Echelon Fitness (echelonfit.com) has a 2.8 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Sports and its reputation is poor. Opinions are polarized: 43% rate it 4 stars or higher while 44% give 1 star; The business has replied to 84% of negative reviews. Last updated 2026-08-10.
What people say
L
Laura · 17 reviews · Verified · Experienced 2026-06-24 ·
★★★★★
The app is great
The app is great! I can choose from so many different genres of classes. The classes are great and keep me coming back for more. I have an older model Echelon bike without a monitor and I'm so glad I can use my tablet or phone to connect my bike and get a great workout.
Reply from Echelon Fitness2026-07-23
Thank you for your review!
We're delighted to hear that you're enjoying the variety of classes available on the Echelon app and that they keep you motivated to come back for more. It's also great to know you're getting the most out of your Echelon bike by connecting with your tablet or phone.
Thank you for being part of the Echelon community, and we wish you many more great workouts!
There are very very very few cycling classes on demand. (5 maybe)
Reply from Echelon Fitness2026-07-22
Thank you for your review. We're sorry to hear you've been unable to access the range of cycling classes you were expecting.
Based on your comments, it may be that you're not currently on the membership that includes our full library of on-demand equipment classes. One of our Customer Support team members will be reaching out to you shortly to review your account and ensure you're on the correct membership so you can enjoy the full range of cycling content available.
We look forward to getting this resolved for you.
H
Home Home · 1 review · Verified · Experienced 2026-06-22 ·
★★★★★
No one told me if my service is…
No one told me if my service is canceled?! After I requested it?
Reply from Echelon Fitness2026-07-22
Thank you for your review.
We're sorry to hear about the confusion regarding your membership. Having reviewed your account, we're unable to locate an active membership associated with your details, so we'd like to understand your query a little better.
Please contact our Customer Support team by replying to the support ticket if you've already been in touch, and we'll be happy to review this with you and clarify your account status.
We look forward to helping you resolve this as quickly as possible.
Thank you for your great review!
We're delighted to hear you got what you needed quickly and found the service helpful. We really appreciate your feedback and thank you for choosing Echelon!
I paid for premier membership and im still not able to use it
Reply from Echelon Fitness2026-07-22
Thank you for your review. We're sorry to hear that you experienced difficulties accessing your Premier Membership.
Having reviewed your account, we can see that our Customer Support team was able to assist you and successfully activate your membership. We hope you're now able to enjoy the full range of classes and features included with your Premier Membership.
If you have any further questions or need any additional assistance, please don't hesitate to get back in touch, we're always happy to help.
Thank you for taking the time to leave your feedback.
We're sorry to hear that your experience with our Customer Support team did not meet your expectations. Providing a high standard of service is important to us, and we'd appreciate the opportunity to understand what happened and see if we can put things right.
Please contact us by replying to your support correspondence, and a member of our management team will be happy to review your concerns.
We hope to have the opportunity to restore your confidence in Echelon.
C
Christi · 4 reviews · Verified · Experienced 2026-06-18 ·
★★★★★
App is horrible
App is horrible. I paid $399 for some minimal workout bike classes from two years ago and nothing current. Huge waste of money
Reply from Echelon Fitness2026-07-22
Thank you for taking the time to leave your feedback. We're sorry to hear that you've been unable to access the content you were expecting.
Having reviewed your account, it appears that your membership has not yet been activated. One of our Customer Support team members will be reaching out to help you complete the activation process so you can access the full library of live and on-demand classes included with your membership.
We appreciate your feedback and look forward to getting you up and running as quickly as possible.
After a month of waiting for my stairmaill 22 touchscreen equipment, I don’t get any information on shipping or delivery date. When I finally Reached out 3 weeks later, rep informed it was back order but she will upgrade me to next machine up. I’m thinking okay? I wanted the stairmill for before my birthday but I’ll wait another three weeks for the upgrade, fine thanks. The upgrade came, didn’t power on, countless emails and calls for us to troubleshoot the machine ourselves. Countless emails with steps and photo and video requirements. Like com on if it wasn’t for my husband I would have given up. These internal components are heavy and present safety hazards when opened. A premium machine should function efficiently upon delivery. Customers should not have to repeatedly dismantle and reassemble heavy hardware simply to provide evidence of ongoing defects. Finally my husband opened the back and located a connection hanging. Plugged in finally started working. I used it for 5 days 30 min each time, then bam the touchscreen went black. I can hear the class but not see the speed or anything else. This is extremely frustrating, as I am still waiting for a new response. This time I sent again photos and videos as well. Still waiting.
Reply from Echelon Fitness2026-07-08
Thank you for taking the time to share such detailed feedback. We're very sorry to hear about your experience and understand how frustrating this must have been.
We appreciate your patience throughout the delays and the time you've spent working with our Customer Support team to try to resolve the issues with your equipment. We recognize that this has not been the experience you expected, and we're sorry for the inconvenience caused.
Your feedback has been shared with the relevant team, and your case is currently being reviewed. We appreciate you bringing this to our attention and thank you again for taking the time to share your experience.
R
Robert Erben · 1 review · Experienced 2026-07-06 ·
★★★★★
I've had the top of the line stationary…
I've had the top of the line stationary bike for approximately 3 years. I do like the instructors but have had tremendous difficulty getting updated classes. I do have the least expensive plan (I believe it's around $10/month) and have been told they update the contents for all the classes weekly. In the past two years, mine has never updated. I've gone back and forth what appears to be AI and can't talk to anyone. I finally had to cancel because I was tired of doing the same classes over and over. They never offered to try to fix the issue. I also had to change out the screen on the bike myself when I called because the music stopped playing which it seemed caused the updating issue. I was very disappointed in the fact they would rather lose a customer rather than address the issue.
Reply from Echelon Fitness2026-07-08
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and that it ultimately led you to cancel your membership.
It's encouraging to hear that you enjoyed our instructors, but we're disappointed that you experienced ongoing issues accessing updated classes and felt your concerns weren't fully addressed. This isn't the experience we want for our members.
We'd still welcome the opportunity to better understand what happened and review your experience. If you'd be willing to do so, please contact our Customer Support team through our support portal so we can investigate further and see if there's anything we can do to help.
Thank you again for your honest feedback.
This Company makes very good products, and that's what lead me to buy the Echelon Ellipse EL-8s. The frustrating part is that when you purchase it, you don't have access to most of its features. A subscription is required to be able to use the screen functions that would normally be included in this price point. I purchased an elliptical years ago that had a screen with full functionality and no subscription, for a fraction of the price! If this company would not be so greedy, they would be outstanding, and truly deserve a 5 star review.
Reply from Echelon Fitness2026-07-08
Thank you for taking the time to share your feedback. We're pleased to hear you're happy with your Echelon Ellipse EL-8s, although we're sorry to learn that your experience with the app hasn't met your expectations.
We understand that the subscription model isn't for everyone, and we appreciate you sharing your perspective. We'd also like the opportunity to better understand which features you're referring to, as we may be able to help you get more from your equipment.
A member of our Customer Support team will be reaching out to learn more about your experience and see how we can help. Thank you again for taking the time to share your feedback.
Total garbage complete rip off content is a joke. Ripped me off 40 dollars
Reply from Echelon Fitness2026-07-06
Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet your expectations.
We'd appreciate the opportunity to better understand your concerns and see if there's anything we can do to help. Please don't hesitate to contact our Customer Support team through our support portal so we can review your experience with you.
https://support.echelonfit.com/new
Thank you again for your feedback.
I have been an Echelon member for a little over a year now and have completed over 1,000 cycling rides. I have to say that in the beginning I loved this company, but as a Canadian dealing with the licensing issues with the popular music I am really struggling to remain loyal. The only reason I've stayed is the discount that I am receiving makes me overlook the issue. If Echelon can get the music back they will be a 5 star company again. The music is the backbone of the ride and makes the whole experience so much better. Let's bring back popular music to Canadians Echelon and make it like it used to be. If not, you will loose so many more customers to the competition. Many are turning to Apple music and just canceling their subscription. $100/year for Apple music and you can still ride using your Echelon bike. Please listen to your customers and do the right thing.
Reply from Echelon Fitness2026-07-03
Hi Brad,
Thank you for taking the time to share your feedback and, more importantly, for being an Echelon member. Reaching over 1,000 rides is an incredible achievement, and we truly appreciate your continued support.
We're sorry to hear that the music experience has impacted your enjoyment of the platform. We understand how important the right soundtrack can be in motivating and enhancing a workout, and we appreciate you sharing your perspective.
Your feedback has been noted and will be shared with the relevant teams for consideration. We genuinely value hearing from our members, as feedback like yours helps us better understand what's most important to our community.
Thank you again for your honesty and for taking the time to let us know how you feel.
I only like to ride my bike to scenery places , but that is not in option anymore
Reply from Echelon Fitness2026-07-03
Hi Catherine,
Thank you for taking the time to share your feedback. We're sorry to hear you're disappointed that scenic rides are no longer available in the way you enjoyed them. We understand that everyone's workout preferences are different, and we appreciate you letting us know what's important to you.
Your feedback has been shared with our team. If you'd like to tell us more about the type of scenic rides you're looking for, we'd love to hear from you. Please don't hesitate to contact our Customer Support team through our support portal so we can assist where possible. You can contact them here: https://support.echelonfit.com/new
Kind regards,
Echelon Fitness
Rebecca S. was very helpful in rectifying the problem and took care of the issues quickly!
Reply from Echelon Fitness2026-07-03
Thank you for your wonderful review! We're delighted to hear that Rebecca was able to resolve the issue quickly and provide the support you needed.
We'll be sure to pass your kind words on to Rebecca. They'll mean a great deal to her. Thank you for choosing Echelon, and we hope you continue to enjoy your experience with us!
My item ended up being back ordered and I wasn’t made aware of that. No email or update of any kind. I was never given the option to purchase the setup product. The item came 3 weeks after I purchased it and was delivered to my garage door and I had to take it downstairs myself and assemble it on my own. I’ll never purchase from echelon again. I’ll stick with peloton or Nordic. I was interested in the stair master machine so I ignored my gut. Mistake noted and I won’t purchase from them again. When my membership is over in a years time I will not renew
Reply from Echelon Fitness2026-07-03
Hi Rauf,
Thank you for taking the time to share your experience. We're very sorry to hear about the issues you encountered with your order.
We understand how frustrating it must have been not to receive updates regarding the delay, and we're sorry that your delivery and overall experience didn't meet your expectations. This isn't the level of service we aim to provide.
We'd appreciate the opportunity to look into what happened and see if there's anything we can do to help. A member of our Customer Support team will be reaching out to you directly, but if you need any assistance in the meantime, please don't hesitate to contact us through our support portal here: https://support.echelonfit.com/new
Thank you again for your feedback.
Thank you for your wonderful review! We're delighted to hear you're happy with both our customer service and your Echelon product.
We really appreciate your support and hope you continue to enjoy your Echelon experience!
I emailed about getting my 1000 workout cube and received a quick response. I followed all the steps and the cube was shipped ASAP. Fantastic service and super easy process!
Reply from Echelon Fitness2026-07-03
Thank you for your review, and congratulations on reaching 1,000 workouts; what an incredible achievement!
We're delighted to hear the process of claiming your 1,000 Workout Cube was quick and straightforward, and that our team was able to help get it shipped to you promptly.
Thank you for being part of the Echelon community. We hope you enjoy your well-earned milestone reward, and here's to your next 1,000 workouts!
D
David T Conners · 1 review · Verified · Experienced 2026-06-14 ·
★★★★★
Only a small handful of rowing…
Only a small handful of rowing workouts. Even if this app were free I would delete it.
Reply from Echelon Fitness2026-07-03
Hi David,
Thank you for taking the time to share your feedback. We're sorry to hear the rowing workout selection hasn't met your expectations.
We appreciate you letting us know what you'd like to see more of, as feedback like yours helps inform future content and platform improvements. If you'd like to share any additional suggestions or tell us more about the type of rowing workouts you're looking for, we'd be pleased to hear from you. Please don't hesitate to contact our Customer Support team through our support portal here: https://support.echelonfit.com/new
Thank you again for your feedback
Rebecca had helped me in the past and she is awesome. She figured out what was going on
and fixed me right up. Hope I get her again if I need anything else.
Reply from Echelon Fitness2026-07-03
Thank you so much for your wonderful review! We're delighted to hear that Rebecca was able to get everything sorted for you and provide the support you needed.
We'll be sure to share your kind words with Rebecca—she'll be thrilled to know she made such a positive impression. Thank you for your continued support, and if you ever need us again, we'll always be happy to help.
C
Carol Moore · 2 reviews · Verified · Experienced 2026-05-31 ·
★★★★★
Dont buy a subscription service. Is bad
I do not see any updates on my bikes screen. No membership included. Im very disappointed and wjll be working on cancellinf it. Clearly one can see ive not partixipated in anything as its wuite disappointinf. You pay over $1000 for a bike and cant even have acess to the classes, scenic routes etc
Reply from Echelon Fitness2026-07-03
Hi Carol,
Thank you for taking the time to share your feedback. We're sorry to hear your initial experience was disappointing.
We're pleased that we were able to resolve the issue with your account, and we hope you're now able to access the classes, scenic rides and other membership features as expected.
If you have any further questions or need any additional assistance, please don't hesitate to contact our Customer Support team. We're always happy to help and hope you enjoy your Echelon experience going forward.
