Dialpad (dialpad.com) has a 3.9 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 30% of negative reviews. Last updated 2026-08-10.
Customer service is knowledgeable and I can reach them pretty quickly. So I am very happy with customer service. The product its self is not the most intuitive since I have both departments and individual users. I get complaints that its sometimes easy to be confused as to which line is being used and where to find prior calls and messages. The UI and UE could definitely be improved.
Cons: we try to communicate exclusively over our "main line" phone number and it's a little clunky making sure all outbound texts and phone calls aways use that number. Some places in the app require manually selecting the main #. Pros: it's very reliable, problems have been rare and we rely on its stability. The program settings are easy to understand. Switching between desktop app and smartphone app on a live call is easy.
I appreciate how user friendly Dialpad is. Though there are minor improvements that could make it even better, I think it's a great asset to our organization. Definitely recommend!
103 reviews matching