Duntery uk is an online retailer based on our own design team and exclusive factory. We mainly sell bridesmaid dresses & wedding gowns. Our design and production team for introducing new trendy patterns every season.On each product page, we feature customizable sizing options. We also offer unlimited customization. All you have to do is provide us with your bust, waist, and hip measurements so that we can tailor it to your specifications.Supported shipping countries: United Kingdom, United States, Mexico, Canada, Australia, New Zealand, France, Spain, Italy, Germany, Poland, Netherlands, Belgium, Greece, Sweden, Portugal, Austria, Denmark, Finland, Norway, Ireland, Iceland, Switzerland.Expedited Delivery Service Partner: TNT, DHL, FedEx, UPS, USPS.Delivery Time: Package delivered in 3-7 business days after shipped out if expedited shipping services are applied.
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Is duntery.uk legit?
duntery.uk (duntery.uk) has a 3.3 out of 5 rating on OK.one, based on 253 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 59% rate it 4 stars or higher while 39% give 1 star; The business has replied to 85% of negative reviews; 24 of them were added in the last 12 months. Last updated 2026-10-25.
Ordered a bridesmaid dress which arrived fairly quickly. The dress is good quality however the colour was completely different to what was shown online. I understand there can be a difference between online photos and the colours of fabrics in real life however the so called 'cinnamon rose' colour was cerise pink. The returns and refund policy is a disgrace to say the least. Using the excuse of only being able to give an 80% refund due to dresses being "made to order" is nonsense as I know of other companies who offer full refunds and who provide free shipping labels. Serves me right for using a different company and for not reading the reviews first!
*Duntery's response to this review states that as I ordered a custom dress there are no refunds - I did not order a custom size dress.
Reply from duntery.uk2024-06-22
Thank you for your email. We are very sorry for the bad shopping experience. Would you like to tell me the order number? We check all email and order records but do not find your order. If you bought the standard size, we could apply for an 80% refund by the return policy if there is no quality problem. Because all the dresses are made to order whether the standard or custom size. Hope you can understand. If you want to return it, please contact our after-sales customer service at [email protected]. Have a nice day.
Stay away from thia company.
First i didnt realise my dresses were coming from china. Duntery UK? NOT
Arrival time ok but wrong dresses sent. And i ordered a J6 and J10
I received wromg dress size PE? Measurments are inbetween their web sites J7 & J8 also received a J12 which is making me think i may habe someone else custom order.?
Anyway i emailed cust services and reveived a reply from Maya which is actually an automated email. Explaining their returns policy..basically they dont let you return but i could but would have to pay shipping. And would not get a full refund...still ongoing. Think im going to do credit card chargeback and write it off as a bad experiance
Reply from duntery.uk2024-06-21
Thank you very much for your support of our website. We are very sorry for the bad shopping experience. We noticed that you said you received the wrong dresses or someone else's dresses. Generally, there is a label with the order number on the dress, which you can send to our customer service to check, and then the customer service know whose dresses you got. If we did make a mistake or send the wrong dresses, we can remake it for you or contact the customer who received your dress and resend it to you. Please contact the after-sale customer service for help. Thank you for your understanding.
Ordered two bridesmaid dresses and unfortunately one arrived in the incorrect colour. After a little bit of messaging via email with prompt responses the issue was resolved and the correct dress is now with me. The quality of the dresses are lovely cannot fault them so happy I decided to buy them from Duntery. Great value for money.
I originally gave a poor review as I was not happy that the fabrics used in the dress didn't colour match properly - it was supposed to be all burgundy but the stretchy skirt fabric has a pinker tone in natural light. Duntery initially refused to recognise this a a manufacturing flaw and give me an 80% refund, as it was custom sized. I pointed out that this didn't comply with trading standards and best practice. However after several weeks of messaging and me sending the dress back to China we have resolved it and I have a refund.
Overall I'm sorry to say I wouldn't buy from them again but the actual dress I received was well enough made and designed, other than the fabrics and I'm sure many sales go through without a hitch. If you buy from them I would just say be aware that their returns policy isn't fair and can cause lengthy issues if the problem isn't straightforward damage or such like. An edited version of my original review follows:
I’m looking for a wedding dress but in burgundy rather than the traditional British white/cream. A friend suggested Duntery as they had a couple of options that looked suitable. I was hesitant because of their returns policy but decided to give it a go. I had got a fabric sample but was extremely disappointed when the dress arrived and the top and bottom fabrics didn’t match. The top is burgundy but the bottom half is a fabric that changes tone depending on lighting and looks way too pink in natural light. It also doesn’t drape quite as it looked online which I don’t think is just down to my shape. Final thing was the arm holes are quite small and would’ve needed altered. Although I had asked for a custom size (almost 14 but slightly bigger, so could be resized easily) so knew their policy was no refund I contacted them. British trading standards means they should refund or replace if an item isn’t fit for purpose, which it isn’t. I’ve had a complete runaround with their customer service.
In response to Duntery’s comments, yes people have different colour perceptions which is why it is important to ensure fabrics match and are compatible. The skirt fabric looks too pink in natural light compared to the burgundy top - something that is not evident on the website images. As a physicist I understand optics and this is not simply an issue of my own retina responding differently to other people’s.
Reply from duntery.uk2024-06-21
Thank you for your email. First of all, we are very sorry for the bad experience you have had. Because your original order was for a standard size, and you said you wanted to return it at first time, we informed you of our return policy for standard sizes. However, when we registered the return, we found that you had modified it to a custom size before the production process. We also informed you in advance that custom sizes are not returnable. So according to our policy, your custom-sized dress cannot be returned unless there is a quality problem. Secondly, regarding the colour issue, everyone has a different degree of acceptance of colour. The dress was made of the same fabrics as the models. Finally, since custom sizes cannot be returned, to reduce your losses, we can also provide you with some compensation following our compensation policy. Please contact the customer service asap. Hope could get your understanding, and wish you a happy life.
Absolutely an scam!stay away from this site. Totally illegal and a nightmare to deal with.3 months later and still fighting for a refund in China not the Uk!my wedding is in a month and I don’t need this nightmare.
Reply from duntery.uk2024-06-21
Thank you very much for your support of our website. We are very sorry for the bad shopping experience. Would you like to tell me the order number? If you send the dress back but do not get the refund for a long time, please contact customer service to check it. Thank you for your cooperation and patience.
Very poor quality. Bought a prom dress for my daughter arrives with stitching coming away at the seams. Contacted support they offered to give me 20% refund and to keep the dress. After asking for a full refund I was told I would lose shipping costs that I have paid plus would need to pay high shipping fees to refund
Reply from duntery.uk2024-06-21
Thank you very much for your support of our website. We are very sorry for the bad shopping experience. We checked our email records and order records but did not find your order. Would you like to tell me your order number? Since we make dresses according to orders, we can only give an 80% refund for standard-size dresses if you want to return them. Of course, if your skirt has very obvious quality problems, you can send the evidence to our customer service and we can apply for a full refund for you. If it is a minor problem, we also have a corresponding compensation policy. If you need any help, please contact our after-sales customer service at [email protected]. Have a nice day.
Ordered a custom dress for my child. The length of the dress is longer than my child’s entire height. They told me I should be able to tell from the model that the dress “runs long.”
Per the response below, your emails to me specifically said I cannot return it and you offered me 10 dollars.
This is the email:
Hello,
Tailored dresses cannot be returned or exchanged. Thank you for your understanding.
If you prefer to keep the dress，in that case we are willing to compensate you $ 10 ，do you think that's ok?
In addition, we are also willing to provide you with a discount code IRIS15 (15% discount), which can be used for your or your friend's next order!
Kind regards,
iris
Customer Service Department
Reply from duntery.uk2024-06-21
Hello. What is your order number? Regarding returns, please refer to our website's return policy.We will make suggestions and are ready to partially compensate. You can also choose to return or exchange goods. If you don't return the dress, we can't refund you all or most of the money, can we? We can only do our best to provide you with compensation. Thank you for your cooperation and patience.
If I could give zero stars I would. Their return policy is horrendous. If you order from them - you must assume nothing is returnable....even if you just need to try on different sizes. The dresses are priced low, but nothing is returnable (for any reason).
Reply from duntery.uk2024-06-21
Hello. We do not support the service of trying on many dresses for free. Regarding returns, please refer to our website's return policy. If you don't return the dress, we can't refund you all or most of the money, can we? Thank you for your cooperation and patience.
Was super impressed with the customer service. Maya responded promptly to all.my emails and was very helpful. Communication excellent! And the dress itself was beautiful- accurately sized( I had it made to measure), beautifully made and finished.
Cant be more thankful to Maya for being efficient with emails and queries. Got my little girl’s dress delivered on time and the dress was just beautiful, quality was perfect.
1.It say delivery time 7 to 10 days .I received my dress after 45 day .And after I had to email several times.The shocking was ,when they asked me when is your event ?Don't thing it's ok.
2.The dress didn't fit me ,and looked no the same on the picture ,tvery narrow at the top and very wide at the bottom. I decided to return
3.Shocking ,The emails coming to me ,£26 to be refund and to order another dress,I paid more than £140
4,I have to send back in China I paid £25 for postage and they took me £10 for some fee
5,I spend £170 and received £96 back plus the worries ,this dress was for my son wedding
6.Absoluty not recommended
Reply from duntery.uk2024-06-21
Thank you very much for your support of our website. I am very sorry for the bad experience you had. First of all, regarding the time issue, we make the dress after receiving the order. You purchased a MUM dress, and the production time is usually 10-15 working days. If it is not sent out on time due to other reasons, we will confirm the activity time with the customer to see if it is in time, and urge the factory every day. Regarding the return issue, for standard sizes with no quality problems, we could only provide an 80% refund. Hope you can understand. We also verified that we reached an agreement in early May and have refunded you with your consent. Please contact our customer service if you have any questions. Thank you for your cooperation and patience.
Please avoid! Trying to look like UK company however the dresses are from
China. I have received dress in wrong colour, different material and different cut and it’s unbelievably difficult to deal with them. They offered me to keep the dress and return 20% which is a bit over £20. Absolutely ridiculous. Waste of money and time
Reply from duntery.uk2024-06-21
Thank you very much for your support of our website. We are very sorry for the bad shopping experience. We checked our email records and order records but did not find your order. Would you like to tell me your order number? Since we make dresses according to orders, we can only give an 80% refund for standard-size dresses if you want to return them. Of course, if your skirt has very obvious quality problems, you can send the evidence to our customer service and we can apply for a full refund for you. If it is a minor problem, we also have a corresponding compensation policy. If you need any help, please contact our after-sales customer service at [email protected]. Have a nice day.
* I am updating this review following the unbelievable response from Duntery some 2 months after my original review! Not exactly helpful or good customer service. You received numerous emails from me so I imagine you know exactly who I am from my initials but regardless you, Maya were extremely unprofessional and unhelpful. I decided to go through the PayPal dispute service and despite them going in Duntery’s favour first off because I refused to pay to return the item based on the many negative reviews, Maya suggesting I lie about the value of the item for customs which is unlawful and the fact I refused to return without a prepaid return label when the seller is responsible for return costs when items are not of a satisfactory quality nor fit for purpose in line with the consumer rights act 2015, but once I appealed and requested formal complaint they upheld my complaint and issued my refund in full. I urge you all to pursue your issues as this company is making a fortune ripping people off. Complete scam company. Disgraceful.
Original review 30.04.24- This company breaches Consumer Law. Advertises as a UK website but is in fact china. I have emailed a complaint and it is not being taken seriously. The company seems to think it does not have to comply with law. Terrible dresses. Sizing is completely off. Dress far too heavy for the straps. Terrible material. Dresses not fit for purpose. Misleading website information. Awful. Stay away from this company.
Reply from duntery.uk2024-06-21
Thank you very much for your support of our website. We are very sorry for the bad shopping experience. We checked our email records and order records but did not find your order. Would you like to tell me your order number? Our factory was in Asia, so the dress was shipped from there. We found you mentioned that there is a problem with your dress, please tell me your order number or contact the after-sale customer service at [email protected]. We will help you solve the problem when we receive your reply. Have a good time!
We found a dress from Duntery but it didn’t have the colour my daughter wanted. When I enquired, Maya replied that the workers can make the dress in the colour my daughter wants.
A couple of days after ordering, my daughter realised that she had given the wrong measurements. I contacted Duntery but wasn’t hopeful that I was in time to change the measurements.
However, Maya from Duntery replied that she had asked the workers to amend accordingly.
Despite this change, the dress arrived in just over 2 weeks after placing the order.
The dress is lovely and fitted like a glove.
My daughter is over the moon.
Maya’s service is amazing and the dress is gorgeous and certainly value for money.
I highly recommend this online shop.
Easy to order and very clear email communication when I asked about delivery date. Dress arrived it is a perfect fit and colour exactly as on website. Very competitive cost
Worst experience ever with an online dress company ! The dress was too small and even though the website says easy refunds and returns - it is not true! They emailed me back and forth wanting to give me $24 to keep the dress. I paid $94 for it. I will never go on their website or buy from them again !! So disappointed!!
Reply from duntery.uk2024-06-21
Hello. You bought the wrong size, we didn't make the wrong size, it's not our fault. Regarding returns, please refer to our website's return policy. You did not want to return the goods so we gave you some compensation. Is that not fair? We have made suggestions. If you don't return the dress, we can't refund you all or most of the money, can we? We could only do our best to provide you with compensation. Thank you for your cooperation and patience.
You have to pay for shipping back and also the shipping fee they paid and only get 80% of a refund after that. Absolutely ridiculous! The dresses also come from China, not the UK! Absolutely ridiculous. Avoid. Avoid. Avoid!!
Reply from duntery.uk2024-06-22
Thank you very much for your support of our website. We are very sorry that you are not satisfied with the return policy. According to the return policy, we could offer an 80% refund for standard items with no quality issues. The purpose is to reduce the impact on the environment and keep costs low The dress was shipped from our factory, so needs to be sent back to them. If you want to return the product or need help, please contact our customer support for assistance.
AVOID THIS COMPANY AT ALL COSTS! Firstly when I decided to order a few dresses so that I could try them on and decide which style suited me better they refused to allow me to do this forcing me to only pic 3 dresses - even though I was happy to then return the remainder and take the 80% refund. Then the dates that I should receive the dress kept getting pushed back and back to the point I would not receive the dress in time for the wedding. They confirmed in email that they had not started the dress and when I asked to cancel as it would not arrive in time they then changed their mind and said the dresses had been made and so now they could not cancel the order. They are still refusing to provide a refund 3 weeks later and are still saying they can only give me an 80% refund if they send the dress despite me saying they can keep the dress to save both parties shipping fees and they would also be able to resell them as I ordered a sample size not custom. Other men Evers of my bridal party have gone to return dresses ( due to them being cheap and if poor quality) only to find the 80% refund is again a lie and there are hidden shipping fees and customs fees to return the items so actually you end up with about a 30% refund. This company is not uk based like their website implies and everything is done in china! Please save your self the weeks of hassle and diss appointment and use another company.
I was very hesitant initially to order because of the many bad reviews on here, however my dress arrived today and it is absolutely beautiful! It matches the image perfectly and the sizing is all correct. Will definitely return to this website. Dress took around 2.5 weeks to arrive.
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