Dresslink (dresslink.com) has a 2.6 out of 5 rating on OK.one, based on 286 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. Opinions are polarized: 41% rate it 4 stars or higher while 49% give 1 star; The business has replied to 64% of negative reviews. Last updated 2026-10-25.
I made an order on June 19th it is August 13th it's been two months, where is my package? 35036481255 this is the number that they gave me and that's what I was supposed to give to my post office and according to the post office that number is invalid, it took me two minutes for them to tell me that nothing is there for me even looking up my address. ''Abby" from dresslink said it would take up to 16 days to check if my items were lost, I just want the items I payed for, otherwise I want my refund. I will continue to leave a bad review if this does not get resolve.
Second review, where's my package Linda? You stopped responding? You didn't give me my refund I want my refund otherwise I'm not changing my review, talk about bad customer service, if you were in America, working for an American company I bet you wouldn't have made me go through all the troubles of sending you my address, kill yourself. It's been 2 and a half months and there's no sign of my package
Reply from Dresslink2015-08-13
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
We are always more than willing and glad to offer help, please feel free to contact us to [email protected]
Could you please send us your order number by message here? If you donot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
We are looking forward to your message here!
I ordered back on June 14th. 3 items and they were still too small even though I ordered a size up. Sent them back and paid postage. I've heard nothing since!
My order was order # 0YS37975CW568332B , in case the dresslink folks want to reply!
Reply from Dresslink2015-08-11
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
We are always more than willing and glad to offer help, please feel free to contact us to [email protected]
Could you please send us your order number by message here? If you do not remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
We are looking forward to your message here!
I have ordered £1095.31 worth of kids clothes from dress link, and they never came! I emailed them countless times and they just ignored me. I got onto trading standards and they said that they have had several reports on them but they are under Chinese laws so they are powerless, please don't take the risk like i did!
My order number was 137416 but i regret ever ordering from them :'(
And then once i posted a bad review they emailed me admitting they were wrong and said they would refund me if i took the review down, its now been 2 months and they are ignoring my emails Again.
Reply from Dresslink2015-08-11
Dear customer,i am sorry to hear that.
i checked for you that now your order is pending which shows that we never got the payment from you.
could you kindly contract with paypal to confirm this payment paid successfully or not?if we got your payment,if you still want this order,we will send out to you.if you don't want it any more,i will apply full refund to you if we got the payment from you.
could you contract with [email protected]?we will give you the satisfied solution ok?
Have a nice day!
Sincerely,
Linda
Customer Service Department
When I have things in my cart that I want to order, I will will go to checkout and I find it will exit the app and will not let me pay.
Reply from Dresslink2015-08-06
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
We are always more than willing and glad to offer help, please feel free to contact us to [email protected]
Could you please send us your order number by message here? If you do not remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
We are looking forward to your message here!
I just wish i get my tracking number ! I have been told i would get it by 24 hours and it has been way more ! Its still processing and Im beginning to feel its a scam :( i spent all my money on the things i ordered ! And i have been trying to reach the live chat but they are offline and my yahoo wont send my msgs ! And i sent 2 emails to the services amd the sales and still no answer :(
Update* at the end i got my tracking number ! I guess i just needed to be more patient :p they were very polite with their answer and tell now its all good :-D
Reply from Dresslink2015-07-23
Dear customer,sorry for bother you,this is Linda from dresslink customers service department.could you kindly send your order number to [email protected]?we will reply to you within 24 hours except weekend and holiday.besides,after we sent out your order to you,you can get the confirmation email with tracking number.
Have a nice day!
Sincerely,
Linda
Customer Service Department
Watch out for the sizes and material type. Everything I ordered was great. Service could be better.
Reply from Dresslink2015-07-23
Dear,
I am Linda from Dresslink and in charge of the after-sale service. and i have noticed your review, i am really glad that you love our items. And hope you will have a nice shopping.
Have a nice day!
Sincerely,
Linda
Customer Service Department
I've ordered clothes from this site twice, The quality of the clothes was great especially for the price, I have not had any problems other than sizing issues, some of the clothes are too small but that's not the sites fault.
Reply from Dresslink2015-07-23
Dear,
I am Linda from Dresslink and in charge of the after-sale service. and i have noticed your review, i am really glad that you love our items. And hope you will have a nice shopping.
Have a nice day!
Sincerely,
Linda
Customer Service Department
I have over 30 orders,... they tell me they are on the way yet they are still PROCESSING!
I have over 30 orders, (made within a few days of each other.. I feel like I am being bullshitted.. They tell you the same stuff over and over again. i have had several shipping dates for the same order, and have received NO SHIPMENT NOTIFICATIONS and REFUSE to send them, after I inform them I haven't received them... Thing is my bank can protect me, with the on-line chat sent to my email (with different shipment dates for the same order), i will apply for them to recover all funds due to fraudulent trading and misinformation of products and service... AUSTRALIA PROTECTS ITS PEOPLE!!!!
Reply from Dresslink2015-07-19
Dear,
Sorry to bother you, i am Linda from Dresslink and in charge of the after-sale service. and i have noticed your review about the items which you haven't received.could you please contact [email protected], provide the order number to check for you? we will give you a compensation.please do not worry.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Linda
Customer Service Department
I chose the Aramex as courier and it said that my orders will be deliverd 4-7 days but naaah I dont believe it and I was expecting my item to be delivered in 2 weeks and I was surprised that it came today!! I ordered on July 13 and got it on the 17th. In terms of the product, of course you get what you pay for. Some products are superb quality but some are not. I ordered 7 pieces of clothes and got dissappointed with the 3 products but its still a good buy. 5 stars for Bree nice and accommodating customer service.
Reply from Dresslink2015-07-17
Dear,
I am Linda from Dresslink and in charge of the after-sale service. and i have noticed your review, i am really glad that you love our items. And hope you will have a nice shopping.
Have a nice day!
Sincerely,
Linda
Customer Service Department
dresslink you make me disappointed this time you are the best but now i ma not sure I order 4 items froma week ago and they still on processing why ? another thing there is no live chat I can't see it and when I messaged the after sales they didn't reply so can anyone help me !!
Reply from Dresslink2015-07-14
Dear customer,this is Linda from dresslink after-sale customers service department.could you kindly tell me your order number?maybe it hasn't been updated and it usually already sent out to you.
could you please contact [email protected], provide the order number? we will give you a compensation.please do not worry.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Linda
Customer Service Department
9th July -
I wrote a review last night to dresslink as below, they replied that their colleague FIONA agree to resend me the item without shipping fee which is me who disagreed.
"my colleague already agree that resend to you when it available tomorrow,but you don't agree,and she promised that you needn't pay shipping fee again"
OMG!!! that is totally not the story.... I got a reply from their customer service now in my private email which says:
Dear customer，
Thanks for your email.
You can just place and pay your order ,we will ship your order out for you soon .you need to pay your shipping fee .Fiona's answer is right .
Bree,
Customer Service Department
See, they just PRETEND nice in public and offer no help in real.
HOW CAN WE TRUST THIS COMPANY FOR EVERYTHING THEY PROVIDE??????
8th July -
I placed an order on 6th July and received an email toady(8th July) at 10:17 am told me that "Item number: SV025063_P_100" is out of stock. However, I went back to the website after the refund and found actually it still have stock of 4 for that item. So, I have a chat with the live chat agent Fiona through at 10:41 for 1hour 25mins.
I asked if the item still have stock or not. She told me yes, still have 4. So, I requested to have my item back to the same order and cancel the refund. What I received for reply is: the order already shipped out, the item already refunded. I made my request very clearly to her but I never received any help from her. She just asked me to place a new order. I told her the shipping cost will be much higher and it is not the same when I first order this. She said" no, it will be the same, HKD 4.93 shipping cost for that item". Does she know how it operates? Does she ever know there is a minimum charge of the shipping cost for a new order? If yes, then I dont understand why she told me its the same. What I know is she cannot help me and just wasting my time.
She never answer directly to my question and keep me waiting for I dont know how long. More than 1 hour chat, my problem and my request still not yet fixed and fulfilled.
But that is not the whole story, she seems like doing something towards my order and asked me to check. But the truth is nothing changed and updated. I told her the situation and she just asked me to wait and wait and wait. Finally I got the reply that she need to go for lunch and asked me to contact again after 2hours or send by email. i cant believe that is the service you provided to your customers. We are facing problems and your agent spent more than 1 hour still cant get it fixed and asked us to contact again because she need go for lunch? This is really ridiculous. Now, I wasted my time to talk to your agent for 1hour 25mins and I still need to wait her back from lunch for 2 hours and I also need to spend my time on telling you the ridiculous service I had ever received. I am now very angry by the service and I would like to know when can my problem being fixed?
Later in the afternoon, I talked to your live chat agent Echo again to see if I can get any help. However, the answer is still no. I told her I will log a complaint, she replied "FINE". What a great service provided to your customers........
Reply to Dresslink:
Dear Linda,
Obviously, your colleagues' English is not up to standard. I never being informed about the return as you mentioned below. Your colleague just said if the item found out of stock, you guys will do the refund and the rest of the order will still send out due to the shipping service you promised. She said if you dont process the refund it will delay the order. She just asked if I want my order to be delay. She never meant to send me back the item on 9th July without shipping cost. What you replied on the solution provided by your colleague is not what I received during the conversation this morning. If you really want to help me, please contact me via the email I provided. Besides, I sent you guys at least 3 emails but no one ever replied yet. Please reply me ASAP. Thanks Linda
Reply from Dresslink2015-07-08
Dear customer,i am extremly sorry for this inconvenience and i have to apology for this inconvenience.i contracted with both my colleagues that,this order you made on 6th july and we already sent out to you on 7th July and today is 8th July,my colleague already agree that resend to you when it available tomorrow,but you don't agree,and she promised that you needn't pay shipping fee again and we resend to you with this refund,but you requested the whole order free shipping,i am extremly sorry for this inconvenience and please kindly understand.how about you made a same order and use this refund,we will resend to you tomorrow when it available tomorrow with the original shipping address you paid for ok?
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Linda
Customer Service Department
MANY CHINESE WEBSITE BASED ON CITIES OF SHENZEN AND GUANGZHOU USE IMAGES FILES ONLY TO MAKE MONEY ...
YOU WILL RECEIVE ...
1.BAD MATERIALS
2. OTHER STYLES
3.FAKE PRODUCTS
THE PRICES ARE CHEAP BECAUSE YOU WILL BUY MANY ITEMS ...BECAUSE YOUR SHIPPING PRICES ARE 250% OF ORDERS...
Reply from Dresslink2015-06-25
Dear, i am really sorry for the problem and beg your forgiveness. could you please kindly provide your order number and pictures to [email protected]? and we will check the problem for you. dear, we have thousands customers around the world, and most of our items are in good quality.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Phoebe
Customer Service Department
I have done the payment and they told me that I didn't pay enough money and that I can pay the rest or delete few items from the order.So I told them what items I wanted to delete.And guess what.They told me that I didn't pay and that I can't delete the items so I have to reorder.Srsly?I have proof that I did make the payment.So please don't ever buy from them.They stole 96,86 euro from me !!!This happens to a lot of people.We need to do something about it.This is our money.I think we have to sue them.Otherwise we will never get our money back !!!
Reply from Dresslink2015-06-15
Dear, i am really sorry for the problem and beg your forgiveness. i found that you have 2 orders with the same amount, maybe my colleague have made mistake, i am really sorry for this. could you please kindly contact via out email [email protected]? and provide your order number, we will check again, and give you a solution. please do not worry.
We are truly sorry that your experience with CNDirect did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Cici
Before I ordered on May 10th I had ordered from them 3 times prior, and I was very surprised, and pleased. Then I had gotten a small order of 7 items, and waited 29 days, which is today, and I still don't have my order! I'm beginning to question if they even sent it out! I'll tell you, the items are quite nice when you actually receive them, but don't trust that you will always get them!
Reply from Dresslink2015-06-15
Dear, i am really sorry for the deliver problem, and beg your forgiveness. could you please kindly contact us via [email protected] and provide your order number? we will check the information for you, and give you a solution.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Phoebe
Customer Service Department
I had to wait a bit longer than stipulated in their website but at the end items arrived as they promised... besides the fact that you can pay with paypal and that items and shipping were very good priced.
Thanks a lot Dresslink
Silvio Grixti
Reply from Dresslink2015-06-03
Dear,
I am Phoebe from Dresslink and in charge of the after-sale service. and i have noticed your review, i am really glad that you love our items and service, we will improve our service all the time. And hope you will have a nice shopping.
Have a nice day!
Sincerely,
Phoebe
Customer Service Department
After placing an order i realise that it wont come on time and i sent like 6 requests to cancel it and after 2 days i got an email saying that it has been pacakaged an sent to the shipper like for real???? didnt they see my request and i checked the order tracker and its still processing now i wont get the order in time because i wont be at the address at the time thats why i wanted to cancel and the refuse to refund.... I AM NEVER ORDERING FROM HERE AGAIN THEY ARE SCAMMERS!!!!!
Reply from Dresslink2015-06-15
Dear,
Sorry to bother you, i am Phoebe from Dresslink and in charge of the after-sale service. and i have noticed your review about the delivery problem....could you please contact [email protected], provide the order number? i will check the problem for you, and give you a solution. please do not worry.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Phoebe
I live in the US and shop here at least once a month and received all of my items. I always use FedEx or UPS shipping because they come with a tracking number and are cheaper for my area. Sometimes i get my order in less than 2 weeks. Material is not the best quality sometimes but the prices are very good. I haven't tried to get a refund because it's not worth the hassle if its under $10. As a precaution, I always pay with paypal. This site has some cool things and unique designs. They even give you points you can redeem for US dollars if you leave a review of the items you purchase.
Reply from Dresslink2015-05-14
Dear,
Really thank you for your review. we are trying our best to provide our customers' more high quality products. and hope you will have a nice shopping in our store. and recently, we have some promotions. maybe you can have a visit.
Have a nice day!
Sincerely,
Phoebe
I'm not one to criticise but this company needed an honest review before anyone chooses to buy from them. I still have NOT received my order since the beginning of feb!! First time I was lucky but the second time I've been SCAMMED! Should've read these reviews before doing it again. Now I'm in a waiting game for my refund but they've ACCUSED me of giving them wrong address details which is FALSE. I have proof! It's now over 65days even though the confirmation email said it'd be 10-25days max! I can't believe I had to wait this long & still they won't give me a refund! I work in retail & this is UNACCEPTABLE. I'm fighting this, don't you worry. I THINK ALL VICTIMS SHOULD! Take a stand guys no matter how much you've paid, it's still YOUR rightful money!! They seem to make more by scamming innocent people.
Reply from Dresslink2015-06-15
Dear,
Sorry to bother you, i am Phoebe from Dresslink and in charge of the after-sale service. did you received this reply?could you please kindly contact us via [email protected]? and provide us your order number? we will help you to solve the problem.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me on resellerrating really hurt me, dear. Could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Phoebe
I order large amounts of clothing from Dresslink regularly, taking advantage of discounts for larger orders to add variety to my retail business. The quality is similar to british budget retailers such as Primark provided you check sizing measurements when you order- i can see that larger ladies may have a problem. The shipping bumps the cost up a little but again, no more than shopping at a high street shop. Always arrived in the advertised time. Because I order large amounts I have a customer service representative available on Skype who is always prompt and incredibly helpful. The free gifts and points system mean I usually get around £5-10 worth of freebies and discount every time I order. I have had one or two duds turn up which have gone straight to the charity shop but on the whole I cannot fault this website who deliver every time.
Reply from Dresslink2015-05-07
Dear, really thank you. and hope you will have a nice shopping in our store in the near future. have a nice day!
Please avoid ordering anything from this company as they are well known to trading standards for taking payments but not delivering on the products, or if they are delivered they are terrible quality!
(i would also like to point out that the only people giving the company good reviews are people who work there)
Reply from Dresslink2015-06-15
Dear, Sorry to bother you, i am Phoebe from Dresslink and in charge of the after-sale service. and i have noticed your review about the problem. but could you please provide your order number to [email protected]? in that case, we could help you to solve problem, if you do not contact us, how can we help you?
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me on resellerrating really hurt me, dear. Could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day! Sincerely, Phoebe
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