Duaparts (duaparts.com) has a 4.1 out of 5 rating on OK.one, based on 42 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 79% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 100% of negative reviews; 28 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
D
Dan · 1 review · Verified · Experienced 2025-11-05 ·
★★★★★
I will use this company again
I will use this company again, there was a glitch in the order. One of my items did not make it with the original order. They sent me an email said they would do their best to fulfill it as quick as they could. I sent them an email they corresponded back with me in a timely manner. My order was filled five days later as far as I’m
concern great job. I will use them again. I have my parts to complete my project. Good customer service five stars.
Thanks
Reply from Duaparts2025-11-21
Thank You Dan
T
Thomas · 4 reviews · Verified · Experienced 2025-11-13 ·
★★★★★
Diesel pusher motorhome parts at great prices!
Everything, they go above and beyond!
Reply from Duaparts2025-11-15
Thank You Tom
E
Elvedin · 2 reviews · Experienced 2025-11-03 ·
★★★★★
BAD CUSTOMER SERVICE !!!!!!!
I DON'T LIKE TO WRITE REVIEWS PERIOD BUT I NEEDED TO DO THIS ONE.
ORDERED THE PART AND IT WAS WRONG !!!!!
TRIED TO CALL SO MANY TIMES BUT NO CALL BACK IN 29 DAYS !!!!
I HAD 30 DAYS TO RETURN THE PART !!!!
ALSO, EMAILED THEM, THEY REPLIED AND INSTRUCTED ME TO GO TO THEIR WEBSITE AND RETURN IT BUT I NEEDED TO GET THEIR RMA NUMBER IN ORDER TO RETURN.
I WENT TO THEIR WEBSITE AND THERE WAS AN ERROR AND COULD NOT MAKE THE RETURN, THAT'S WHY I KEPT CALLING BUT NO ANSWER AT ALL !!!
THAT'S A BAD CUSTOMER SERVICE AND A BAD BUSINESS IN MY OPINION.
NOW I AM STUCK WITH A PART I DON'T NEED AND THEY JUST DON'T CARE ABOUT YOUR MONEY !!!!
BE AWARE !!!!
Reply from Duaparts2025-11-04
We take customer service seriously and always handle returns according to clear, fair policies. However, it’s important to be honest about what actually happened.
You placed an order on October 5 and first reached out on October 16 to return it. Within one hour, our team responded with clear instructions on how to initiate a return directly through our website — a process that takes just a few minutes.
After that message, no reply, no return request, and no follow-up were ever made until nearly a month later, on the final day of the return window. Our email and call logs confirm that there were no additional attempts to contact us during that time.
Today, the customer called multiple times within a few minutes while we were assisting other callers, and we responded shortly after by text to address the concern again.
It’s disappointing to see a review that misrepresents the facts. We expect the same honesty from customers that we demonstrate every day. We responded promptly, provided clear instructions, and followed our return policy exactly as stated.
Our company operates with integrity, respect, and transparency — and we ask for the same in return.
Correctly listed parts, great pricing, shipped quicker than expected
Reply from Duaparts2025-10-25
Thank You Jason
B
Bob S. · 1 review · Verified · Experienced 2025-10-20 ·
★★★★★
Quick delivery and responded the same…
Quick delivery and responded the same day order placed to let me know one was on backorder. They asked if I wanted to proceed with other part and offered a discount for inconvenience.
You sent me the wrong item and I have been trying to call you and I have left several messages and no calls returned I would rate a zero if it was available
Reply from Duaparts2025-08-27
It’s fascinating that you claim we sent you the wrong item. The reality is:
1. You ordered an OEM Freightliner drain valve.
2. We shipped you exactly that, within the normal UPS Ground delivery window.
Later, you admitted in writing: “When I ordered the drain valve I assumed it would come with the cable attached.”
So the problem wasn’t that we sent the wrong part — it’s that you assumed it came with something it never has, and that was never advertised.
We take pride in providing genuine OEM Freightliner parts and timely service to thousands of customers who appreciate accuracy and honesty. If your way of doing business involves making false claims and leaving misleading reviews, then you are right — we’re not the right company for you, and we don’t want your business.
Good quality air dryer. Came well packaged. Price was competitive but shipping seemed high. I just wish I could remove my old air dryer that seems to be stuck…
Part wasn’t available but then duaparts recommended another one and i ordered that one which was compatible and now its working perfectly on my truck. Thanks duaparts.
Thank you for your feedback Scott. We apologize for the delay and appreciate your patience. We're glad the part arrived safely, and we're always here if you need anything further.
The customer service knew what I needed and he was able to deliver overnight as we were stranded without the part and the part is rare to get. Thankful for business
