Door to Door Pet Delivery

Be Careful

This review is based on our personal experience and opinion. We hired Door to Door Pet Delivery LLC and paid a premium to transport our rescue dog from Dallas to Buffalo based on private transport (solo dog) with alternating drivers, straight through travel and GPS tracking. Those expectations were not met. Firstly, This transport was not private, as the drivers’ personal dogs were also on board. While we did not have an issue with this, it was not disclosed at the time of booking. For the first 24 hours, despite repeatedly requesting it, GPS tracking was not provided and we were given excuse after excuse as to why they couldn’t. During that time, we had no way to know where our dog was, other than what they told us verbally. About 15 hours after they picked up our dog, the drivers finally disclosed that they were in Oklahoma. After we again asked for their GPS location, they then confessed they they “took a wrong turn” and that they were actually in Colorado. Meaning, our dog had traveled in the opposite direction, and was hours FARTHER from where they started. A few hours before we picked her up, we realized that photos taken with iPhone include both location data and time stamps. That information directly contradicted the locations we were told they were in. This was not a weather-related delay but a culmination of untruths. Our dog did experience diarrhea during transport and the drivers made several stops to manage it, however, this does not explain the vehicle traveling in the wrong direction immediately after pickup. As a result, our dog who came from a traumatic background, was in transit for over 48 hours. This transport was to have taken approximately 24 hours, with obvious allowances for weather or unforeseen situations to arise. We eventually did pick up our dog in Detroit because it made the “transport” trip shorter, and our trip longer, but we just wanted her in our possession. The drivers we kind, however while our dog did arrive safely, the overall experience was extremely distressing. When we raised these concerns to the owner Rachel, we were disappointed by the lack of accountability. She offered a $300 reduction, but when we asked for further consideration, given everything that happened, the reduction was withdrawn and she threatened us with legal action by text and email. We paid in full to bring the matter to a close. Did our dog make it from point A to point B? Yes. But the experience was arduous. We will not use this company again.

Great service!

Rachel was amazing with the delivery of our dog from Denver to Oregon, she was very informative during the whole trip with updates & photos❤️thanks again Rachel. We will definitely recommend her to anyone who might need a ground transportation for their furbaby🥰

Door to door pet delivery was such a life saver !!

Door to door pet delivery was such a blessing in getting our dog moved from Visalia California to Queretaro , Mexico just 2 hrs north of Mexico City they did it very timely on schedule and they were very and sweet and nice to my Dog ! Please consider using their services for a pet transport !

The best puppy transport experience we could’ve asked for!

We recently used door to door pet delivery for our new puppy, and the entire experience was outstanding from start to finish. They made something we were honestly nervous about feel safe, organized, and full of care. Communication was excellent the whole way through—we received regular updates, photos, and clear scheduling so we always knew what was happening. The vehicle was clean, temperature-controlled, and you could tell they prioritize the animals’ comfort over rushing. When our puppy arrived, he was calm, clean, and happy, not stressed or shaky like we feared he might be. You can’t fake that kind of care. A special thank you to our driver, Rachel. She was truly the heart of this experience. From the moment she picked him up, we could tell he was in the best hands possible. She treated him like family—giving him water and potty breaks, comfort when he needed it, and gentle reassurance throughout the trip. She went above and beyond by sending photos, videos, and thoughtful check-ins along the way, which made us feel included rather than anxious. You can tell she genuinely loves what she does and cares about every animal she transports. By the time she pulled into our driveway, our puppy hopped out happy, relaxed, and trusting—and that doesn’t just happen. That’s because of Rachel’s kindness, professionalism, and patience. If you’re considering this company, we highly recommend them. We couldn’t be more grateful for the care, transparency, and heart they put into bringing our new family member home safely. If you’re lucky enough to get Rachel as your driver, you’re in the best hands possible. Thank you again for making this such a positive and memorable experience. 🐾💛

This was my first time having a kitten…

This was my first time having a kitten transported, and long distance at that (Conneticut to Louisiana). As a veterinary specialist (criticalist), I know all too well how stressful long drives can be (especially for cats), and was absolutely terrified of any and all possible complications. I researched several pet transport services, but ultimatley decided to proceed with Door to Door Pet Delivery due to their extensive background and shining reviews. My experience with Door to Door Pet Delivery was exceptional. There were no issues with communication, whatsoever. During the transport, I was working (very hectic days), though anytime I would check in on how my baby was doing, I received a response within minutes. Anyone who has ever traveled long distances with cats knows just how stressful this can be (as I have previously traveled with two cats from Michigan to Louisiana), but the photos, videos, and texts during the journey clearly depicted the exceptional care and attention provided to my new kitten. Jay (driver) was phenomenal and sent multiple videos of my little boy cuddling with him (very clearly comfortable and happy), eating, using his litter box, etc. Again, long drives can be so stressful for our little fur kiddos, but Door to Door Pet Delivery made the entire process as easy as possible. Should I ever have to transport one of my pets long distance in the future, I would 1000% use Door to Door Pet Delivery! Thank you, thank you, thank you for doing an amazing job and taking such good care of our little Vernon!

Professional, reliable transportation

Our driver, Monica, was great. Good communication, and a timely delivery, even with the weather being worse than we anticipated. Reasonable fee. We were very satisfied, and won't hesitate to use Door to Door Pet Delivery again if we need transport

Our driver Thomas was great with all…

Our driver Thomas was great with all communications as was Rachel

Mark was great using him again!!

Rachel has been very helpful and…

Rachel has been very helpful and responsive to our every need. I would recommend her company to anyone.

once you see how they treat animals

once you see how they treat animals, you just forget to question anything else. they prefer quality and i bet everyone does. great services.

The service was fantastic from start to…

The service was fantastic from start to finish! Rachel was fantastic! Dawn was great, and so was Thomas!

Bear was taking care of and was in good…

Bear was taking care of and was in good hands

Special Delivery

We had previously had a pup be delivered via air freight on a commercial airline (this was over 16 yrs ago). I guess Covid changed things plus it had to be rough on the pets being cooped up in a cage in the cargo hold of a jet airliner. My wife searched companies that would deliver pets. We found D2DPD. I was impressed with their website: very informative and professional. I was even more impressed when I was communicating with Rachel be it by phone, text or email. Always responsive and willing to make my wife and I feel comfortable with the entire process. My only issue is that I don't think we had access to Life360 to be able to actually track the progress. HOWEVER, we did get texts when the driver was 1.5 hrs out and a half hour out. They were there on the dot! We have to say that given this was our first experience with this type of service, we are very pleased with the pricing, process and results. I would definitely recommend them.

Safe long journey

Rachel and Thomas were responsive and easy to work with. Thomas picked my dog up in San Antonio Texas and delivered her safely 19.5 hours later. He kept us informed along the way and when to expect his arrival. Thomas provided a toy bear for the trip and she greets us when we come home with the bear. Reliable company and reasonably priced.

Great service- highly recommend!

Great service! I was extremely nervous about having my cat transported across the country, and Rachel & team were super helpful, accommodating and reassuring. Very easy to work with and constant communication along the way. My kitty arrived safe and sound! Price was very reasonable as well - comparable or even less than other companies that were offering less service.

The entire process was easy and…

The entire process was easy and seamless. Bill was so attentive and kept communication the entire trip, even delivering my puppy ahead of schedule.

Amazing Pet transport

Amber and Rachel were incredible. Multiple updates and photos daily and a very very happy dog. Highly recommend. 3rd timing using them and will use again.

Careful and conscientious

Monica was so careful and conscientious with our elderly dog. She followed all our instructions for her medicines and preferences, and maintained very good communication with us during the actual trip. She even shared her location with us so we could track them during the drive. I would easily recommend her and Door to Door.

I highly recommend Door to Door…

I highly recommend Door to Door Delivery. They are honest, responsive, timely and most importantly take excellent care of your pet. Our driver Bill sent photos at each stop. And was obviously a "dog person".

Door to door is the best hands down

Door to door is the best. Helpful detailed and very communicative. Best aspect they match you with the right driver. I got Dawn she was so amazing. She made my 4 cats trip as easy as possible. She went above and beyond to ensure they were comfortable. Sent me updates and photos and best of all beat the delivery time. So highly recommend don’t waste your time any where else.