Beautiful dresses
Beautiful dresses, came in 2 weeks, great quality and made exactly to order. Would definitely recommend
About duntery.uk
Data updated- Website
- duntery.uk
- Category
- Shopping & Fashion
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 24 reviews
- Replies to negative
- 85% (87/102)
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About this business
Duntery uk is an online retailer based on our own design team and exclusive factory. We mainly sell bridesmaid dresses & wedding gowns. Our design and production team for introducing new trendy patterns every season.On each product page, we feature customizable sizing options. We also offer unlimited customization. All you have to do is provide us with your bust, waist, and hip measurements so that we can tailor it to your specifications.Supported shipping countries: United Kingdom, United States, Mexico, Canada, Australia, New Zealand, France, Spain, Italy, Germany, Poland, Netherlands, Belgium, Greece, Sweden, Portugal, Austria, Denmark, Finland, Norway, Ireland, Iceland, Switzerland.Expedited Delivery Service Partner: TNT, DHL, FedEx, UPS, USPS.Delivery Time: Package delivered in 3-7 business days after shipped out if expedited shipping services are applied.
Written by the business, not verified by us.Is duntery.uk legit?
duntery.uk (duntery.uk) has a 3.3 out of 5 rating on OK.one, based on 253 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 59% rate it 4 stars or higher while 39% give 1 star; The business has replied to 85% of negative reviews; 24 of them were added in the last 12 months. Last updated 2026-10-25.
What people say
Yesterday i received my purchase
Yesterday i received my purchase. A gorgeous dress so beautiful the material, the quality of work. Everything is top. Customer service was amazing.
Do not get near this company
Do not get near this company. They advertise certain time on the website then someone sends an email with completely different dates. When I asked to cancel my order they asked me to pay an additional £20 for faster shipping but they won’t tell me when it’s going to be shipped or arrival time! That’s their response to a cancellation email, then they went on saying that they have already made the dresses within 3 hours of submitting my order🤣 and they need to deduct a certain amount, again nothing is clear and it’s a complete rip off! They use English names to advertise for their website by they’re Chinese and completely dishonest and scammy!
Reply from duntery.uk2025-06-12
We're so sorry that it's brought you a bad shopping experience. We checked all records, and the dresses were being made when you asked for the cancellation. There is an event date on your order, so we ask the workers to finish yours first. We made to order and will give you a refund according to the cancellation policy. If you want them, and will send them asap. Please contact our customer service if you need any help.
Don’t be fooled
Don’t be fooled by the country in the URL, everything is shipped from China. Dresses arrived that were completely the wrong colour. Apparently it’s not a “quality problem” and they can’t issue a refund despite the dresses not matching the shades that were on the website (at all, by the way. Despite Duntery saying colours are subjective). Then when returning, they suggested to write the declared value under £20, even though the dress is worth £90, to avoid tariffs. Con artists. Will not be using again, and I urge people to stay away.
Reply from duntery.uk2025-06-09
We're so sorry that it's brought you a bad shopping experience. Would you like to tell me your order number? We could not find it. We made to order and could apply for a refund under the policy. If you send it back and have any problem, please contact us after-sale customer service.
Beautiful dress!
It was super easy for me to find a dress in the color and size I needed, I was able to track the dress and it arrived on time so I'm very satisfied! The dress fit perfectly, it was a little long but with heels it's perfect length! Beautiful color and style!
Very bad customer service
Very bad customer service. No reply’s from my emails requesting an exchange. No offer of anything not even a reply to my 3 emails. Don’t shop here!
Reply from duntery.uk2025-06-03
I'm very sorry to bring you a bad shopping experience. Would you like to tell me your order number? We did not find any email record with this name. We replied to all emails. If you do not get the reply, please send us again or tell us the order number, and we will have the customer service contact you.
Disgusting, misleading returns policy
WARNING! Do not shop with this company. I bought two different bridesmaids dresses size 10's. Chose one to keep and wanted to return the other. They make you email first for permission. Then to reply saying they only return 80% and then you pay shipping fees and then you pay a separate postage also. So for the £80 dress I wanted to return, I would only get £13 back. This is misleading as they state all over their website, "quick easy returns". This is a lie and something needs to be done! I will be contacting consumer and customer right about this. I am really struggling with money ATM and could not afford this not to be returned. Also because I have been charged £75 by a local tailor to get the dress I kept taken up and a bad stitching on the strap fixed.
Reply from duntery.uk2025-06-03
We are very sorry to bring you a bad shopping experience. First of all, we make dresses according to orders, and each one is made by hand first. There is no inventory, which also helps avoid resource waste and protects the environment. So, for the dress without quality problems, we can only give an 80% refund. Secondly, we checked your order; you used a 12% discount and a free postage discount, and the actual price of the dress you want to return is £61.05. Then, if you want to return it, we can refund you according to the policy. Of course, we noticed that you said you took it for modification. For the benefit of customers, we could apply for a partial refund as compensation according to the modification policy to reduce your losses. Finally, thank you for your understanding. If you have any questions, you can contact our after-sales customer service.
This dress was simply stunning
This dress was simply stunning. The entire day I recieved constant compliments on how beautiful the dress was. I asked for the dress to be altered to my height 5ft and for the sleeves to be fitted on as opposed to hanging off the shoulder and they did just that. I received the dress well before 4 weeks and it fit like an absolute glove. For the price, material and craftsmanship I can't believe how beautiful this dress is. I would definitely buy from here again, simply amazing. The dress came packaged well aswell
Well done and Beautiful color
Well done and Beautiful color. I'm happy to use it for summer events
Company does NOT do refunds or returns…
Company does NOT do refunds or returns - after requesting a return and (partial) refund because they don’t do full refunds - my parcel was returned from China. The company operates from China and not the UK. Additionally, the dress was not the colour shown on the website. Do not use this company.
Reply from duntery.uk2025-05-14
Dear, I'm very sorry to bring you a bad shopping experience. Would you like to tell me your order number? We cannot find the order under this name. And about our return policy, which is clear on the site. We made to order. Our factory is in China, and we do not have a UK warehouse, so we need to send it back to our factory. And the colour is made by the photo of the site and the colur swatches, but it will be a little colour difference for some reason, such as dying every time, different monitors and different fabrics, and others.Hope you could understand. If you need any help, please contact our after-sale customer service.They will help you solve your problem.
Great quick service even with custom…
Great quick service even with custom sizes. Dresses are amazing and my girls looked incredible in them as flower girls at the wedding.
Not a good experience at all!
Not a good experience at all! Dresses took weeks to arrive and the dresses that eventually arrived were in very poor condition one of which was ripped. The colour was very off too! White dresses had a blue tinge. Customer service was fine but slow. I of course got reminded of all the fine print (yes I hold my hands up I should’ve read it) and kept being encouraged to try and resell the dresses instead of return. There’s no way I could sell them, and to be honest I wouldn’t want to dump them on anyone else! Finally got the return details only to find out I will be losing nearly half of the order’s amount due to various policies. I also mentioned I wanted details of how to leave a website review and have been completely ignored! Will NOT be ordering from here ever again and will encourage anyone else to do the same!
Reply from duntery.uk2025-04-27
I'm very sorry to bring you a bad shopping experience. First of all, we make dresses according to orders, and each one is handmade. We checked your order. The production time of this style is 7-10 working days. You chose standard shipping, and the shipping time is 7-10 working days. Secondly, regarding the colour issue, white needs to be bleached, and there may be a little bit of color. Then, if you want to return it, we can refund you according to the policy. Finally, we noticed that the return address has been provided to you. We will contact you immediately after receiving the return to refund you. If you have any questions, please contact our after-sales customer service. Thank you for your understanding.
Beware of custom made, standard made ok
Unfortunately the custom made dresses are not made well. I ordered 5 dresses. 3 were custom made and needed altering due to the too wide shoulders and too small busts. It looks like they just took a larger size and tried to modify it to fit the measurements I gave, instead of truly custom making it. (They also do not allow for ease in the pattern as they were too small in the waist and bust- a true seamstress knows to allow a 1-2 inch ease). The standard made dresses look fine but need to be hemmed quite a bit (which is why I ordered custom sized). I had to have the custom made dresses altered and then the bridesmaids had to wear an undershirt. I think you will be ok as long as you don't order custom dresses. It will be cheaper to hem the dress than pay for alterations from a custom made dress. Side note: they offered me compensation to take down my negative review. This might be why they have some "glowing" reviews. My advice would be to go with a standard made, not custom made dress and allow plenty of time for alterations if needed.
Reply from duntery.uk2025-04-24
Hello. We haven't communicated yet. Based on your name, we only found one order and only one dress. You said many dresses are not suitable, do you have any measurement photos to prove it? Please contact us firstly. We will assist you. Thank you for your patience.
Bridesmaid dress in dusky blue
The dress arrived within the promised timeframe. It was exactly as depicted in the picture. The color was perfect and matched the website's description. When I tried it on, it was a little snug but fit well. I used the sizing chart on the website, which helped tremendously.
Very nice dress!
The dress is beautiful
The dress is beautiful, the quality is perfect!
Great price……. Highly recommend r
Bought a dress for my daughters prom. Delivered within 2 weeks. As desscribed lovely material, fits well, a little long she’s 5ft 5” and price reasonable,
My dress is beautiful
My dress is beautiful, well made and delivered within 4 weeks. I love it and I can't wait to wear it to my wedding in June. My bridesmaids willbe ordering theirs very soon.
Amazing dress - would definitely recommend.
Purchased the dress for my wedding day, and I couldn’t have been happier. I chose to buy a standard size and have alterations done by someone locally, but the quality of the dress was amazing for the price, I was overjoyed with it.
Beautiful Dress
Ordered a formal dress for my daughter. We ordered it custom size - there were clear instructions on how to measure. Dress was perfect! Great price compared to 'boutiques' and similiar quality. Very pleased!
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