Dresslily offers a wide range of fashion products including matching couple outfits, women's dresses, tankinis, and men's shirts. The brand emphasizes a diverse product mix catering to vacation, beach, bohemian, casual, and themed outfits, often featuring floral, tropical, and ethnic prints. Dresslily provides a platform where customers can earn D-points through check-ins and enjoy various promotions and discounts; subscription is free. The website highlights a user-friendly shopping experience with secure checkout and fraud detection, supported by cookie policies to enhance user experience. https://www.dresslily.com/
Written by the business, not verified by us.
Is dresslily legit?
dresslily (dresslily.com) has a 3.1 out of 5 rating on OK.one, based on 885 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 95% of negative reviews; 16 of them were added in the last 12 months. Last updated 2026-10-24.
Fraud! Scammers. Ordered 4/20. They claimed they shipped it 4/22. Now, on 6/3, FedEx still shows that it's only in the "Label Created" stage. They have never given the package to FedEx. They continue to lie and say it's "in transit" and delayed because of Covid or lost because of FedEx. Both are lies. They've never shipped the package. They refuse a refund and have not responded to the Credit Card dispute either. Do not order from this company. They are liars and scammers.
Reply from dresslily2020-06-04
Dear Customer,
We are sorry to hear that you haven't received your order yet.
We at dresslily offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: https://www.dresslily.com/m-article-id-39.htm.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: https://www.dresslily.com/m-article-id-36.htm
Please check your account and reply to the message we have sent to you regarding your particular case.
Best Regards
dresslily Customer Service
Awful quality, items nothing like what they look like on the pictures and they refused to refund.
Reply from dresslily2020-06-02
Dear Rachel ,
Thank you for notifying us of your complaint.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product，we can easily arrange an exchange or a refund for you.
Please kindly review our warranty policy here:https://www.dresslily.com/m-article-id-80.htm
Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index and write the subject as ""complaint from Trustpilot.com"".
Best Regards
dresslily Customer Service
Everyone is saying how they ordered their product in April and they never got it. I ordered mine in the middle of March. I ordered a swimsuit and it still has yet to arrive. I used my college money to buy this. If I do not get it by June 18th, I am getting a refund.
Reply from dresslily2020-06-02
Dear Morgan,
We are sorry to hear that you haven't received your order yet.
We at dresslily offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: https://www.dresslily.com/m-article-id-39.htm.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: https://www.dresslily.com/m-article-id-36.htm
Please check your account and reply to the message we have sent to you regarding your particular case.
Best Regards
dresslily Customer Service
Horrible company do not order from them!! That tracking net website isnt even in english cant read it. The tracking number they give you dont even work. Put in so many tickets and its always something about my name or my address. Nothing about actually helping me! I placed my order on April 21st and its now June 1st. I have asked for a refund and to cancel my order and they wont do it. I no longer want the package I just want to be refunded! It is a scam company!! They dont even have a clue to where the items are!
Reply from dresslily2020-06-02
Dear Brittany ,
Thank you for your review.
We apologize for this delivery issue.
There may be some delays between scanning events and the website' s updates. The tracking status will take a few days to be updated online by the shipper.
Your parcel has been shipped out and is on its way.You can track on https://www.1tracking.net/.
Please kindly log into dresslily account to view the tickets ( My tickets)we sent and reply to us.
Awaiting for your reply.
Best Regards
dresslily Customer Service
i order a dress in the begining of april i have sent emails a few times asking where my dress is the first one told me i should get it by may 12 i didnt so i emailed again same thing and this time it was after. there is no tracking for the number they gave me on anything. this was a gift for mothers day. WHERE IS MY DRESS. and dont give me some copy and paste bull crap
Reply from dresslily2020-06-01
Dear Amanda,
We are sorry to hear that you haven't received your order yet.
We at dresslily offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: https://www.dresslily.com/m-article-id-39.htm.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: https://www.dresslily.com/m-article-id-36.htm
Please check your account and reply to the message we have sent to you regarding your particular case.
Best Regards
dresslily Customer Service
My order never arrived. The tracking never worked. They just auto-repeat the bad tracking info at me whenever I reached out to them. They have done nothing to make this right.
Reply from dresslily2020-05-30
Dear Rose,
Thank you for your review.
We apologize for this delivery issue.
There may be some delays between scanning events and the website' s updates. The tracking status will take a few days to be updated online by the shipper.
Your parcel has been shipped out and is on its way.You can track on https://www.1tracking.net/.
Please kindly log into dresslily account to view the tickets ( My tickets)we sent and reply to us.
Awaiting for your reply.
Best Regards
dresslily Customer Service
Y'all really suck. I know I'm gonna get the cookie cut response like the other got. Blah. Blah. Blah. Shame on you. And your contact us service. Welcome to the New America
Reply from dresslily2020-05-30
Dear Customer,
We are sorry to hear that you haven't received your order yet.
We at dresslily offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: https://www.dresslily.com/m-article-id-39.htm.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: https://www.dresslily.com/m-article-id-36.htm
Please check your account and reply to the message we have sent to you regarding your particular case.
Best Regards
dresslily Customer Service
I was skeptical about ordering from Dresslily at first because of all the negative reviews I’d read about it. However, after purchasing 6 swimsuits, I had to come leave a review to offset some of the negativity and give a rave review! I LOVE THIS COMPANY!!!! My orders came the very next week after I ordered them, the customer service was quick and super helpful, and the plus size swimsuits are great quality and fit perfectly! This is the only shop I will be buying swimsuits from from now on! I literally have nothing negative to say, so I wanted to share the positive experience I had to reassure others!
This company is shocking, clothes are appalling quality and trying to return for refund is near impossible. Stay well clear
Reply from dresslily2020-05-28
Dear Customer,
We are sorry to hear that you are not satisfied with your order.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Please kindly review our warranty policy here: https://www.dresslily.com/m-article-id-80.htm
Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product，we can easily arrange an exchange or a refund for you.
Please kindly review our warranty policy here:https://www.dresslily.com/m-article-id-80.htm
Please kindly log into dresslily account to view the tickets ( My tickets)we sent and reply to us.
Awaiting for your reply.
Best Regards
dresslily Customer Service
I found this website/app back in November of 2019. I found them from a Facebook ad and they were advertising cute Christmas dresses. I was afraid that I wouldn’t be able to fit the clothing due to my luck in the past with online shopping for clothing. To my surprise the dresses fit perfectly and I could actually wear them! I then came back for swimsuits and ordered for sets. They all fit some are snug on my boobs but that’s okay. I am typically a size 18 in women’s US and I order 2X and 3X. I would say that they are true to size but I’m the swim suits to go up a size since all my swimsuits say 2X (14 US)
You steal from my son you steal from me, not smart.
Sincerely, John Molaison
Reply from dresslily2020-05-28
Dear John,
We are sorry to hear that you haven't received your order yet.
We at dresslily offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: https://www.dresslily.com/m-article-id-39.htm.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: https://www.dresslily.com/m-article-id-36.htm
Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index and write the subject as ""complaint from Trustpilot.com"".
Best Regards
dresslily Customer Service
Arrived 8 days after order, which is fine. However fitting is poor, the dress hangs off and I didn't check but the material is polyester. Do yourself a favour and don't waste your money.
The return policy is for store credit or another product only.
It is overpriced for the product quality.
Don't bother ordering.
Reply from dresslily2020-05-28
Dear Sam,
Thank you for notifying us of your complaint.
We kindly ask that customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product，we can easily arrange an exchange or a refund for you.
Please kindly review our warranty policy here:https://www.dresslily.com/m-article-id-80.htm
Please check your dresslily account (My Ticket) and reply to the message we have sent to you regarding your particular case.
Best Regards
dresslily Customer Service
Firstly they are not honest they say the stuff is coming from USA its not its coming from China or somewhere similar and its coming by the slowest possible method like carrier pigeon or something!
Also they aren't upfront about it but you will also get charged around 30-50% of your order value as customs tax. You dont find out about this until your order has arrived in the UK - so after you have paid and have been waiting for like 6 weeks!
After that the items themselves - well sizes are ridiculous - I ordered up a size to be safe but they are all much too small, mostly made of heavy polyester too which looks and feels horrible. Finally the quality is beyond poor, like you can hear the material stitches ripping as you try stuff on.
So overall avoid at all costs
Reply from dresslily2020-05-28
Dear Ellie,
We are sorry to hear that you are not satisfied with your order.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Please kindly review our warranty policy here: https://www.dresslily.com/m-article-id-80.htm
We at dresslily offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: https://www.dresslily.com/m-article-id-39.htm
For more information about our shipping and insurance policy, please refer to our terms and conditions here: https://www.dresslily.com/m-article-id-36.htm
Please see here for our tax and duties policy details: https://www.dresslily.com/m-article-id-58.htm (see About Tax).
Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index and write the subject as ""complaint from Trustpilot.com"".
Best Regards
dresslily Customer Service
If I could they would get zero stars. No customer service, shipping information is bogus. They gave me two different tracking numbers each are bs. Wasted $50. Probably never going to see my order except for in bogus “your order has been shipped” emails. I don’t recommend any one use their service. If you need questions answered it’s a basic computer generated response that still leaves you clueless. This may sound harsh seeing as how I haven’t even received my order so I may or may not like what I got but from other reviews I’m reading now it seems like I may have a problem with the sizes I ordered anyway. So here’s to you Dresslily for your terrible service. Thanks so much for the scam. ✌🏼
UPDATE: on fb messenger they told me to contact my local usps office for updates on my order because that’s who they ship with. Called my local office they weren’t in the best mood (understandable). So I called headquarters and they said my package is with another carrier not usps like dresslily said and Dresslily went with the SLOWEST method of delivery that takes longer than what they promise when you get your confirmation of payment. They are all messed up. I’d be fine with it being late due to covid ok I get it. Honestly I’m most pissed off that customer service ghosts people when we ask serious real question.
Reply from dresslily2020-05-28
Dear Jessica,
We are sorry to hear that you haven't received your order yet.
We at dresslily offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: https://www.dresslily.com/m-article-id-39.htm.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: https://www.dresslily.com/m-article-id-36.htm
Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index and write the subject as ""complaint from Trustpilot.com"".
Best Regards
dresslily Customer Service
I ordered April 17th said would be here around the 15th I check tracking number the suit hasn't even traveled anywhere still I really needed this before my trip and I'm very upset I wasted $50 😔 all these review have me thinking I will never get it
Reply from dresslily2020-05-22
Dear Jessica,
We are sorry to hear that you haven't received your order yet.
We at dresslily offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: https://www.dresslily.com/m-article-id-39.htm.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: https://www.dresslily.com/m-article-id-36.htm
Please check your account and reply to the message we have sent to you regarding your particular case.
Best Regards
dresslily Customer Service
I ordered 3 items from Dresslily a month ago. They take your money immediately, create a BS shipping label and tracking number, and then nothing. “Live Support” is just a bot that gives you no help. Tried to get my money back and they refuse because it’s “already shipped”. This company is a scam. If you dare to order, be prepared to lose the money you spend and receive nothing. I wish I would have read the reviews sooner.
Reply from dresslily2020-05-28
Dear Teresa,
We are sorry to hear that you haven't received your order yet.
We at dresslily offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: https://www.dresslily.com/m-article-id-39.htm.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: https://www.dresslily.com/m-article-id-36.htm
Please check your account and reply to the message we have sent to you regarding your particular case.
Best Regards
dresslily Customer Service
Dear Hazel,
We are sorry to hear that you are not satisfied with your order.
We kindly ask that customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Please kindly review our warranty policy here: https://www.dresslily.com/m-article-id-80.htm
Please kindly log into ZAFUL account to view the tickets ( My tickets)we sent and reply to us.
Best Regards
dresslily Customer Service
I ordered 3 items from this company. 1 took a full month to get to me, after 2 months the company told me what I ordered was no longer available. Horrible site
Reply from dresslily2020-05-20
Dear Emily,
We are sorry to hear that you haven't received your order yet.
We at dresslily offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: https://www.dresslily.com/m-article-id-39.htm.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: https://www.dresslily.com/m-article-id-36.htm
Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index and write the subject as ""complaint from Trustpilot.com"".
Best Regards
dresslily Customer Service
Requires personal information after successful payment
After I ordered 3 shirts, I got an email that they accepted my payment and all is fine.
Then after some hours, support wanted me to send them more information about myself (e.g. copy of passport) to verify my identity.
I refused. Do not trust them.
Reply from dresslily2020-05-20
Dear Alex,
Thank you for sharing your views.
We at dresslily occasionally carry out random risk control checks in order to protect our customers from online fraud.
To see more about our risk control checks see here: http://www.dresslily.com/m-article-id-83.htm (see number 5).
If you have any further questions regarding our checks or your order, please contact us via our Support Center：support@dresslily
dresslily Customer Support Team
