Drake Software

Thanks for taking the time to share your feedback with us, John. We understand your concerns about the new pricing structure and package changes, and we appreciate you being candid about how it’s impacting your experience. It means a lot to hear that you still love the software and support team. We know how important it is for pricing and features to align with the way you work, and feedback like yours helps us better understand what matters most to our customers. If you’d like to share more about the features or package changes that aren’t working for you, our team would be glad to listen. You can reach Drake Sales at (800) 890-9500 or contact Support at (828) 524-8020. Thanks again for being a longtime part of the Drake community.

Thank you for sharing your feedback, Wayne. We're honored that you've trusted Drake since 2009. It's especially meaningful to hear that both the software and our personal phone support have stood out for you over the years. When you need help, being able to reach a knowledgeable person and get the assistance you need can make all the difference. Thank you for your continued loyalty and for taking the time to share your experience with us.

Thanks for sharing your feedback with us, KM. We understand how repeated promotions or marketing messages can feel frustrating, and we appreciate you being honest about your experience. We’re always working to balance keeping customers informed with making sure the experience stays focused and useful. Feedback like yours helps us better understand where we can improve. If there’s anything specific you’d like to share about your experience, our team would be glad to hear from you. Thank you again for taking the time to leave a review.

Thank you for sharing your feedback, Socorro. We're delighted to hear that your tax season was successful and that you received fast help when you needed it. Quick, reliable support can make a real difference during busy times, and we're glad that contributed to a positive experience for you. Thank you for your kind words and for taking the time to share your experience with us.

Thank you for your review, Stephen. We're honored that you've trusted Drake for so many years. It's especially rewarding to hear that our team has been able to help you work through challenging tax situations when they've come up. Having dependable support during those tough moments can make all the difference. Thank you for your recommendation, your kind words, and your continued trust in Drake. We truly appreciate you being part of the Drake community.

Thank you for sharing your feedback, F Marie. We're grateful that you've been with Drake for more than 15 years. It's wonderful to hear that you've consistently had a positive experience and that our customer support team has been there when you needed assistance. We're also glad that you find the program user-friendly. Having reliable support and software that's easy to work with can make a real difference throughout the tax season. Thank you for your continued trust and for taking the time to share your experience with us.

Thank you for your review, Thomas. We're grateful for your loyalty over the past 30 years. Knowing that you've found Drake to be user-friendly throughout that time means a great deal, and we're glad the software has continued to support your work year after year. Thank you for being part of the Drake community and for taking the time to share your experience with us.

Thank you for your review, Jose. We truly appreciate your kind words. Knowing that you value the relationship and experience you've had with Drake means a great deal to us. Thank you for taking the time to share your feedback and for being part of the Drake community.

Thank you for taking the time to share your feedback, Julie. We appreciate your continued trust in Drake. We're glad to hear that you find the software easy to learn and use, and we understand your concerns about the cost, especially for a smaller tax office where every expense matters. Thank you for sharing your perspective and for choosing to renew with us. Your feedback is valuable, and we appreciate you being part of the Drake community.

Thank you for your review, Grover. We're delighted to hear that you value the ease of use and accuracy of the software. Having a solution that is both intuitive and dependable can make a meaningful difference throughout the tax preparation process, and we're glad it has been part of your experience. Thank you for taking the time to share your feedback with us.

Thank you for sharing your feedback, Matthew. We're grateful to have been part of your practice for the past 8 years. It's wonderful to hear that you've found the software excellent and that our Support team has consistently provided the exceptional assistance you need. Thank you for your continued trust and for taking the time to share your experience with us.

Thanks for sharing your experience with us, J McDonough. We understand how frustrating it is to see changes in customer support, workflow, and pricing all at once, especially after relying on Drake for years. We also appreciate you pointing out the impact the learning curve and overall value have on your decision-making process. Your feedback about the 2025 interface changes and the 2026 pricing increase is important, and we take concerns like these seriously as we continue working to improve both the product experience and the support we provide. If you’d like to discuss your concerns further, our team would be glad to help at (800) 890-9500 or [email protected].

Thank you for sharing your feedback, David. We're glad to hear that you've had a positive experience with personal, partnership, and S corporation returns, and that our training resources and Support team have been helpful. We know how important responsive support is, especially during busy tax seasons. We also appreciate your thoughtful comments regarding Form 990 returns. Your feedback about the need for more training videos, FAQs, and documentation highlights an area where additional resources could make a meaningful difference, particularly for newer Drake users. We also value your perspective on helping users better discover and understand the capabilities available within the software. Thank you for taking the time to share your experience and suggestions. Feedback like yours helps us continue improving the resources and tools available to tax professionals.

Thanks for sharing your honest feedback with us, Jonathan Sharr. We understand how disappointing it can feel when the experience becomes less personal and familiar, especially after years of working with software and support you’ve trusted. We also appreciate you calling out the workflow changes and increased friction you’ve experienced over time. Feedback like this is valuable because stability, usability, and knowledgeable support remain important to the professionals who rely on Drake every day. While we’re glad the software is still working well overall for your practice, we recognize the concerns you’ve raised about support interactions, product direction, and policy changes. If you’d like to speak with our team directly, we’d be happy to connect at [email protected] or (828) 524-8020.

Thank you for your review, Mike. We're glad to hear that you've had a great service experience. Having dependable support and a positive experience when you need assistance is important, and we're pleased that it has made a difference for you. Thank you for taking the time to share your feedback with us.

Thank you for your review, Jose. We're so pleased to hear that you've found our team kind and professional. Having a supportive and knowledgeable team available when you need assistance is important, and we're glad that has been part of your experience. Thank you for your kind words and for taking the time to share your feedback with us.

Thank you for taking the time to share your feedback, Merle. We're glad to hear that you find it easy to access your account and purchase software when needed. It's also wonderful to know that the software has the features you're looking for and that our Support team was able to help with more complex areas like Forms 1116 and 8606. Having reliable support for challenging tax situations can make a real difference, and we're pleased that it has been a positive part of your experience. Thank you for your kind words and for sharing your experience with us.

Thanks for taking the time to share your experience with us, Neva. We truly value the trust you’ve placed in Drake over the past 30+ years, and we understand how important dependable service is during a demanding tax season. We’re sorry to hear this year brought more frustration than it should have, especially with needing to call multiple times to resolve a single issue. While this season included significant tax law changes and updates, we know that doesn’t make the experience any less challenging when you’re trying to get answers quickly and efficiently. Your feedback is important, and we appreciate you being candid about where we fell short. If there are any unresolved concerns, our Support team would be glad to assist further at (828) 524-8020 or [email protected]. We sincerely hope your experience improves moving forward, and we appreciate your continued loyalty to Drake.

Thank you for sharing your feedback, Sally. We're honored that you've trusted Drake since 2012. It's especially rewarding to hear that when you need assistance, our Support team is able to answer quickly and help you get back to work. Having dependable support when it matters most can make all the difference. Thank you for your continued loyalty and for taking the time to share your experience with us.

Thanks for taking the time to share your experience, Avi. We understand how frustrating it can be when support interactions feel less helpful than expected, especially when you’ve relied on us for both dependable service and affordability over the years. We also appreciate you recognizing the improvements in the software and your feeling that we care about our customers. Your feedback about support quality and pricing is important, and we’re sharing it with our team. If there are specific concerns or recent experiences you’d like us to look into further, please reach out to our support team at (828) 524-8020 or [email protected] so we can better assist you.