We’re on a mission to elevate sleep into a true wellness experience. We create premium sleep products that blend stunning design with unmatched comfort, transforming your rest into an essential part of your well-being.
Written by the business, not verified by us.
Is Dore & Rose legit?
Dore & Rose (doreandrose.com) has a 4.6 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 89% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-12.
Bedtime feels a little more put together now. It sounds silly but having a nice pillowcase and comfortable sleepwear makes my night routine feel calmer.
Reply from Dore & Rose2026-08-03
It doesn't sound silly at all, Elin! We completely understand how those little upgrades, like a lovely pillowcase and comfortable sleepwear, can truly transform a night routine into something much calmer and more put together. We're so glad to hear our products are making such a positive difference for you.
This was one of those purchases I thought would just be pretty but it’s actually useful. The pillowcase feels smooth, the mask blocks light well and the sleep routine feels nicer. I didn’t expect to notice the difference so quickly. Glad I tried it.
Reply from Dore & Rose2026-08-03
We're so happy to hear that your purchase has been both beautiful and useful! It's wonderful that you've noticed such a quick difference with the smooth pillowcase, effective sleep mask, and an overall nicer sleep routine. We're delighted you tried it, Noemie!
I absolutely love Dore & Rose! The quality exceeded my expectations. The fabric feels incredibly soft, luxurious, and breathable, making it very comfortable to wear. Every detail, from the stitching to the fit, feels thoughtfully designed and well made.
So happy with my purchase!
Reply from Dore & Rose2026-08-03
Hi Maryana, we're absolutely thrilled to hear how much you love your purchase! It's wonderful to know that the fabric feels incredibly soft, luxurious, and breathable, making it so comfortable to wear. We put a lot of care into every detail, from stitching to fit, so your feedback means a lot. Thank you for sharing your positive experience!
The eye mask doesn’t leave marks around my eyes which was my biggest concern. It feels soft right away and doesn’t need breaking in.
Reply from Dore & Rose2026-08-03
We're so happy to hear that our eye mask feels soft right away and doesn't leave any marks around your eyes! That's exactly the comfortable experience we aim for. Thank you for sharing, Bree!
Great after service from Phoebe in customer care looked after us very well. My wife also says these are the best and most comfortable PJs she has ever owned.
Reply from Dore & Rose2026-08-03
Hi Dave, we're so happy to hear that our team provided such great after-service and that your wife is enjoying the pajamas! It's wonderful to know they are the best and most comfortable she has ever owned. Thank you for sharing your positive feedback!
Thank you for your kind words, Lucy! We are so happy to hear that you had an excellent experience with both our product and service. We truly appreciate your support.
The pajamas didn’t shrink after washing which was a relief. They still sit nicely and feel just as soft as before. I also like that the seams don’t bother me when I’m lying down. That’s usually what ruins sleepwear for me.
Reply from Dore & Rose2026-08-01
It's wonderful to hear that your pajamas are holding up so well after washing and that the softness and fit remain! We're especially happy that the seams aren't causing any discomfort, as we know how important that is for a good night's sleep. Thank you, Reese!
Hi Greg, we're truly sorry to hear about the delay in delivery, and we appreciate your patience. We're absolutely thrilled to know that you love the mask so much!
The first thing I noticed was how soft the pillowcase felt against my face. It has a nice cool touch especially when I’m getting into bed after a long day. After a few nights, I started waking up with fewer sleep lines. My hair also feels a bit calmer in the morning.
Reply from Dore & Rose2026-08-01
We're so happy to hear how much you're enjoying the soft, cool touch of your new pillowcase! It's wonderful that you're waking up with fewer sleep lines and that your hair feels calmer in the morning. Thank you, Matt!
I have just opened my parcel to find an empty box ! There is no sleep mask inside the box ! The box was packaged up empty ! I am now out £55 and received nothing ! A empty box ! I contacted customer care to be told there is nothing they can do because it is past 14 days ! I have been on holiday therefore couldn’t open the parcel ! Scammers do not use !
Reply from Dore & Rose2026-08-01
Hi orlaiths1, we're really sorry to hear you opened your parcel to find it empty. That's such a frustrating experience, especially after being away and not able to open it right away.
We'd love to look into this for you properly. Could you send your order details to [email protected] so we can take a closer look and help sort this out?
Warmly,
Annie
The pillowcase and sleep mask together made my bedtime routine feel more peaceful. The pillowcase feels cool and soft and the mask keeps the room dark enough for deeper sleep. I wake up feeling a bit more rested now. Small things but they add up.
Reply from Dore & Rose2026-08-01
Hi Sofia, we're so happy to hear that the pillowcase and sleep mask have brought more peace to your bedtime routine! It's wonderful that you find the pillowcase cool and soft, and that the mask helps you achieve deeper sleep. We're delighted that you're waking up feeling more rested.
Very happy with the service Carmi provided! Professional, fast replies and excellent help.
Reply from Dore & Rose2026-08-01
We are so happy to hear you had such a positive experience, Marc! It's wonderful to know that Carmi provided professional, fast, and excellent assistance. We truly appreciate you sharing your kind words.
Damaged masks - customer support offered 10% refund
I was very disappointed with my experience with Dore & Rose.
I purchased two sleep masks as gifts, expecting the premium quality and presentation the brand advertises. Unfortunately, the boxes arrived damaged, and the inner packaging was also creased, making them unsuitable to give as gifts.
I contacted customer service with photos and explained that the packaging was an important part of the product, particularly as these were purchased specifically as gifts. Although the team responded politely, they repeatedly relied on their policy that packaging damage is not covered. After several emails, their final offer was only a 10% refund (around £6), which barely covers the delivery fee.
What disappointed me most wasn’t just the damaged packaging, but the lack of a resolution that reflected the premium price and branding of the product. I tried to reach a reasonable compromise, but unfortunately we were unable to agree on a fair outcome.
Based on my experience, I would think twice before ordering from Dore & Rose if presentation is important, particularly if you’re buying their products as gifts.
Reply from Dore & Rose2026-08-03
Hi Victor, we're really sorry to hear the boxes arrived damaged, especially since these were meant as gifts, and that the resolution offered didn't feel fair for what you experienced.
We've reached out to you directly to look into this further and see how we can make it right. Hope to hear from you soon!
Everything is great but having more sizes of pillow cases available would make it perfect
Reply from Dore & Rose2026-08-01
Thank you for your wonderful review, SB! We're so happy to hear you're enjoying our products. We truly appreciate your feedback regarding pillowcase sizes and will definitely take it into consideration for future improvements.
I am very happy to give your wonderfull sleeping masks away as a present.
My whole family has one now!
The delivery after placing my order took a long time.
As Phoebe from your team kindly explained to me this is because of customs because we live in another country!
Phoebe took the time to help me find out where my package was which was great!
Reply from Dore & Rose2026-08-01
We're so happy to hear that our sleeping masks are bringing joy to your entire family, Jong! We understand that waiting for a delivery can be frustrating, especially with international customs. It's wonderful to know that Phoebe was able to assist you in tracking your package and provide clarity. We truly appreciate you sharing your positive experience with us.
The silk pillowcase has helped with the little knots I used to get near the ends of my hair. I don’t wake up with my hair stuck in every direction anymore. It also feels gentle on my skin which is a bonus. I didn’t expect to notice the difference this much.
Reply from Dore & Rose2026-08-01
Hi Mabel, we're so happy to hear that our silk pillowcase has made such a wonderful difference for your hair, helping with those little knots and keeping it smooth! It's fantastic that you're also enjoying how gentle it feels on your skin. We're delighted it exceeded your expectations!
This. Is. Everything!!! I bought the pillowcases for myself and my teen daughter (seriously helping with her acne). Bought the cooling comforter for each of us (yay, no night sweats), bought the eye mask for the two of us and my sister - sleep never felt so good! I highly recommend this brand!
Reply from Dore & Rose2026-08-01
This is absolutely wonderful to hear, SBlake! We're so thrilled that our products have made such a significant difference for you and your daughter, from helping with acne to ensuring comfortable, sweat-free sleep. Knowing that sleep has never felt so good truly makes our day! Thank you for your high recommendation.
Two weeks ago I bought a PJ set for the first time and since I got it I’ve been using it, it feels so soft ,comfortable and looks so cute.
Definitely I’ll buy another!
Reply from Dore & Rose2026-08-02
We're so happy to hear how much you're loving your new PJ set, Alessandra! Knowing it feels soft, comfortable, and looks cute truly makes our day. We can't wait for you to find another favorite!
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