DesignerOptics.com

Thank you for your feedback. We’re very sorry to hear about your experience and understand your concerns. We would like the opportunity to review your case in detail and assist you properly. We kindly ask that you contact us directly with your order details so we can investigate and address this matter as quickly as possible. Please reach out to our customer support team, and we will make every effort to assist you and resolve this situation promptly. Best regards, Designer Optics Customer Support

Thank you for your feedback. We’re sorry to hear about your experience and understand your frustration. We would like to clarify that our team was in contact regarding your order and informed you that the frame had been discontinued and was no longer available. Following this, a full refund was issued accordingly. We apologize for any inconvenience this situation may have caused and appreciate your patience. If you have any further questions or need additional assistance, please feel free to reach out to us directly. Best regards, Designer Optics Customer Support

Thank you for your feedback. We’re very sorry to hear about your experience and understand how frustrating this situation must have been. We would like to clarify that our team has been in communication regarding your case, and we have made every effort to assist you. This included multiple email correspondences as well as working with you to review the issue and proceed with a remake of the lenses to address your concerns. Defective or damaged items are taken very seriously, and when such issues are reported, our standard process is to review and correct them as quickly as possible—which is what we aimed to do in your case. We truly regret if there was any perception of delayed communication and appreciate your patience while we worked toward a resolution. If there is anything further we can assist you with, please don’t hesitate to reach out to us directly—we’re here to help.

We’re very sorry to hear about your experience and understand how frustrating this situation must have been. While shipping issues—especially those involving lost or stolen packages—can unfortunately occur once an order is in transit, we never want our customers to feel left without support. Our goal is always to guide you through the proper claim process and help wherever possible. That said, we would still like the opportunity to review your case more thoroughly and see if there is anything further we can do to assist or escalate on your behalf. Please reach out to us at [email protected] with your order details so we can take another look. We appreciate you bringing this to our attention and hope to help resolve this for you.

Thank you for your feedback. We sincerely apologize for the delay and for the frustration this caused. While some items are listed as in stock, certain frames may need to be sourced directly from the manufacturer depending on real-time availability, which can occasionally extend beyond the estimated 7–10 business days. That said, we understand that communication is key, and we regret that you felt you had to follow up for updates. We appreciate you bringing this to our attention and are reviewing our communication processes to ensure a better experience moving forward.

Thank you for your review. This order was refunded in full on January 5th to the original form of payment after it was flagged during fraud screening. Once a refund is issued on our end, the funds are released immediately back to the bank. If you are not seeing the credit, we recommend requesting a transaction trace from your bank. We are happy to provide official refund confirmation upon request.

Thank you for your review. We’re sorry for the initial confusion. As reflected in our email correspondence, the second pair was temporarily unavailable in our warehouse but available through the manufacturer. We remained in communication with you throughout, and per your request, the second pair was cancelled and fully refunded. In your follow-up email, you also acknowledged and thanked us for the quick response and resolution, which we sincerely appreciate. We value your business and the opportunity to resolve this promptly.

Thank you for your feedback. Many prescription contact lenses ship directly from the manufacturer, which can add several business days to processing time. Your order was fulfilled within the standard timeframe, but we understand the frustration when you are running low. We also apologize if communication did not meet expectations. We appreciate your input and will use it to improve our service.

We’re sorry to hear about your experience and appreciate the opportunity to clarify. To ensure accuracy and fairness, we reviewed your account in full. One frame was refunded in full, and the second pair — including both the frame and the lenses — was also refunded in full. No 20% restocking fee was ultimately applied to your refund. We strive to apply our return policy consistently and transparently, and we regret any confusion during the process. That said, the final resolution resulted in a full refund as noted above. If there is anything further you would like us to review, we are happy to assist directly.