Discount Electronics (discountelectronics.com) has a 4.0 out of 5 rating on OK.one, based on 48 user reviews collected here. It is listed under Public & Local Services and its reputation is good. 23% of reviews are 1 star, a relatively high share; The business has replied to 36% of negative reviews; 6 of them were added in the last 12 months. Last updated 2026-08-10.
Knew what all I wanted on my computer but could not find it online. Went to Discount Electronics and told them what I was looking for and was able to pick it up the next day. It works great. Being a newer computer and my not knowing the HDMI port had been updated, I did have to pick up a $3.00 adapter to hook up one of my older devices.
First of all I found myself computerless in Austin TX. My bro who fixes pcs and is a genius recommended Discount. Best advice ever. Got exactly what I wanted and have had it now for a couple of years with ZERO problems. I ordered online and picked up in store. Greatest buying experience of my life. Techs were knowledgeable and super helpful and friendly. Price alone was 5 STARS - about 40% of retail. Cannot recommend this place highly enough.
Thanks for the kind words Mike. And thanks to your friend for recommending us. After 28 years here, nothing means more to us than our reputation.
I had two pcs that were too old to install Windows 11 (and very slow at times). Got a Dell Precision laptop and Optiplex from DE. Tom (sales) and Matt (b2b) provided any post sale support I needed. Matt's advice was spot on regarding rescueing data on failed pc's hard drive. I'm super pleased with the entire experience and would definitely recommend purchasing electronic gear from DE!
I have purchased several computer from DE and they work good for refurbished devices. Today I spent about an hour+ with Tim trying to figure our why the wifi connection was failing. Tim determined that it was simply an driver update issues. He resolved the issue and that computer is now working just fine.
Just spent $1000 on refurbished computer and it arrived today. Unfortunately cannot use because HDMI ports will not accept and HDMI cord . Tried chatting in but they aren’t there. So here I sit with an unusable computer! Update- business contacted me promptly this morning to let me know my computer does not have HDMI ports! I am the idiot for not ordering a computer that actually has HDMI ports. They are a great company, just not recommended for non techie senior citizens. You live and learn!
We're a small company with just one customer service rep. He is off on Sundays. I apologize we didn't have someone available to help you plug in your cable. He will be back at work tomorrow, Monday, at 8 am Central time. I do feel honored to have received the highest start rating you have ever given. Rick Culleton
They’re highly knowledgeable. Customer service was very helpful. I had a refund situation and they were very adequate and quick about it. Also, they have really great products. I would shop here again.
Terrible Experience, Beware! I had a horrible experience with Discount Electronics. I bought a Dell laptop at a high price, and within two weeks it stopped working completely. It froze, then shut down and wouldn’t turn back on. When I called customer service, the representative was extremely rude and unprofessional. She refused my request for a refund and wouldn’t let me speak with a manager. She promised to send a replacement battery but never did. When I called again, she denied saying that, then finally sent a battery—but it was the wrong size. I ended up having to ship the laptop to their repair center. They replaced the battery and some other parts, but asked for my login password, which I was uncomfortable sharing. Just a couple of months later, the laptop started having the same issues again. When I asked for a refund or to take it to a local repair shop, they refused. I don’t feel safe sending my device back to them again, especially with personal and secure information on it.
Thank you for sharing your feedback. We’re sorry to hear about the frustration you experienced and understand how disappointing ongoing technical issues can be. According to our records, we worked with you over an extended period to troubleshoot the issue, ship replacement parts, and complete warranty repairs when the device was returned to our service center. We also want to clarify that while login credentials can be helpful for diagnosing certain issues, providing them is not mandatory, and customers may remove or secure personal data before sending a device in for service. While this case is now over a year old and outside the timeframe for additional remedies, we take concerns about reliability, communication, and data privacy seriously and appreciate the feedback as it helps us improve our processes going forward.
Terrible Customer Service. Ordered two monitors and was told the HDMI cables came with the order. But I needed longer cables and I was going to buy them at the pick up store. I got there and the two guys working the front desk were adamant that HDMI cables were extra. Not to mention the monitors do not come boxed. I then drive back home after getting HDMI cables at Best Buy (much better choice), only to find out the cable slots on the monitors are display cables not HDMI. But this experience only cost me $220. Never again support the local when Best Buy has way better customer service. So back to BB to exchange the cables....Thanks for wasting so much of my time.
Do not buy from this company. Their customer service is the worst of any company I have ever worked with and their products are WAY over priced. I bought a Dell refurbished computer and Discount charged $699.00. The same NEW computer at Dell was only $50.00 more. I also found the same refurbished computer at Blairtech for $399.99. So, Discount charged me $699.00, that is $300.00 more that Blairtech. Discount Electronics is a Fraud Company. They use deceitful tactics to cheat customers. Stay Away !!!!
Thank you for sharing your feedback. We’re sorry to hear about your frustration and regret that this experience did not meet your expectations. Our records for your order show that our team responded promptly, explained our return and warranty policy, and offered a return option in line with those published terms. All products on our website are listed as refurbished, and pricing can vary between sellers based on condition, specifications, testing, warranty coverage, and support provided. We understand that pricing comparisons and expectations around condition can be disappointing, and we appreciate you raising those concerns. While we were unable to make an exception to our policy in this case, we did make efforts to clearly explain available options and assist within our guidelines.
My last three computers have been from Discount Electronics. Always a welcoming place to walk into as someone with very basic computer knowledge. Great selection and I think it's awesome they are giving second life to all these Electronics. This most recent trip to the north austin location Brandon helped me find an entry level gaming laptop and was nice about answering my questions. Always recommend DE
bought a refurbished lenovo p51 that had issues after 6 months but was treated like family...Eric and company went overboard to help...100pcto recommended..lin
Patience was very knowledgeable about the laptop she sold me
Patience and Matt were a great help in store. Patience with helping me to find the best computer for my needs, and answering my mountain of questions. At pickup, Matt was extremely helpful in answering the questions and showing how to get into Microsoft to adjust the firewall settings.
They are awesome. The computers they sell just work. I recently had an issue where I put the wrong city in the shipping address. Zip was right, but USPS was too dumb to correct it and sent is back to DE. DE sent it to me again with the correct address 2-day Fedex! That's service! It wasn't even their mistake!
I feel terrible because I can't remember the name of the gentleman who helped me today. He was absolutely incredible! He was very thorough, and very very patient. I could not be more happy with the service I received today.
Great store with great prices. I was helped by Eve, who was so helpful and informative.
Eve Ellenbogen worked with me to find the best options for my requirements. She is very patient and is willing to dig to get the best options.
Just purchased a small dell desktop for some monitoring displays. Came as specified, well packed with a power cord. Unboxed and with 10 mins of setup, its up and running. Shipping was great-arrived a day early. Great price
Thanks for the business and the review John. - Rick
I recently purchased a Dell laptop from Discount Electronics, and I'm thoroughly impressed. The laptop arrived fast, and it exceeded my expectations. Discount Electronics has fantastic deals.
This was originally a 2-star review as there had been problems with shipments on all three of my previous orders; however, I am changing it to a 5-star review based on recent communications from Discount Electronics. I've received two calls and an email today apologizing for the delay with promises of a complete refund of shipping charges. I was also thanked for helping them realize there was a glitch in the new website regarding shipping that they will now fix. The speed and sincerity in making it right is more in line with what Discount Electronics is known for: Exemplary product and great customer service. I recommend their services without reservation. Oh. And they have the best hold music ever!
Thank you for giving us a chance to make it right, Julie. We discovered that FedEx delivery times were displayed incorrectly on our site. We recently switched from UPS to FedEx, and there was an integration error. We fixed it yesterday, and your future orders should have accurate delivery times. Thanks again. Rick
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