Customer service (Dini) was very prompt …
Customer service (Dini) was very prompt and clear in replying my emails. Great customer service!
The largest land and sea transport booking website in Southeast Asia.
Easybook.com (easybook.com) has a 1.6 out of 5 rating on OK.one, based on 261 user reviews collected here. It is listed under Travel & Vacation and its reputation is poor. 79% of reviews are 1 star, a relatively high share; The business has replied to 99% of negative reviews; Reviews mostly discuss Refund, Customer service. Last updated 2026-10-24.
Most reviewers were let down by their experience overall. People often described the booking platform as extremely frustrating and entirely unreliable for travel planning. Travelers frequently encountered severe transport delays, sudden schedule changes, and buses departing ahead of schedule without waiting for ticketed passengers who were consequently left stranded. Some reviewers were not happy with customer support, noting that representatives provided unhelpful templated replies and consistently failed to resolve urgent travel problems. Additionally, consumers struggled significantly with booking modifications and financial matters, reporting that formal requests for itinerary adjustments or legitimate refunds were dismissed or ignored entirely.
Auto-generated from all reviews of this business. For reference only.Customer service (Dini) was very prompt and clear in replying my emails. Great customer service!
261 reviews matching