or higher while 30% give 1 star; The business has replied to 94% of negative reviews. Last updated 2026-08-10.
Everything was great. I did the $15 shipping option and my sunglasses came in about a week in perfect condition in a nice case that I didn’t even know came with it. I was a little worried to order a pretty expensive pair off this site, but glad now I did and would again.
I bought a pair of designer sunglasses and they were shipped out immediately. Easy transaction! Great sunglasses and price!
Terrible experience. Worst customer service ever. Followed all options to contact and request return and the are just ignoring me so the 14 days return window can close I am gonna be stuck with defect glasses. They came with a scratch and one of the hinges is not well aligned. I always order my glasses online and never have had a problem. Desided to try DesignerOptics.com because of the good reviews and raiting but I guess they are all fake. Very dissapointed, never again.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please note that we were closed for a holiday during this period, and this was clearly stated on our website at the time of purchase. We did respond and offered to exchange the frame for a new one to resolve the issue. Our goal is always to provide a fair and prompt resolution. We regret that your experience did not meet expectations and remain available to assist further.
The order page said shipping in 1-5 days. IT TOOK A FULL FREAKING MONTH. When I finally did receive the glasses, the lab markings were still all over the lenses, circles, smears, lines like a child drew on them. They didn’t even bother to clean them.
Thank you for your feedback. We’re sorry to hear about your experience. Please note that there was a delay due to our closure for a holiday, which impacted processing times. Regarding the lenses, each order undergoes a detailed quality control and cleaning process before shipment. The markings mentioned are standard reference markings used during production; however, they are not intended to remain visible upon delivery. If this was your experience, we would like the opportunity to review and address it appropriately. We would appreciate the opportunity to review this further—please reach out with additional details so we can properly address your concerns.
Company is ignoring my email requests for the status of my order. Company promises delivery within 10 business days. They accepted my order and charged my credit card on April 3, 2026. They have provided an automated "We've received your message" response to my request for a status update on April 8. Response to my April 9 request: "Our usual response time is within one business day". No response to my April 10 request.
Thank you for your feedback. Your order was placed on April 3 while we were closed for the Passover holiday (April 1–April 10). This closure was clearly noted on our website at the time of purchase. We did respond to your inquiry on April 4, and while response times were limited during the holiday period, we resumed full operations immediately upon reopening and processed orders accordingly. We apologize for any inconvenience caused and appreciate your understanding.
I had a pair of frames that I wanted an exact replacement of. Mine are 5 yrs old but love the style and color. I asked my Optician to see if she could find a replacement. She did. I had questions to assure I was getting the exact thing. The customer service person was so very helpful, knowledgeable, and professional. We ordered them and they are exactly what I wanted. They are great quality and I received many compliments when I wore the old pair so go with what works. It is hard to find glasses that have spring hinges, as many people like to switch frames often. I do not so my frames need to last.
Designer Optics had the frame I couldn’t find anywhere else. I loved the customization options and fabulous result. Recommend! Also- the Fendi frames were unfairly characterized as flimsy. I wear them every day, hiking, biking, etc... Very strong
Not enough description to order the proper glasses. Customer service responded within 24 hours but doesn’t actually answer your question or resolve the issue.
Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations. Our team did respond and provided clarification based on the information available at the time. To ensure your satisfaction, we have issued a full refund for your order. We are continuously working to improve both our product descriptions and customer support to better assist our customers. We appreciate your input.
These are the positives. They had a nice selection of designer glasses and they had a pair that I couldn’t get anywhere else. The price was very good. now for the negative. need more information on the description of your eyewear such as on the sunglasses are they polarized are they lenses made of glass etc… shipping was slow and what I mean by that is getting them onto the delivery truck so it could get to me. I don’t know why company say they made a label thinking that means they shipped the product. 
DO NOT BUY FROM THIS COMPANY!!! THEY ARE A SCAM!!!!!!!!!! I bought a watch in March 14 and they said it was back ordered until March 31. Come March 31 and I email the saying they better expedite my watch and THEY SENT ME ANOTHER EMAIL SAYINGNIT WAS BACKORDERED UNTIL APRIL 13!!!! THIS COMPANY IS A SCAM AND WONT GIVE ME MY MONEY BACK
Thank you for your feedback. We understand your frustration regarding the backorder delays and sincerely apologize for the inconvenience caused. The item you ordered was on backorder from the manufacturer, and while we communicated the updated timelines as they were provided to us, we recognize this was not the experience you expected. As per your request, a full refund has been issued for your order. We regret that this situation led to dissatisfaction and appreciate you bringing it to our attention.
The Frames received are as advertised and described. No hidden fees. The quality of the lenses have been great so far.
Beautiful Prada glasses from Italy at an amazing price. Can't be beat.
I was able to get a pair of Smith 4D Mag XL goggles for a great price, and even though the listing showed them as backordered, they arrived much faster than expected. The goggles fit well and look great. Overall, a really good experience and I would definitely buy from them again.
Best prices out there. Easy to order. Excellent communication throughout the shipping process. Couldn’t be happier!
I am very happy with my new glasses! The frames are gorgeous and very lightweight, I can see clearly from the lenses. The turn around time was a bit long, but not a deal breaker. Will order from DesignerOptics again!!
I purchased Versace sunglasses at a great price. They were authentic and true to their word on 5-10 day shipping. Arrived in time for my daughter’s birthday and she loved them! 1st rate customer service. Will buy here again! Thank you!
Shipped damaged item that was used. Wouldn't accept return for refund or exchange. Avoid.
Thank you for your feedback. We take claims like this very seriously and would like to address your concerns. All items shipped by Designer Optics are brand new and undergo quality inspection prior to dispatch. We do not sell or ship used products under any circumstances. Additionally, we do offer solutions when issues are reported. If an item is received damaged or defective, customers are encouraged to contact us so we can review the case and provide an appropriate resolution, which may include a replacement or repair depending on the situation. We are unable to locate details of your case based on this review. We kindly ask that you contact us directly with your order information so we can investigate this matter further and assist you accordingly. Best regards, Designer Optics Customer Support
They kept me in the loop and communicated via e-mail through the entire process. The frame I ordered was an exact match for the one I was repairing. The price was extremely low and the shipping was fast.
Product quality is good, shipping experience was poor. It took 15 days to arrive. It's supposed to ship within 1-5 days, on day 9 I sent an email. Miraculously, it shipped the next day. Then came a day later then tracking info said. Glasses are good, price was good but 15 days shipping is an eternity in today's retail environment.
I ordered a frame on February 27, 2026 with a promise time of 1 week delivery that’s why I pushed through and made the purchase. Today is March 11, 2026 and I have not received the frame. DHL tracking which was last updated march 6 indicated that the Product is in Whittier CA. I live in Mission Viejo so I was hopeful that in 3 business days that I will get it. When I didn’t receive it on Monday, March 9, I emailed support and was informed on March 11 that it was delivered per tracking but I didn’t get it. After an hour or so, another email came in saying that DHL sent back the product. Another tracking update came in saying it was just sorted in USPS Brooklyn NY. Never will I order from this company again and nobody else should, unless you want to experience the same inconvenience that I experienced. You’ve been warned. There should be a 0 star rating, I would’ve ticked on that.
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