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Written by the business, not verified by us.Dore & Rose (doreandrose.com) has a 4.6 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 89% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-12.
My bonnet stays on better than I expected. I move a lot in my sleep, so I thought it would probably slide off. It feels secure but not tight around my edges. My hair still needs a little fixing in the morning but it’s much less tangled.
We're so happy to hear that our bonnet stays secure and comfortable, even with a lot of movement during sleep! It's wonderful that your hair is much less tangled in the morning. Thank you, Mila!
Here for an update because I’ve had my sets for 3 months and the quality is literally so good and I now only wear these. When I first ordered, some reviews complained about the lack of customer service. I had an issue with one of my tops because there was a slight defect and the response time/solution was great. Louela was super kind and helpful and It’s nice purchasing from a company you can trust
Hi Claire, we are so thrilled to hear how much you're loving your sets and that they've become your go-to! It's wonderful to know that our quality has met your expectations. We're also delighted that we could resolve the issue with your top quickly and efficiently. Your trust in us means a lot!
The sleep mask is now the first thing I reach for when I’m trying to sleep early. It blocks light well and feels soft enough to wear for hours.
We're so happy to hear that our sleep mask is the first thing you reach for when you're trying to sleep early! It's wonderful to know that it blocks light well and feels soft enough for hours of comfortable wear. Thank you for sharing your positive experience, Romy!
I’m frustrated that despite an email stated I would receive free shipping it did not apply to my order. I therefore removed one of the items
Hi Janet, we are truly sorry to hear about the trouble you experienced with the free shipping offer. We understand how frustrating it is when a promotion doesn't apply as expected. We are looking into why this occurred.
Thank you so much for the kind words, Gergana! We're really glad you're happy with the quality.
Ordered basic sleeping set, the size was to small so I requested exchange for bigger size - this took 3 mails, additional pictures and alot of explanations. After the long return procress, I got a discount code and still needed to pay 13€ additional euro's for the deliverycosts. Horrible experience
Hi Thibaut, we're really sorry to hear the exchange process took so many emails and photos, and that you still ended up paying extra for delivery costs on top of it all. That's not the experience we want you to have. We've reached out to you directly to look into this further and see how we can make it right. Hope to hear from you soon!
Ok so i have never been a fan of sleep masks - until my creases from side sleeping were giving me some serious assymeteric eyes - so i relented and bought two of the masks. Firstly they are so comfortable feels so nice against my eyes and skin and i love the fact the band goes all around my head and protects my hair - feels so light and protective. It does also block all the light out. It feels lovely and roomy also so i dont get claustrophobic when wearing it - and I have been having the most wonderful sleeps. The best thing is that i dont have to worry about the side sleeping eye anymore and what seemed to be a permanent crease/fold on the side of my upper eyelid has now gone - i no longer wake up worried about the long term effects of my sleep position is having on my face. Highly recommend and i have now started buying them as gifts for other people especially as the packaging makes it feel like it is gift wrapped and very luxurious. I bought the travel pouch and also the washing bag which havent used yet also. In fact - i would say i'm now addicted to Dose and Rose. Just bought a night wear set from them which i am yet to try.
Hi Louise, we are so incredibly happy to hear about your wonderful experience with our sleep masks! It's truly rewarding to know that our product has made such a positive difference in your sleep quality and helped address your concerns about side sleeping creases. We designed our masks with comfort and effectiveness in mind, and we are delighted that you appreciate the soft feel, the light-blocking capabilities, and the roomy design. Your kind words about the packaging and your enthusiasm for gifting our products mean a lot to us. We are thrilled to welcome you to the Dose and Rose family and hope you enjoy your new nightwear set just as much!
The pajama fabric feels soft but not delicate in a scary way. I feel like I can actually wear and wash it without worrying too much.
We're so happy to hear you're enjoying the pajamas, Sophie! We specifically design them to be soft and luxurious, but also durable enough for everyday wear and washing. It's wonderful to know that balance is hitting the mark for you.
The bonnet surprised me the most. It actually stayed on overnight and my hair looked much calmer in the morning.
We are so happy to hear that the bonnet surprised you in the best way! Waking up to calmer hair and having it stay on all night is exactly what we hoped it would do. Thank you, Mila!
Very nice, soft, high quality products - love my new PJ set! Easy and user friendly website
We are absolutely thrilled to hear how much you love your new PJ set and that you find our products to be very nice, soft, and of high quality! It's also wonderful to know that our website was easy and user-friendly for you. Thank you for sharing your fantastic feedback, Ann!
Great experience! Both customer service and delivery have been pristine. Super nice designs and great fabric!
We're so thrilled to hear you had such a great experience with us! It's wonderful to know that our customer service and delivery were pristine, and that you love our designs and fabric. Thank you for sharing your positive feedback, Alessandro!
Great experience: quick delivery and amazing products. I have been sleeping like a baby since using the Aura sleep mask!
We're absolutely delighted to hear about your great experience with us, Emma! Knowing that our quick delivery and amazing products, especially the Aura sleep mask, have you sleeping like a baby truly makes our day. Thank you for sharing your wonderful feedback!
Thank you so much for your wonderful feedback, Grainne! We are thrilled to hear that you experienced great service and are happy with the quality of our product. We truly appreciate your support.
They market their products as being made of silk, which isn’t true. It’s made of nylon, yes, nylon. It may feel nice against the skin, but it’s wrong to market it as silk and you get 90% nylon.
Hi Milliem, thank you for sharing this feedback, and we understand the concern around the material description. We'd love to look into this further with you. Could you send your order details to [email protected] so we can take a closer look and clarify the product materials for you? Warmly, Annie
Best eye mask I’ve ever had (and I’ve tried many!). It’s so light around the ears and back of the head that you barely notice you’re wearing it. Very happy that I found decided to purchase it.
We're absolutely thrilled to hear that our eye mask is the best you've ever had! It's wonderful to know that its lightness provides such comfort. Thank you for sharing your happiness with us, Samantha!
I placed a duplicate order in error and tried to cancel. There was no easy way on the website to cancel. I am now worried I will get charged 2x for a product I don't want.
Hi Kristy, thank you for sharing this, and we completely understand the worry about being charged twice for a duplicate order you didn't mean to place. We've reached out to you directly to look into this and help get it sorted out. Hope to hear from you soon!
There was an issue with my tracking code but they promptly resolved the issue, located my package and gave me a new tracking code for it. The products were also amazing. I plan on purchasing more items from the brand.
We're so happy to hear that our team was able to quickly resolve the tracking issue and locate your package! It's wonderful to know you're enjoying the products and plan to purchase more. Thanks, Robbie!
I wake up with less frizz since using the bonnet. My hair still needs a little fixing, of course but it’s much easier than before.
We are so happy to hear that our bonnet is helping you wake up with less frizz and making your morning routine a little easier! It's wonderful to know it's making a positive difference for you. Thank you, Marlene!
My hair used to wake up looking like I slept in a storm. The bonnet has made mornings much easier. I still brush and style my hair but it takes less time now. It also feels comfortable enough to wear the whole night.
It's wonderful to hear that your mornings are much easier now and that your hair styling takes less time! We're so glad the bonnet is comfortable enough for a full night's sleep. Thanks, Rhian!
First, Louela was very helpful and responsive. Excellent customer service. She was incredibly professional, kind, warm, and cared. Five stars and a round of applause for her. I placed a large order but asked for the shipment to be delayed slightly. I was headed out of the country for several weeks and was worried it would arrive when I was gone. Overwhelmingly the negative reviews for the company all revolve around shipping so I was very worried. But Louela confirmed that they could delay the shipment. About three days before the end of my trip, I asked for the shipment to be processed. I was told it would be sent in 4-7 days and I would receive an update. At this time, I noticed that my shipping address was incorrect. I was able to correct it on my end, but the whole 7 days went by with no update on the shipment being shipped or a tracking number, just that it was being processed. On day 9 I received an email that it was ready for pick-up. So I never received a tracking number, just that it was ready. Product Quality I have to say, the Aeris cooling fabric is amazing. It definitely exceeds my expectations and it wonderful. In Europe where AC is rare, it has helped me sleep better. I've used the product about a week, and I would and have recommended it. The material is just as advertised, cool to the touch, and makes you want to snuggle right into it. The 23 Momme Mulberry Silk was not as nice as I was expecting. I have another silk bonnet and it's fabric is more soft and comfortable. The drawstrings on the back of the Dore & Rose bonnet are much more user friendly and make the bonnet easy to adjust. The 23 Momme Mulberry Silk mask is nice, but I would recommend one big product improvement, adjust the eyespace. Allow for eyes to be open while wearing the mask. Because now, it squeezes everything in tight and doesn't completely black out the light. So this was a bit of a disappointment for me. All in all, impressed with the cooling bedding. Will keep an eye open for future products but definitely notice there are a lot of sales.
Hi Rose, we're so pleased to hear about your positive experience with our team member, and we truly appreciate you highlighting their excellent customer service. It is wonderful to know that our Aeris cooling fabric has exceeded your expectations and improved your sleep, especially in warmer climates. We are also grateful for your honest feedback regarding the 23 Momme Mulberry Silk bonnet and mask. We understand your desire for a softer silk and a more accommodating eye space in the mask, and we will certainly take your suggestions into consideration for future product enhancements. Your insights are invaluable as we continuously strive to improve our offerings.
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