Drone Nerds (dronenerds.com) has a 4.8 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Home Services and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 67% of negative reviews; 51 of them were added in the last 12 months. Last updated 2026-08-10.
My experience with Drone Nerds was excellent. The drones arrived quickly, were high-quality, and the staff were knowledgeable and helpful. It's a reliable source for anyone looking to buy drones or drone accessories.
Hello Elise! We're happy to hear you has such a great experience! Let us know if there is anything else we can help you with in the future!
Very good communication, helpful and kept me updated all along the way. I highly recommend. Yamel was the technician who helped me and I give him an A+ in customer satisfaction.
Hi Cramer! That's just what we love to hear! I hope you don't ever have to use our repair services again, but if you do you know where to find us!
I contacted Drone Nerds about an Account Binding Issue. I a matter of a few short days, all was fix and the drone was bound to my account.
Once my diagnostic was completed, Josh remained responsive and clear in his communication. I have worked with a few vendors and this was refreshing. Thanks DroneNerds. Stay nerdy!
Outstanding! From the first email and communication all the to the last! Kept me updated every step of the way! I will absolutely use them again in the future for any of drone needs! SLC UT Air 3S
AWESOME experience from start to finish, the communication was fluid, clear and concise. I will definitely utilize Drone Nerds services in the future and I highly recommend them to anyone interested in receiving first class services!
Fast service, great communication, reasonable pricing. Couldn't be happier or recommend them more highly.
Wonderful company, professional people very nice and very very accommodating. I’m very impressed with the company. Very impressed with the people and very impressed with the service and I certainly would recommend you to anybody. Thank you.
Drone Nerds and Yamel took my beat up old P4 DJI drone and breathed new life into it when many would have given up. They went the extra mile to save me some money on a couple of steps they didnt have to do, which shows they were thinking of the customer first!
I ordered a drone from them that was stated was in stock. After a few days of calling come to find out they did not have it in stock and was drop shipping it from China. After several days of back and forth and no resolution i cancelled Order #1055100648 . Never again.
Hello Ray! We have not been able to locate any orders under your name and have noticed that you’ve posted this same review across multiple platforms. For clarity to anyone reading, we do not dropship. Our products are shipped directly from our warehouse in South Florida. We take pride in our communication and customer service, which is reflected in the feedback we receive from our verified customers.
Outstanding customer service! Josh went above and beyond, keeping me informed with clear updates and offering great options every step of the way. Highly recommended
Great customer service. Intelligent and eager to help. Tremendous experience!
Alex was my Tech. Awesome guy. Super fast repair! Reliable and professional. I will definitely be back for future repairs.
As a newbie to the drone world, it is very reassuring to have a logical, accurate respond to questions about drone repair. As I live in Wisconsin, I attempted to use a local provider. This did not go well. At all. Shipping the drone to Miami, having it repaired and shipped back to me, was faster and less expensive that trying to work with a local outfit. Josh and Yamel in particular were communicative and let me know what the issue was in a very timely manner. I have learned my lesson! If I need a repair, It will be Drone Nerds I call first!
Great customer service, great people that don’t just rip you off… I will be using you guys again in the future.. keep up the excellent work…
When my son’s drone crashed and we learned his extended warranty had expired unknowingly 3 months prior I felt sick! I found Drone Nerds online and was a little nervous to ship such an expensive item across the country in fear of if they were legitimate and would actually be able to help. We knew we had a broken arm, gimbal and possibly much more. Right away I got the most professional, thorough and detailed email from Yamel. I was shocked at how they sent pictures of every aspect of my son’s drone, including but not limited to every serial number, angle of the drone and damage, case etc. Yamel continued to walk me through a detailed explanation of the assessed damage, itemized cost for each repair and the option to waive any or all repairs and just have all sent back for the $69 diagnostic. I authorized all repairs. A few days later, I got an update from Yamel indicating that, in spite of all repairs, the drone was not passing comprehensive testing on several of their diagnostics platforms indicating the motherboard may in fact be bad. So impressive they test it to that degree prior to return shipping!! He noted that unfortunately DJI does not offer motherboards after market but that he would be happy to reach out to them with regards to shipping out my drone for further diagnostics and repair by DJI. Of course, my first concern was for a money pit cascade given fear I would be adding costs to the time, parts, testing Drone Nerds had already invested into my sons drone already. I was shocked when Yamel shared that, since they couldn’t ultimately fix it as they had thought, they would wave all fees and just charge the diagnostic fee and then I could decide, based on DJI’s evaluation, if I wanted DJI to fix it for any additional cost once they could evaluate it and quite their cost . I asked Yamel what he recommended and he shared he would recommend getting DJI involved and send the drone to DJI as sometimes they simply replace the drone at a fraction of the cost with a brand new drone. He said their cost would only apply if I authorized it once DJI ran a diagnostic. Drone Nerds again took care of EVERYTHING and coordinated it all with DJI!! Yamel continued to reach out with updates as things shipped and progressed. Yamel later reached out that DJI had confirmed the motherboard was bad. Amazingly, the cost to replace the board plus the drone nerds diagnostic was less than half what I had agreed to pay initially to Drone Nerds for the other needed repairs which shocked me!! Drone Nerds had spent tons of time in diagnosing, fixing with new parts all the broken parts, testing, retesting, rediagnising AND then sending to DJI, communicating with me and coordinating all!! Two days ago Yamel reached out again and indicated he had good news in that DJI had sent a brand new drone out to them and they were awaiting my case, controller and other accessories so they could package the unopened brand new drone with them and send them back to me!! Today I received notice from Yamel it all shipped. Out the door charge for all was still half of what I agreed to for the initial known broken parts—drone nerds charge on $69 since they missed the other board malfunction initially. How they could have even tested the motherboard with the pile of broken parts I sent, I will never know. All in all, customer service like I received from Drone Nerds is simply unheard of!! I am simply blown away and so incredibly thankful! I feel like I should owe them so much more than what they charged me and I can’t recommend them highly enough!! Thank you Yamel and all involved for your excellent help!! My son has muscular dystrophy and his drone brings him into the world in ways one can only imagine. Your above and beyond service, help and even advocacy to DJI is worth SO MUCH MORE than you charged and I will tell everyone I know to support you with any such needs!! Sincerely Tom M.
Bought a Parrot ANAFI AI and it looked used when I received the drone. Told customer service and never acknowledged that the drone was new or used. I had to purchase an iPad to pair with the controller and it is also used to update the drone. The drone never finished downloading the firmware and never flew due to that issue. Drone nerds sent the drone back to Parrot which confirmed the issue of a bad board. I have been ghosted by Drone Nerds l, even after spending close to 10K at their site. No news on honoring their warranty or refund or even replacement of the defective drone sold by Drone Nerds. Going on 2 years of silence and they will not resolve this issue.
Fanstatic! They sell refurbished Drones, but I don't see anything used about this product. It was as brand new as all of the other new drones I purchased in the past, but just at a better price. Thanks soooooooooo much. Just remember to ask to ship it to a FedEx location if you won't be home to sign for it.
I fly for a living and my drone needed immediate repairs. I figured the repair would take a very long time but it didn't. Alex contacted me and explained I also needed additional parts and that he would do his best to have it ready for me. In 72 hrs I had the drone back and flying again. Thanks Alex
60 reviews matching