Amazing
Amazing! And great experience
About Duaparts
Data updated- Website
- duaparts.com
- Category
- Vehicles & Transportation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 28 reviews
- Replies to negative
- 100% (9/9)
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Is Duaparts legit?
Duaparts (duaparts.com) has a 4.1 out of 5 rating on OK.one, based on 42 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 79% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 100% of negative reviews; 28 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
They had what I needed at a good price…
They had what I needed at a good price and shipped it quickly.
Reply from Duaparts2026-06-25
Thank You Joe and Carol
100% real
100% real. Part was genuine and priced below some imports.
Reply from Duaparts2026-06-25
Thank You Jon
Purchase parts on line quick delivery reasonable price.
Purchase parts on line, correct parts, quick delivery, instead but haven't used it yet. Nice packaging delivered with no problems.
Reply from Duaparts2026-05-15
Thank You Eric
Top quality parts
They had the top quality part that I was looking for at a reasonable price. After receiving it, I ordered another set. I got both quicker than expected to boot.
Reply from Duaparts2026-05-15
Thank You Steven
Warning Warning Warning...Read Return Policy
Warning Warning Warning.... read the fine print in return policy. Item ordered was incorrectly listed on web site and with generic DuaParts picture. Called Customer Svc number before ordering and they confrirmed it was part needed. Return policy states they will provide return shipping, but they make excuses and add on a 20% MONEY GRAB restocking fee. Won't be buying from this vender every again. Stick with Amazon, it's a better choice.
Reply from Duaparts2026-04-30
We need to correct several statements in this review. The item shipped was the exact OEM part number selected and purchased. The product listing reflects the manufacturer’s official description and classification. We have no record of any phone call confirming or recommending a specific part number prior to purchase. All orders are fulfilled strictly based on the OEM part number selected by the customer at checkout. Our return policy clearly discloses a 20% restocking fee. Return shipping is only covered when an incorrect item is shipped, which was not the case here. The part delivered matches the manufacturer’s specifications and the part number ordered.
i ordered the much needed part then had…
i ordered the much needed part then had rotator surgery came back in 3 weeks later only to find they didnt have my part after all.
Reply from Duaparts2026-04-15
We’re sorry for any frustration. The order was canceled within one hour of being placed due to inventory availability, and notification was sent immediately. You were not waiting three weeks to find this out. We wish you a smooth recovery.
ordered part at 10:30am and paid cancelled 4 hours later
ordered part at 10:30am and paid at 2:30 pm duaparts cancelled order
Reply from Duaparts2026-04-08
Thank you for your feedback, Mr. Eriksen. We only cancel orders in cases of unexpected stock discrepancies when the item cannot be sourced. In this case, your order was placed at 13:30 and canceled within about an hour after verification. We understand this can be frustrating and apologize for the inconvenience. Please feel free to reach out if we can help find an alternative.
Order was taken and shipped promtly
Reply from Duaparts2026-04-08
Thank You Big Al
The guy helped me over the phone…
The guy helped me over the phone identify the right part. Shipped in a timely manner. Will use them again!
Reply from Duaparts2026-02-09
Thank You Rob
Had to order a part next day air
Had to order a part next day air. Called customer service and they guaranteed the delivery. Fedex showed up the next morning. Amazing
Reply from Duaparts2026-02-09
Thank You Sandra
Part shipped the same day
Part shipped the same day. Great customer service
Reply from Duaparts2026-01-23
Thank You Megan
Ordered a part couldn't find it…
Ordered a part couldn't find it anywhere else. I'm so happy they found it for me.
Reply from Duaparts2026-01-22
Thank You Colin
Y have all parts tha l been looking up
Reply from Duaparts2026-01-22
Thank You Jaime
Fast shipping
Fast shipping, great customer service. Got a part next day air as promised
Reply from Duaparts2026-01-21
Thank You Patricia
Send the wrong part
Reply from Duaparts2026-01-18
We’re sorry for the confusion. The sensor shipped was the exact part number ordered, and the claim that an incorrect part was sent is false. The product image used is the manufacturer-supplied image for that part number. We understand you were unhappy with the restocking fee; however, it is applied in accordance with our published return policy. Despite this being an electrical component, we approved the return as a courtesy. Orders are fulfilled strictly by part number
Duaparts.com never answers or returns any calls and they advertised parts they cannot get.
I placed an order for a part that Duaparts.com advertised for sale. I called duaparts asking if they had this particular part number in stock. They do not answer their phone calls although their website says in multiple places; "Have Questions? 24/7 Customer Service - We’re here and happy to help!" They do not call you back. The part ordered did not say out of stock on their website and their website let the order go through as a sale although they didnt stock it. Hours later they sent me a text saying that they did not have it in stock ! Now I have to order elsewhere and apply for and wait for a refund. In reply to Duaparts response to my review: Nowhere do they say that they will text you. You call Duaparts and they never answer and never return your call. Much later they texted my phone after I had already placed the order and no longer had my phone with me. They said they dont have the part that I just ordered from them earlier that day and they gave me an alternative that they said did have the part. The alternative that they gave me did not have that part either, untrue again. Duaparts then said I was confused about which company I placed the order with. Confused about who I placed the order with? Why would I not know who I ordered from ? I had my receipt from them in my hand. Then they said "We also mentioned to you multiple times that your card was never charged." They just completely fabricated that statement too. They never texted anything to me saying that at all.
Reply from Duaparts2026-01-15
Hi Eric, We’d like to clarify a few points. You received a text response within ONE HOUR of your inquiry confirming that the part was not available and explaining the situation. While we were unable to return the call, we did respond promptly to your text message and also gave you an alternative of where to find that part. At that time, you were also confused about which company the order was placed with, which we clarified immediately once the order number was provided. We also mentioned to you multiple times that your card was never charged and you dont have to wait for a refund. We apologize for the inconvenience and appreciate your understanding.
The customer service guy was very helpful.
The customer service guy was very helpful and easy to work with. He let me know that one of the parts was not available but other part was. This was awesome.
Reply from Duaparts2025-12-10
Thank You Dhanansree
P The only thing I’d have to say is you…
P The only thing I’d have to say is you need to deliver a little faster?
Reply from Duaparts2025-11-30
Thanks for your feedback Mitchell. Your order was placed on Nov 21 and shipped the same day, even faster than our promised 2-day we replied to you. The 5-day transit to California is normal for UPS, and shipping speed after pickup is outside our control. We appreciate your business and hope to get 5-stars next time :)
Could not find this part anywhere
Could not find this part anywhere, so glad I found DUAPARTS.com
Reply from Duaparts2025-11-28
Thank You Bob