Ebycco (ebycco.com) has a 4.7 out of 5 rating on OK.one, based on 25 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 19 of them were added in the last 12 months. Last updated 2026-08-10.
This is a review from Zachary Worley aka Zoey. This American made EBike Company is the BEST. They make INCREDIBLE bikes for a decent price for what they are. They are hefty, massive, and powerful. They do not disappoint like the cheap made China ones that fold, or don't go far or very fast, and just don't last. Plus if you want to have a good protection plan that you know will have your back, make sure to use this company. You email them, they'll take u through the steps they need, and they will send you whatever u need. Very pleasant staff and very trustworthy! Make sure to hold back on expense when buying a vehicle/commuter, and go with Ebycco! Customer service is great and help find the solution of issues! And they solve them! I got the C5Pro and it is a BEAST. Everyone complements it. It's the baddest thing I've seen on the street.
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Brian · 1 review · Experienced 2026-05-30 ·
★★★★★
Bike came quick and assembly was easy…
Bike came quick and assembly was easy to understand. Customer service gets back right away with any concerns
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Ira Wilinsky · 1 review · Experienced 2026-05-11 ·
★★★★★
EB7 Pro 24”
EB7 Pro 24”. Bike was received within 4 days which was fantastic. Had a few minor issue which were remedied very quickly. Email response is within 24-48 hrs! Great customer service.
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Joe Colapietro · 2 reviews · Experienced 2026-04-21 ·
★★★★★
Amazing customer service
Amazing customer service. Highly recommend these bikes. They are fun, fast, and so far reliable. I've had to reach out to customer service over a few small items unrelated to the bike itself and they have been nothing short of outstanding and helpful.
K
Kevin Duvall · 1 review · Experienced 2026-04-07 ·
★★★★★
I Gotta say ebycco is the Best company…
I Gotta say ebycco is the Best company I went through Give them 5 stars thank you so much
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Michael DiBenedetto · 3 reviews · Experienced 2026-01-08 ·
★★★★★
Amazing customer service.
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Mark Collins · 1 review · Experienced 2025-12-29 ·
★★★★★
Great customer service 5 Star
I had a problem with my electric bike and they resolved it fast.
I'm very impressed I would definitely recommend this company.
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Thomas St James Jr · 2 reviews · Experienced 2025-12-28 ·
★★★★★
Customer service
I gotta say this companys customer service is outstanding. Every issue i have had they resolve with the quickness. I would without a doubt buy a bike from ebycco in the future, thanks yall you are much appreciated
Agent was very nice and handled the problem promptly..
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D'Wain Moore · 1 review · Experienced 2025-11-25 ·
★★★★★
First I like to say this bike is…
First I like to say this bike is awesome ,I recommend it to everyone that looking for an e bike, customer service is great they responded right away and solved my problem.
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Dave Woolley · 2 reviews · Experienced 2025-11-23 ·
★★★★★
I like my EB10
I like my EB10. Customer service is really good. I don't like the fact the battery has 70 cells which is at 25 ah not 32 ah. I don't like being taken. Lied to. It is a great bike. Fast. The 180cm brakes need to be upgraded. It is a choice ride when you put a shock post on it. For the price and your not 230lbs yes you can go 40 mph. Don't lie though, its not peak 5000watts power bs. its more like 3200 watts power. Also it has serious volt sag. But you can monitor your battery and know when it will die. I like it, I like it a lot. Good price for the power . don't lie about the battery though that sucks. also you cant put a bigger sprocket on it to peddle at higher speeds and that sucks. But it kicks ass.
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Roman Nebot · 2 reviews · Experienced 2025-11-06 ·
★★★★★
"I am a regular bicycle user
"I am a regular bicycle user. I have seven different ones, and since I bought the Ebycco bike, I have been pleasantly surprised by the quality of the product and, above all, by the after-sales service as well.
Every time I have called them with any problem, they have solved it the same day.
Yes, I highly recommend it. And finally, I recommend that you buy it."
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James Mock · 1 review · Experienced 2025-11-04 ·
★★★★★
Great Tech Support Team
We purchased two bikes this past June and really love their agility and performance. The assembly was not difficult and the instruction videos made it easy for a novice. Also kudos to the technical staff one of the bikes had defective battery and failed after 3 months of use. They had me perform some voltage tests on video and verified the problem. Once confirmed they FedEx me a replacement. I must say thanks for standing behind your product and having a great technical support team.
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Joseph Morici · 2 reviews · Experienced 2025-10-20 ·
★★★★★
The customer service was prompt and…
The customer service was prompt and solved the issue with my e-bike. Highly recommend the company, it’s not just the sale but the customer support was very good.
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Matt Goldstein · 3 reviews · Experienced 2025-10-20 ·
★★★★★
Ebycco customer support is fantastic!
Ebycco customer service has been awesome. I purchased the EB10, which has been a great ebike! Upon receipt, I noticed a little shipping damage. I contacted Ebycco support, and they got back to me within 24 hours.
Vinnice from the customer support team helped me identify what would be the best fix for my bike. They then shipped a replacement part the same day! They forwarded tracking so I knew exactly when it would arrive.
A month later, my phone holder cracked. I emailed Ebycco and the same person, Vinnice, helped me. I sent a photo of the crack, and they shipped me a brand new phone holder without hesitation! Again, it shipped the same day and they provided tracking.
My Ebycco customer service experience has been fantastic! Vinnice works with immediacy and understands the customer's needs. I wholly recommend this bike company and their team!! My EB10 is a great bike! I will be an Ebycco fan as long as they are around! Thank you Vinnice, and thank you Ebycco!
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Mike Walker · 2 reviews · Experienced 2025-08-15 ·
★★★★★
Great bike Not so great customer…
Great bike Not so great customer service email only and sometimes they never respond. Bike had scratches from shipping was promised touch up paint but never got it. I recommend the bike it’s fantastic.
The bike i got has been great although I have ran into a few issues here and there i have had no trouble with warranty claims at all everything and the bike has reliably gotten me to and from work everyday a 22 mile trip 1 way
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Elijah Bell · 2 reviews · Experienced 2025-07-29 ·
⚠️ WARNING: EBYCCO Scam, Bait-and-Switch & False Advertising
On 07/30/2025, I purchased EBYCCO’s “Refurbished 29” E8” electric bike for $599 (advertised as 50% off $1,199). The real new E8 sells for $800 — the “50% off” claim is pure fiction.
After my payment for the refurbished bike was processed, EBYCCO claimed it was suddenly unavailable and pressured me to pay the difference for a new E8 bike. When I offered to switch to a refurbished G7 instead, that option “magically” disappeared too.
Weeks later — after 11 emails back and forth (ending 08/12/2025) — they finally admitted in writing that they sent me a refurbished bike, not a new one, yet kept my extra payment. The “new” bike arrived scratched and clearly used, making it obvious what they were doing from the start.
EBYCCO refused to refund the difference or provide a proper resolution. This wasn’t an accident — it was a calculated, deceptive sales scheme designed to take more money from customers while delivering less than promised. I’m attaching photo proof of the bike’s condition upon arrival and an email from them asking me to “review my newly purchased refurbished E8.”
Attached photos include:
Screenshot of EBYCCO’s own email asking me to “review my newly purchased refurbished E8” — undeniable proof of their admission.
Close-up of the scratched front suspension lock dial showing wear inconsistent with a new bike.
Scratches on the top tube paint near the brand logo visible right out of the box.
Chipped paint and scuffing on the crank arm and frame further proving the bike was used.
If you value integrity, honesty, and getting the product you actually paid for, search “EBYCCO scam” before you buy — and take your money to a trusted brand like Rad Power Bikes instead. I’ll also be posting a detailed thread on Reddit soon with the entire email exchange and additional evidence, and will update this review with the link once it’s live.
In their reply, EBycco has still not once provided clear, indisputable proof that the bike I received was actually brand new. This entire situation could have been resolved in minutes if they had simply presented verifiable evidence to back their claim. Instead, they’ve chosen to argue, make personal accusations, and ignore this fundamental question.
Here are the facts, with documentation:
Order Confirmation & Delivery Record – I received multiple official emails from EBycco themselves (screenshots available) stating my order was for a “Refurbished 29" E8 750W 48V 17.5Ah Used Electric Bike for Sale” — including the July 29, 2025 delivery confirmation. This directly contradicts their claim that I was sent a brand-new bike.
Automated Review Requests – Days after delivery, I was sent two automated review requests from EBycco for the refurbished E8 I ordered, not a “brand new” one. If their internal records truly reflected a brand-new bike, why would their system repeatedly ask me to review a refurbished model?
$40 Offer to Remove My Review – On August 12, 2025, I received an email from EBycco stating, “Please delete your review on Trustpilot and we’ll refund you $40.” Offering money in exchange for deleting a negative review is deeply unethical and says a lot about how they handle customer feedback.
Review Removal from Their Website – I left a review on their own store website, which was later removed without explanation. This suggests an attempt to suppress negative customer experiences rather than address them.
No Verifiable Evidence Provided – In all our communications, EBycco has never sent me a receipt, shipment record, serial verification, or any other form of documentation that would conclusively prove the bike was brand new. I have every right to question the condition of the bike, especially when it arrived with scratches and their own system labeled it as refurbished.
I’ve been patient, professional, and more than fair throughout this ordeal. I believe companies—big or small—should be held accountable for how they treat customers. That’s why I’m sharing my full documentation, including screenshots, so others can see exactly what happened rather than letting my experience be buried.
Reply from Ebycco2025-08-13
Hello, Elijah.
Since our founding, EBYCCO has always been customer-centric. Having operated in the US market for many years, we strive to proactively resolve our customers' issues. Honestly, we've never encountered a customer like you, fabricating so many stories, slandering us, and threatening us to get a refund. Don't you feel a bit embarrassed?
First, the E8 on our website is listed at $799, and the image shows a 33% discount, not the "50% off" you claimed. Do you think other customers wouldn't proactively review our website before placing an order?
Second, before placing your order, you inquired about our refurbished E8. We informed you that we were out of stock and would need to wait. Because our refurbished bikes are very popular, we recommended placing your order in advance to allow for restocking and prevent other customers from purchasing them. We ship them in the order they receive. You quickly placed an order for the refurbished E8 for $599, and we informed you in advance that you would need to wait for restocking. It's not like you claimed, "After my payment for the refurbished bike was processed, EBYCCO claimed it was suddenly unavailable." We have chat records for this information.
Third, the day after you placed your order, you urged us to ship the bike. We informed you in advance that a refurbished product wouldn't be ready that quickly. Three days after you placed your order, you continued to contact us, hoping for expedited delivery and expressing your disappointment at the delay. To expedite your bike delivery, we asked if you would be willing to pay an additional $150 for a brand new E8. You told us you were only willing to pay $90, and we ultimately settled on a $100 price difference. In other words, you received a brand new E8 for $699 (a brand new E8 costs $799). You were delighted and gladly accepted this price, expressing your gratitude for our resolution. However, you have stated on other review sites that we "forced" you to pay the $100.
Fourth, we regret that the bicycle you received had some minor scratches. These were minor damages incurred during shipping. We, the EBYCCO brand, stand by our promise that the bicycle we sent was indeed a brand new one. Judging from the pictures you provided, the scratches are negligible. You requested a $100 refund, but we refused. We offered to return the bicycle to us for a full refund. However, you refused and insisted on a $100 refund. Ultimately, we reached an agreement with you to refund you $60 as compensation, which you gladly accepted. These are the details of our email communication.
Fifth, regarding the email you received requesting a review of a refurbished E8 electric bike, it was automatically sent. Your original order included a link to a refurbished E8. After you paid the $100 difference, we didn't promptly update the order to include a brand-new E8. Therefore, the system sent you a review request for the original "refurbished E8." Unexpectedly, this became evidence of your threat. If we had actually sent you a refurbished E8, would we still have asked for a review? What business owner would jeopardize their own brand in this way?
Over the past two days, we've seen your malicious comments on various social media sites. We sincerely hope you'll remove some of your fabrications, as they're quite excessive. Therefore, we contacted you and offered to refund you the $40 difference (so you actually purchased a brand new E8 for $599). However, you refused, threatening us with your comments on various review sites. You demanded a further $290 refund in exchange for removing your malicious comments and writing positive reviews. We're curious if you've used this same tactic against other businesses to obtain further refunds. Is this a regular practice? We have email records of these.
We don't want to argue about who's right or wrong. We remain committed to addressing every customer's needs, but we do so on a fair and equal basis.
One year after I bought 2 bycicles.
I had to replace the minimal original breaks with some quality stuf, the discs included.
The battery lost half of the power in one year. The range is now 20 km in conditions nature using.
