Wise choice
Easy to book and travel to all the location with reasonable price.
About Easybook.com
Data updated- Website
- easybook.com
- Category
- Travel & Vacation
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 50 reviews
- Replies to negative
- 99% (212/215)
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About this business
The largest land and sea transport booking website in Southeast Asia.
Is Easybook.com legit?
Easybook.com (easybook.com) has a 1.6 out of 5 rating on OK.one, based on 261 user reviews collected here. It is listed under Travel & Vacation and its reputation is poor. 79% of reviews are 1 star, a relatively high share; The business has replied to 99% of negative reviews; Reviews mostly discuss Refund, Customer service. Last updated 2026-10-24.
What reviewers say
AI generatedMost reviewers were let down by their experience overall. People often described the booking platform as extremely frustrating and entirely unreliable for travel planning. Travelers frequently encountered severe transport delays, sudden schedule changes, and buses departing ahead of schedule without waiting for ticketed passengers who were consequently left stranded. Some reviewers were not happy with customer support, noting that representatives provided unhelpful templated replies and consistently failed to resolve urgent travel problems. Additionally, consumers struggled significantly with booking modifications and financial matters, reporting that formal requests for itinerary adjustments or legitimate refunds were dismissed or ignored entirely.
Auto-generated from all reviews of this business. For reference only.What people say
Booking was fast and convenient !
Good and smooth booking
Performance of Easybook
Good service and fast response.
great one stop app for all the bus and…
great one stop app for all the bus and ferry tickets... i had been using this app and website for many year...
So far so good ..this appss help me…
So far so good ..this appss help me alot booking my trip ..
Great platform for purchasing online
Great platform for purchasing online ticket! Easy and Convinient Easybook indeed very easy Shout-out👏🏻👏🏻👏🏻
Thumbs up!
Thumbs up! Good transportation services
Easy Travel with Easybook
I can get all the transport ticket here during my traveling. Nice apps!
Sherlyn Wong
Nice platform. All in one. Very convenient to buy bus ticket.
Hi booked train ticket for 4 pax for 1…
Hi booked train ticket for 4 pax for 1 June 12.30pm SG to JB on 1 May but no email confirmation nor pending confirmation emails received from easybook. Tried call hotline from Friday till today but seems always busy. So is my booking successful or not? My credit card has been charged
Reply from Easybook.com 2019-05-08
Hi Mei Chi, Thank you for your feedback and we are so sorry to hear about your unpleasant experience. Our customer service team has sent a refund email to you as your booking was unsuccessful. We apologise for any inconvenience caused. Regards, Easybook
Haven't had any bad experiences so far
Haven't had any bad experiences so far. Booked bus and train tickets on the platform. Only thing is that I always have trouble booking train tickets in the mornings bcos the website cant load. But it is okay by afternoon.
Reply from Easybook.com 2019-04-10
Hi Jxxx, Thank you for your feedback and positive review. We take every feedback seriously and we will definitely continue to work on providing the best services for our customers. Thank you. Cheers, Easybook
Update on previous review
Wrote a review prior to this. Eventually got response couple of days later. Problems rectified. They agree to refund the double charged bookings. Although yet to get back the refund, I still appreciate at least someone read the email, response and acted on it. Therefore the number of stars increase.
Reply from Easybook.com 2019-04-09
Hi ka161973, Thank you for your feedback. We really appreciate your kind words here and we will definitely continue to work on providing the best services for our customers. Thank you. Cheers, Easybook
Good and Convenient
used for a long time, quite stable. And got new mobile app, very convenient.
Reply from Easybook.com 2019-03-21
Hi Caty, Thank you for your feedback and support towards our service! We really appreciate the kind sentiment here and we will continue to strive to provide the best services for our customers. Thank you. Cheers, Easybook
Easybook is great but has some flaws
Easybook has been my go to website to book all kinds of busses throughout Asia. It has been working fine every single time. However I would like to mention that easybook is very uncooperative as soon as you booked your ticket you cannot change anything on it anymore. I booked a single bus trip and wanted to change it to a round trip later on and they said they can’t do it. I never had this kind of problem with any other provider. I think easybook should start getting more flexible with this stuff.
Reply from Easybook.com 2019-03-06
Hi Jennifer, Thank you so much for taking the time to write us a feedback. We wish to highlight that amendments to bus bookings are subjected to the bus operator's terms and conditions of purchase. Therefore, we hope to seek your kind understanding in this matter. Thank you! Cheers, Easybook
Will recommend!
I'm an expat living in Singapore. This is my third time using this online booking website and I have just made my booking for my upcoming Malacca's trip in March. Pretty excited about it! In terms of the website's user interface, it's really simple, hassle-free and intuitive. Given that I'm from the States, I think this website would be really awesome if there's a choice for customers like us to be able to book for flight tickets. Other than that, everything else is pretty much great I guess.
Reply from Easybook.com 2019-02-14
Hi Jane Fernandez, Thank you so much for taking the time to write us a feedback. We really appreciate the kind sentiment here. We have noted down on this and we will strive harder to provide the best for our users. Thank you! Cheers, Easybook
The worst bus experience with STAR QISTNA SG
The worst bus experience that my partner and I had ever had with STAR QISTNA SG... we were there at the bus counter as per the receipt 30 mins earlier... however, we waited for 2 hours and 30mins and still no bus and the 2 counter person that have attended to us was very rude and they keep asking us to wait... As a customer point of view it’s not a good appearance as they already have a system but they look like STAR QISTNA SG didn’t know what are they doing in terms of business... This is really disappointing...
Reply from Easybook.com 2019-02-11
Dear Crystal Charlotte, Thank you so much for your feedback and we are so sorry to hear about this matter. We are more than happy to assist you with more booking details provided. Please drop us an email with your full booking details to [email protected] so that we will be able to investigate and get back to you as soon as possible. Thank you! Cheers, Easybook
Vehicle No-Show
I booked a car for Ipoh. It wasn’t there at the designated time and place. I contacted the provider named on the booking confirmation, but they had no knowledge of the booking. I phoned the number for Easybook shown on the booking confirmation and they took prompt action, and they were very polite. It is very difficult to find the company’s phone number : it is in the smallest print possible and almost hidden.
Reply from Easybook.com 2019-02-12
Dear John Chilcott, Thank you so much for taking the time to write us a feedback. We really appreciate the kind sentiment here. We have noted down the details for this matter and we will strive harder to provide the best for all our users. Thank you! Cheers, Easybook
I dont know about bus but when I buy…
I dont know about bus but when I buy the ets ticket from easybook it is very easy and it beat the hell out of the ktm official website. Good job easybook.
Reply from Easybook.com 2019-02-12
Dear Shah YPVS, Thank you so much for taking the time to write us a feedback. We really appreciate the kind sentiment here. We are happy to hear about your pleasant experience with us and we will definitely continue to strive harder to improve further and as well as to provide the best for all our users. Thank you! Cheers, Easybook
Works well for bus journeys in…
Works well for bus journeys in Malaysia. Also it's fairly easy to find a discount code on the Internet for a quick 10% off. Only problem is that their app is just a buggy redirect to the website. Don't bother downloading it.
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