Drone Nerds (dronenerds.com) has a 4.8 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Home Services and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 67% of negative reviews; 51 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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Jon Lundberg · 3 reviews · Experienced 2026-04-22 ·
★★★★★
Was nervous, but wow!
Was really nervous sending the drone to an organization I knew nothing about. Worked out fantastic! Good communications and repair was quick - and more than fair!
Reply from Drone Nerds2026-04-22
Thank you for trusting us with your drone repair. We know sending it to someone new can feel like a big leap. We’re so glad we could turn those nerves into a great experience. Clear communication, fair pricing, and quick turnaround are exactly what we aim for, and it means a lot to hear that came through. We truly appreciate your support and hope to help anytime you need us again!
-The Drone Nerds Team
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Victoria Paul · 1 review · Experienced 2026-04-17 ·
★★★★★
Super fast drone repair
I took my drone to Drone Nerds because one of the legs was broken. Honestly thought it would take at least a week, but they surprised me.
Dropped it off on Wednesday — they did the diagnostics the next day and fixed it the day after. Super fast.
Jose was the technician who worked on it — really appreciate his work. They didn’t just repair the leg, they also calibrated everything and tested it before giving it back.
Got my drone back working perfectly, like nothing ever happened. Really smooth experience, no stress at all. Would definitely go back if I ever need anything again.
Reply from Drone Nerds2026-04-20
Hi Victoria! Thank you so much for letting us know how we did. I'll be sure to pass this feedback on to Jose for you!
-The Drone Nerds Team
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Francisco Pulenta · 1 review · Experienced 2026-04-09 ·
★★★★★
I was attended very cordially in the…
I was attended very cordially in the store building when I went to leave the drone and when I went to pick it up. Also, when asking some questions by phone. The technician that attended me was José.
Reply from Drone Nerds2026-04-13
Thank you for your kind words!
We’re glad to hear you had a great experience both in-store and over the phone. José will really appreciate the shoutout, and we’re happy he was able to take good care of you throughout the process.
We truly appreciate your support and are always here if you have any questions or need assistance.
-The Drone Nerds Team
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michael chugranis · 1 review · Experienced 2026-04-08 ·
★★★★★
DJI Mini 3
Great services and knowledgeable repair on my DJI Mini 3 propellor arm. In fact, the parts were back ordered and the Jose found the parts on Amazon. I ordered them and shipped them directly to Drone Nerds. It was fixed the next day. Will use them for all my service and repairs moving forward. The only negative feedback is that they don't answer their phone or return voicemails- you need to open a ticket online.
Reply from Drone Nerds2026-04-10
Thank you so much for the thoughtful review, Michael. We’re really glad to hear you had a great experience and that Jose was able to help keep things moving by finding those parts and getting your repair turned around so quickly.
We also truly appreciate your feedback on communication. While our ticket-based system is designed to provide direct and efficient support once a case is assigned, we understand that phone accessibility is important and we’re actively working on ways to improve that experience. Thanks again for your support, it means a lot to us.
-The Drone Nerds Team
Drone Nerds is a straight up professionally run business. They be sure to record and photograph anything you bring to them for repair. They respond quickly to emails and answer questions and address concerns in a timely manner.
Reply from Drone Nerds2026-04-10
Thank you for the kind words! We’re glad to hear our process and communication stood out to you, especially the care we take in documenting each repair and keeping you informed along the way.
We truly appreciate your support and are always here if you have any questions or need assistance in the future.
-The Drone Nerds Team
Unfortunately DroneNerds was unable to solve my issue due to manufacturer's software. However, they were very helpful in getting me to the proper channels for fixing the issue. They gave me clear, honest and timely communications.
Reply from Drone Nerds2026-04-10
Thank you for your thoughtful review. While we’re sorry we weren’t able to resolve the issue directly due to the manufacturer’s software limitations, we’re glad our team could help guide you to the right solution and provide clear, timely communication along the way.
We truly appreciate your understanding and your kind words, and we’re always here if you need anything in the future.
-The Drone Nerds Team
Great service from beginning to end. Very friendly folks and very good communication
Reply from Drone Nerds2026-04-03
Thank you, Raphael! We're thrilled to hear you had a great experience with our team. Providing excellent service and clear communication is our priority, and we appreciate your kind words! Looking forward to serving you again soon.
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Jim Evans · 1 review · Experienced 2026-03-23 ·
★★★★★
Yael was so patient
Yael was so patient , kind and persistent.
It took 3 months but we finally got our drone and controller back. The controller was stuck in customs. Yael kept after DJI until they finally sent us a new controller.
He is a great example of what customer service should be. Jim and Yvonne Evans
Reply from Drone Nerds2026-03-25
Hi Jim and Yvonne,
Thank you for taking the time to share this. We truly appreciate your patience throughout the process and are glad we could help get everything resolved.
We’ll be sure to pass your kind words along to your technician. Please don’t hesitate to reach out if you need anything in the future.
-The Drone Nerds Team
They were unable to fulfill my order in a timely manner, but they were the best price for DJI O4 air unit. Turns out any form of that air unit, including in drones, anywhere near this price was on back-order, even from China directly.
I gave it a good wait. Eventually they said they didn't know when they were getting in new ones, so they were able to immediately refund the order.
Good customer service and I understand that this crazy world offers few promises these days. It's not like they were intentionally jerking me around and that's really all one can ask.
Reply from Drone Nerds2026-03-23
Hi Caleb,
Thank you for taking the time to share this. Your understanding really means a lot to us.
You summed it up well. The DJI O4 Air Unit has been extremely difficult to source across the board, and unfortunately that left us without clear timelines for a while. We always want to be upfront in those situations, even when the answer is not ideal.
I also wanted to let you know, as luck would have it, we finally have an ETA and it is sooner than any of us expected. If you are still interested, we can place you back into your original backorder position so you are guaranteed to be among the first units from the incoming shipment.
We really appreciate your patience and your kind words about our team. Thank you!
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John Halle Wilson · 3 reviews · Experienced 2026-03-04 ·
★★★★★
Drone Nerds delivered outstanding…
Drone Nerds delivered outstanding service on my DJI Inspire 2 repair. Mario was exceptionally helpful, taking time to thoroughly explain the work and suggesting effective solutions to run DJI Assistant 2 on my laptop. Their honesty and professionalism are rare today. I highly recommend them and will use their services again.
Reply from Drone Nerds2026-03-05
Thank you for the kind words and for trusting us with your DJI Inspire 2 repair.
We’re glad to hear that Mario was able to walk you through the work and help you get DJI Assistant 2 running on your laptop. Taking the time to explain things clearly is something we always aim for, so it means a lot to hear that it made a difference.
We truly appreciate your recommendation and look forward to helping you again anytime you need us. Safe flying! 🚁
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Terry Wibbenmeyer · 1 review · Experienced 2026-03-02 ·
★★★★★
It was timely and they were able to…
It was timely and they were able to answer my questions
Reply from Drone Nerds2026-03-03
Thanks for letting us know about your recent experience!
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Jonathan Snyder · 1 review · Experienced 2026-03-01 ·
★★★★★
Drone was sent back with in-operable SSD
Sent my Mavic 3 Pro Cine for a rotor repair. The drone was sent back to me after repairs with the onboard SSD no longer operational. Months of back and forth ensued and Drone Nerds refused to take any ownership of this happening and now i have a quasi functional drone that just took a $3k loss because i can no longer use the SSD or shoot in Pro Res. Afterwards they said they would refund me for the rotor repairs and after a month havent done so. This isn't even scratching the surface of countless emails I sent to them and phone messages left that went un-returned. If you value your equipment, look elsewhere!
Reply from Drone Nerds2026-03-04
We’re truly sorry this has been such a frustrating experience. We understand how important the onboard SSD and ProRes features are on the DJI Mavic 3 Pro Cine, and we do not take concerns like this lightly.
When the aircraft came in, it had crash-related rotor arm damage. We completed that repair and performed full post-repair testing prior to shipment. At that time, the onboard SSD was functioning normally and no related errors were present. The SSD issue began only after the drone was returned and was not observed during service.
This specific error is tied to the main board and requires reserialization to the gimbal, a manufacturer-level procedure that only DJI can perform. That process involves sending the unit to DJI for programming and calibration.
We understand how discouraging it is to experience a new issue so soon after a repair. While the SSD malfunction was not present during our service and is not connected to the completed arm repair, we genuinely regret the overall situation and the frustration it has caused. We also apologize for the delay in refund processing and can confirm that the refund has been issued.
We remain willing to help coordinate manufacturer service or assist in any reasonable way to help move this toward a resolution.
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Lamar Hayes · 1 review · Experienced 2026-02-20 ·
★★★★★
Repeat business!!! When I sent my drone off to someone I…
When I sent my drone off to someone I found on the Internet, the drone nerds, I felt like I was just throwing it out in the wind , good luck Charlie I hope I get it back fixed and not $1 billion for the cost. That’s how I felt ,definitely not in control of the outcome. But, surprise surprise, I was met with a a straight up email that explained what they were gonna do. When Josh answered me back, it was encouraging, not pushy. He told me what was gonna cost or least an idea and he stayed top of it this the entire time which seemed to be months because of what was wrong with it . in the beginning it was like giving something to somebody knowing you’re never gonna get it back, but I was pleasantly surprised through the entire process. They will definitely get my business.!
Reply from Drone Nerds2026-02-20
Hi Lamar,
That's what we love to hear! We truly thank YOU for the opportunity to help get you back in the air. Happy flying!
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Phili · 1 review · Experienced 2026-02-19 ·
★★★★★
Awesome team and great communication
Awesome team and great communication. They are very upfront and honest with each step. 10/10 definitely recommend!!!
Reply from Drone Nerds2026-02-19
We're happy to hear about your experience! Thank you for sharing.
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Fuzion Axes · 1 review · Experienced 2026-02-19 ·
★★★★★
Yamel was tenacious and attentive to my…
Yamel was tenacious and attentive to my needs, he maintained communication over months while waiting for a reply from DJI. I recommend anyone to purchase a drone and/or use drone nerds to service their drone.
Reply from Drone Nerds2026-02-19
Thank you for letting us know how well Yamel took care of you!
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Juan Urena · 1 review · Experienced 2026-01-22 ·
★★★★★
Great service
Great service! Quick, simple, and efficient.
Reply from Drone Nerds2026-02-19
Hello Juan. Thank you for the kind words! Happy flying!
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Al Hendren · 3 reviews · Experienced 2026-01-15 ·
★★★★★
Drone RepairThey were able to fix my drone
They were able to fix my drone, get it back to me and it flies great, Thanks again Josh
Drone Nerds has an impressive selection of drones and accessories for both beginners and pros. The staff were knowledgeable and helped me pick exactly what I needed. It's a go-to spot for anyone serious about flying drones.
Reply from Drone Nerds2026-02-19
Hi Colette! We are thrilled to hear about your experience! Thank you. Happy flying!
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Charles Miller · 1 review · Experienced 2025-12-15 ·
★★★★★
Everything went smoothly from dropping…
Everything went smoothly from dropping it off to picking it up Drone Nerds the best
Reply from Drone Nerds2026-02-19
So glad to hear it, Charles!
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Andy B · 1 review · Experienced 2025-11-30 ·
★★★★★
Professional and Reasonable
Josh was Friendly,Proffesional, and Knowledgable.
When my drone was diagnosed Josh explained everything as well as the cost involved, the cost didn't exceed the quote. Also the return shipping cost was very reasonable. Definitely recommend Drone Nerds.
Ticket ID #: 36323161346
Reply from Drone Nerds2026-02-19
Hey Andy! Thanks for sharing your experience with us!
