Door to Door Pet Delivery (doortodoorpetdelivery.com) has a 4.8 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 50% of negative reviews; 43 of them were added in the last 12 months. Last updated 2026-08-10.
We were always kept in the loop on our dog's mood and she arrived even earlier than we expected! I'd definitely recommend them to anyone!
Thank you so much Gretchen. We appreciate you trusting us. 😊
We have used Door to Door Pet Delivery numerous times and can’t say enough about how well cared for our pups are and how much we value and trust this service!
Thank you so much Danell. We appreciate you. It’s always our pleasure doing your transports. 🥰
Door to Door Pet Delivery is awesome. They are very professional, courteous and care very much about the pets they are delivering. The driver kept in contact by text to let me know how my pets was doing. I would use them again and highly recommend if you are looking for a company to transport your pets that you can trust, Door to Door Pet Delivery is the company to reach out to. If there was a higher rating than a 5, I would have given it to them. KMcCants
Thank you Kimberly. It was our pleasure helping with your transport. 🥰
Wonderful communication throughout the transition— clear and easy process.
Awesome. Thank you Mary. 😊
From the time they picked up my dog Hank in Texas to the time they delivered him safely to Colorado, I had great communication with Tommy the transporter. He was so kind and took such good care of Hank during transport. I received pictures all along the way and could follow their trip on GPS. If I ever need a pet transported again, I will contact them for sure! Great job!
Thank you so much Kelli. Tommy enjoyed transporting Hank for you.
Amazin lady the driver, very professional, got to arrive on time, very sweet lady, with my dog and me.
Thank you so much Ana. We appreciate you. 😊
Great communication and follow up was excellent. I needed a deceased friends dog moved to a DFW rescue facility asap. My puppy (38 pounds) didn’t understand he couldn’t jump on little dog’s back. The older dog (11 pounds) was starting to nip when he was jumped on. They found a driver for transport within 48 hours. I appreciated her service!
Thank you so much Jera. We were happy to help. 🥰
We booked door to door pet delivery after making sure they have drivers on July 24th. Once we paid we never heard from them. After sending 10 texts, 20 voicemails they responded and made fake promises that the driver will come in 5 hours. 5 hours turned 12 hours. No show. We paid and they made us drive to Charlotte and made us wait fo 12 hours with false promises. The transport never happened, dog never reached his forever home. We returned back to foster home with the dog. The dog has been waiting for a forever home for 3 years now. Because of them he didnt make it.
You received a FULL refund and an apology for the delay. My driver dropped his phone and it broke and was unable to reach out and contact us and/or get the directions off his phone. I issued a FULL refund. We have over 2000 successful transports. I apologize that this one was not successful. If we were fake, you would not have received a FULL refund, even though YOU cancelled.
Excellent communication from the quote to drop off. Our little guy got to us purrfectly!
Thank you Deborah. We appreciate you. 🥰
Rachel was very responsive as a coordinator and manager. Kenny the driver was excellent in transporting our 60 pound dog from Seattle to Chicago. I would definitely use these folks again.
Thank you so much Walter. Muffin was the perfect passenger. 🥰
It was a great experience. The services was amazing and would use them again. Rachel and Rachel were great.
Thank you Brian. What an awesome experience transporting your sweet pup, PJ from Montana to Texas.
I'm so thankful for Thomas, he brought my puppy to me safe and happy, he sent me texts at stops as he was traveling to let me know his progress, and he sent me very wonderful pictures of my puppy, i could see that everything was going very well and he was doing so great ❤️ Thomas arrived on time and was so kind, he brought my puppies paperwork in and the small baggie of food the breeder sent with him. He was very kind and thoughtful, I am so thankful and grateful for Thomas and for my puppy to be brought to me so safely ❤️
Thank you Chelsea. We appreciate you using our services to transport your puppy.
My initial contact was with MJ, she was great! She called me in a timely manner, answered all of our questions since we had never used a pet courier company before. She walked us through all the steps and got us connected with a driver pretty quickly even though our pick up date was a week out. Melissa was our driver, she was awesome!!!! She informed me when she got to the pickup destination, she even shot me a picture of our puppy to let me know she had her and their journey was starting. She was bringing our puppy from Louisiana to North Carolina. Melissa would text me updates along the way with how the puppy was doing, her eating habits and sending pictures when they made potty stops! My kids really enjoyed the updates and the pictures as well. Melissa text me the morning of delivery with an ETA, then she text me when she was 30min out. Melissa was super nice and friendly, stayed for a bit and talked to us about the trip and how the puppy did. Just before Melissa got here, I received the last invoice, paying throughout was super easy and convenient as well. This whole process was easy! The excitement was the hardest part! I would definitely use your company again. We will be getting a second puppy shortly and I know exactly who to call if travel is involved :)
Thank you so much Casey. We appreciate you. 😊
Caring drivers for transport of our puppy. Very communicative throughout the drive. Took great care of our puppy during her travels, including having to clean her up after she stepped in her own poop in her crate.
Thank you so much Rebecca. Yes, our drivers do clean up if a puppy goes to the bathroom. Since we have a “no paws on the ground” policy. Thank you again. 😊
While the owner was communicative and supportive, I ran into difficulties with the assigned drivers which resulted in my decision to terminate the contract before our family pet was picked up. The assigned drivers were late with the initial pick up time and never shared that they would be in advance. The couple was non-responsive in the group chat that was established for updates. After a new pick up time was agreed by the couple, they were late once again and this time did not communicate as to their whereabouts. Essentially they bailed on the entire effort leaving me in a lurch. Fortunately the owner was very understanding and tried to accommodate with a new arrangement but the pivot did not meet my standards and I had to cancel. The owner was very apologetic abc reimbursed my full deposit.
Rachael and Jayna were wonderful. They sent pictures and videos of our pet family member . I would definitely recommend them to friends and family 😊
Oh Thank you so much Mari. It was our pleasure working with you. Please let us know if we can help you in the future. 🥰
Our last-minute trip was skillfully coordinated and expertly done! Dawn K, the driver, was cheerful and accommodating, graciously accommodating last-minute challenges we presented. She took great care of our cat, keeping her safe and happy all the way cross-country. Plenty of pictures and updates all along the way. We really appreciated the way Dawn went above and beyond!
Thank you so much Martha. We appreciate your business and kind words.
Incredibly easy to work with. Don’t have to worry about a thing, because you know your pet is in caring hands! Would definitely use again and highly recommend!
Thank you so much. 😊 We appreciate you using our service.
Rachel and Monica were amazing. They made a very challenging situation so much easier and took the fear out of sending a very precious dog on a trip with a stranger. Thank you so much Rachel and Monica - if the need ever arises again you would be my only go to pet transport team!!!! :)
Thank you so much Connie. It was our pleasure to help your family during this tough time. Please let us know if we can help in the future.
Dawn Kehler was terrific. We will definitely use Door to Door again!
Thank you Lee. We always enjoy transporting Marge and Bertha. They are awesome. 🥰🥰🥰
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