Duntery uk is an online retailer based on our own design team and exclusive factory. We mainly sell bridesmaid dresses & wedding gowns. Our design and production team for introducing new trendy patterns every season.On each product page, we feature customizable sizing options. We also offer unlimited customization. All you have to do is provide us with your bust, waist, and hip measurements so that we can tailor it to your specifications.Supported shipping countries: United Kingdom, United States, Mexico, Canada, Australia, New Zealand, France, Spain, Italy, Germany, Poland, Netherlands, Belgium, Greece, Sweden, Portugal, Austria, Denmark, Finland, Norway, Ireland, Iceland, Switzerland.Expedited Delivery Service Partner: TNT, DHL, FedEx, UPS, USPS.Delivery Time: Package delivered in 3-7 business days after shipped out if expedited shipping services are applied.
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Is duntery.uk legit?
duntery.uk (duntery.uk) has a 3.3 out of 5 rating on OK.one, based on 253 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 59% rate it 4 stars or higher while 39% give 1 star; The business has replied to 85% of negative reviews; 24 of them were added in the last 12 months. Last updated 2026-10-25.
I would never recommend this company. It says easy returns but it’s far from that. I paid 140+ tax for the Adriana dress. It doesn’t fit and wouldn’t even come close to doing up. The bust size says 37 1/2 and normally that would be fine. I emailed and explained that to them. There response was to get it altered and it would be in my best interest to keep the dress. If I chose to return the dress I would get 92.50 back and then have to pay for shipping and any hidden costs. All said and done, I’d loose a lot of money on the dress. I’m very disappointed.
Reply from duntery.uk2024-09-09
Hello,
You bought a dress in standard size. The size of the dress we made is correct. The maximum error is 1-2cm. If your body shape is not quite standard and the dress does not fit perfectly, it is also normal. Many women are not of standard physique. But you can't just say we made the wrong size. It's not our fault. We are also sorry that the dress does not meet your satisfaction.
We have made suggestions and are ready to partially compensate you. You can also choose to return or exchange goods. If you don't return the dress, we can't refund you all or most of the money, can we? We can only do our best to provide you with compensation.
If you insist on returning the item, please read our website's return policy carefully before returning the item. Confirming the return means that you agree to our policies.
Thank you for your cooperation and patience.
Best regards
THIS IS A SCAM!!!😭 DO NOT BUY ANYTHING FROM THIS SITE!!!!!
1. You don’t know what day your package will come
2. Doesn’t tell you when it’s delivered
3. The package stinks like FISH
4. Not the color I was looking for
5. Horrible material, not worth your money!!
5. BIG Problems with RETURNING!!!!
6. not good customer service
Reply from duntery.uk2024-08-29
Hello dear,
The tracking number is displayed on the order, and we have also sent emails to inform you of various information regarding the successful ordering, shipment of the product, etc. Please do take a look and pay attention if you are so anxious about the order.
Due to photo shooting lighting and computer editing, there may be some color differences in the actual dress color. It's hard to avoid. And please take a photo of the dress in natural light before checking the color. Lighting has a significant influence on the color of the dress. Thank you for your understanding.
As for the unpleasant smell of the dress you mentioned, we have no way of knowing the specific situation. We cannot defend ourselves. If you are not satisfied, we are also sorry.
If you insist on returning the item, please read our website's return policy carefully before returning the item. Confirming the return means that you agree to our policies.
We have made suggestions and are ready to partially compensate you. You can also choose to return or exchange the dress. If you don't return the dress, we can't refund you all or most of the money, can we? We can only do our best to provide you with compensation. We don't make any money with this order.
Thank you for your cooperation and patience.
Best regards,
So happy we used this company for my daughters Prom dress
So happy we used this company for my daughter’s prom dress. It came earlier than expected and was really beautiful.
Couldn’t recommend this company more highly.
My dress was made to measure, it fitted perfectly couldn't of asked for anything better, i had no bad experience when ordering it was easy instructions, the delivery was perfect it came a month before the event i needed my dress for so i was happy with that, nothing was missing or out of place so all in all i was a happy with my order.
Do not use Duntery! Wrong colours and difficult returns process!
Ordered 3 Bridesmaid dresses in Burgundy, they arrived in a bright red colour. Disputed this back and forth with their complaints team (Maya), and was told there was no error. The dress clearly did not match the website! Easy returns is also missold on the website! The returns process is complex, you will have to pay a variety of shipping fees which mean it's not worth making the return anyway. They are taking advantage of customers at what is meant to be the happiest time of our lives. I've read the replies to other reviews here - do not believe these, they are not reflective of the experience I've had.
Reply from duntery.uk2024-08-07
Thank you very much for your support of our website. We are very sorry for the bad shopping experience. Could you tell me your order number? About the return policy, we could apply for an 80% refund, which is clear on the site. The shipping back is paid to your local courier company, not us. Hope you can understand. Have you sent the dress back? If you need any help, please contact our customer service.
I was so impressed with the quality and fit of my bridesmaid dress from Duntery. I felt amazing and got so many compliments at the wedding! The free customised sizes option really helped me too. Highly recommend!
Ordered a tulle gown in uk4. The dress is very suitable for photo taking, the skirt is very large, and the fabric looks good. Fits also perfectly. Definitely met my expectations.
I've had a bad experience. Firstly, this is not a UK store, and they do not mention the delivery date, and it comes with odd packaging, and the dress size is unsuitable and the fabric is of poor quality. It was completely a waste of time for me to return it with my own money and they asked for the tracking number.
Reply from duntery.uk2024-07-12
Hi,
We are so sorry that you had a bad experience. First, the time is clear on the product page, which includes the making time and the shipping time for this dress. Second, if your dress is not suitable or you do not like it, you could return it to get a refund by the policy. Finally, if you have sent the dress back, please send the tracking number to our after-service. If they get the return and will give you a refund ASAP, or if there is a problem in transit of the returned, they could help you contact the local courier company. Please do not worry, what they do is try their best to help you solve the problem. If you need any help, please contact them. Good time!
I was hesitant about ordering this dress first time but I had absolutely no need to be.Because this is my second order. The dress arrived well within the promised time scale and it is beautiful. High-quality material, exceptionally made, and fits perfectly. It looks just like it does on the website. I would order again.
Hassle free returns couldn’t be more wrong. I ordered a dress and I didn’t like it on and it was far too long for me so I decided to send it back. I was told I must provide photos to prove it didn’t fit properly (I didn’t do it) and was then advised I would only receive 80% refund, I had to pay shipping and advised there are issues shipping into China and some other issues if I don’t supply a tracking number. They’ve made it almost impossible to make a return, I’ve never received my refund. Would not recommend unless you’re 100% certain you won’t return.
Reply from duntery.uk2024-07-04
Thank you very much for your support of our website. We are very sorry for the bad shopping experience. Could you tell me your order number? About the return policy, we could apply for an 80% refund, which is clear on the site. The reason we asked the photos is that we could help you supply for different solutions to reduce your loss. And about asking for the tracking number, because some customers wrote too much value when return, cause the package was stuck in customs, we could not receive it and do not know where it is. If the customer said the tracking number, we could tell the relevant information to the customs. Hope you can understand. Have you sent the dress back? If you need any help, please contact our customer service.
I loved this dress! The color was exactly as shown on the website. As the sunlight reflected off of it, you saw many different colors from pink, to blue, to purple. Ot fit perfectly, and was made to my measurements. I received so many compliments on this dress and can’t wait to wear it again.
The dress arrived quickly, fit perfectly, and looked just as in the pictures online.
Especially the flowers on the dress, very delicate and suitable for summer. Highly recommend shopping for any occasion.
I would never buy from this site again.
I order 3 dresses, which 2 didn’t fit. You have 5 working day to let them know you wanted a refund. I told them the same day. Firstly you have to pay for postage which was £11.99 x3 then because I had to sent to back, it costed me £32 in postage. When I sent them back they asked how much the value was which I told them £140 but in fact it was £158. My dresses sat in customs over 2 months as I was emailing this company for a refund, which they finally told me I had to pay a customs charge of £28.
The total amount I paid for the dresses was £79 x 2 postage to me was £35.97 to send back £32 and customs charges £28 which was a total of £253.97 the refund I got back was £98.40 for both dresses because they said they only give 80% of the refund back. I was so upset I’m a single mum and to lost that amount of money was heartbreaking. My advice would be DONT BUY FROM THIS SITE. They say Uk but they are in china..,
Reply from duntery.uk2024-06-24
Thank you very much for your support of our website. We are very sorry for the bad shopping experience. Since we make dresses according to orders, we can only give an 80% refund for standard-size dresses, about the customs fee, which the customs department charged, not us. Paying tax is a duty that every citizen should abide by. We have refunded you after getting your permission. If you need any help, please contact our after-sales customer service at [email protected]. Have a nice day.
Despite 'hassle free returns' - no returns allowed
I ordered two flowergirl dresses and recommeded shawls to match for the bridesmaids, while the dresses were great the shawls were a very different shade despite all being 'Jade'. Despite the claims of a hassle free returns policy, there are no returns - which is contravention of UK Consumer Rights. I was told that it was because they were different material they were a different shade of the same colour. I was offered an offensive 10% refund on the nearly £60 - for shawls that I can't use as they are not fit for purpose due to them not matching. I had relied on the 'no hassle returns' which was a misrepresentation - along with the colour.
Reply from duntery.uk2024-06-24
Thank you very much for your support of our website. We are very sorry for the bad shopping experience. The dress and the shawls are made of different fabrics, so the final effect will be a little different, we have mentioned this problem on the site. About the return, the shawls are final sale, and could not be returned by the policy. For your interest and to get your satisfaction, we could apply for a little compensation. If you need any help, please contact our after-sales customer service at [email protected]. Have a nice day.
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