Door to Door Pet Delivery (doortodoorpetdelivery.com) has a 4.8 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 50% of negative reviews; 43 of them were added in the last 12 months. Last updated 2026-08-10.
Rachal was so wonderful to work with. Liz was the Angel who flew all day and night to get our sweet Smokey to us from Sacranento CA to Charlotte NC Gave us regular updates and went to amazing steps to see to it that he was shown love and care. If I needed this service again I would use them again feeling our pets are their prime focus giving them excellant care door to door
Amazing service Rachel has great communication skills The transport driver Erin is simply amazing ane so kind she treated Marnie as her own pet
Thank you so much Sami. At Door To Door Pet Delivery we love all the pets that we that we transport, especially Marnie. Super sweet. 🥰😊
Wonderful family-owned and operated company. They really cared about our dogs!
Awww. Thank you. Yes, we do. Thank you for trusting us. 🥰
Careful, considerate transport ... very flexible! Rachel was super helpful ... driver Thomas was very informative. Highly recommend!
Excellent experience from start to finish. They picked up our puppy and provided outstanding communication throughout the entire trip. We received frequent updates, photos, and status reports, which gave us complete peace of mind. Their customer service was professional, friendly, and responsive, and our puppy arrived safely right at our front door. I highly recommend their service to anyone looking for reliable and caring pet transportation.
They were amazing! We had a very bad situations for my son’s pups. He is deployed and I needed to get his dogs on very short notice away from an abusive situation. Rachel immediately jumped on getting these 2 little dogs safe and Bill picked them up all the way down in El Paso and drove them to Cleveland! They arrived happy and healthy. Our family couldn’t thank them enough for everything!
Thank you, Nicole. Our team at Door To Door Pet Delivery is here to help anyway we can. Especially if a pet is in danger of being abused or neglected. We will do everything we can to act expeditiously. I’m glad they are safe and sound with you. 🥰🥰🥰
Door-to-Door Pet Delivery was an absolute blessing for our family. They were recommended by our vet here in Arkansas, and that gave us immediate peace of mind as we were gathering quotes to transport my aunt’s three cats from California. They stepped in with a solution right away, arranged pickup quickly, and had the cats safely to Arkansas within just a couple of days. The daily photo updates from the driver were such a gift — we were able to show them to my aunt so she knew her little family was safe, healthy, and well cared for the entire trip. We’re so grateful for their professionalism, kindness, and the way they treated the cats like their own.
Emergency transport and Thomas delivered!!!
I Felt comfortable from pick up to drop off. Always providing updates and pups love Rachel. Highly recommend!
Incredible service. Super communicative, lovely team, would use again!
Thank you so much Annie. I hope you enjoy your two sweeties. Tommy loved getting to know Leo and Lulu.
Our cat was picked up for a direct drive to our home as the sole pet. Drive should have taken 6 1/2 to 7 hours. Should have arrived at 3:45 Driver delayed for about 5 hours one hour away from pick up with no communication regarding cause of delay. Cat delivered at 10:40 pm. This caused a lot of stress. Supervisor told me she had an oil change and had to get gas?! We were worried cat was being taken. When she arrived she apologized but both the breeder and I were very unhappy and stressed out. Supervisor Rachel said we promised same day delivery and you got that. 13 hour trip should have been half that. Only good thing was she was okay and finally safe and home.
You had booked a different company and they referred the job out to us. We were not told the drop off was as soon as possible. We were only told same day drop off. We did share GPS throughout the entire trip, so you had the location of your cat the entire trip. At Door To Door Pet Delivery we view safety of the pet over speed the priority. At pickup, the breeder asked the transporter if she was going to steal the cat (very odd and she put those thoughts into your mind). We have done over 2000 transports and pride ourselves with creating a safe and caring environment for your pet. We take our time and stop often to make sure your cat was doing well. She arrived clean, safe, and healthy. She was not stressed and her wellbeing was number one. Driving in traffic from Southern California to Northern California, the timing can not be determined depending upon traffic. We appreciate the review.
Thank you so much Jazmyn. We enjoyed doing your transport. 😊
Once again, they came through clutch! My dogs got right back in the car once they jumped out ready for more!
It is always our pleasure Jared. Your three German shepherds are so sweet. 😊
Rachel is very efficient, timely and genuinely cares for the dogs. The tracking app and the many photos she sends along the way, show that she cares about the owners too.
The transporter Richard was great with our new puppy. Sending pictures and messages.
Thank you so much Shelley.
Delivery was seamless. Even though I called last minute and weather was not ideal, my pup was delivered timely. Also provided pictures and progress along the way from Missouri to Texas.
Thank you Mary. We appreciate being able to do your transport. Enjoy your new puppy. 🐶 😊
When we can’t run a delivery of one of our pious ourselves the only other people we trust is Door to Door Pet Delivery
Thank you so much Catherine. We love transporting your adorable pug puppies. 🥰
Communication the whole way. Very kind to my sweet cat. So thankful for them. They were able to pick up my pet quickly and headed my way across half of the United States. I would definitely recommend them!
Great service and amazing communication. I cannot recommend this team and Dawn enough !
61 reviews matching