Echelon Fitness (echelonfit.com) has a 2.8 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Sports and its reputation is poor. Opinions are polarized: 43% rate it 4 stars or higher while 44% give 1 star; The business has replied to 84% of negative reviews. Last updated 2026-08-10.
Rowing machine received damaged and dirty, box was obviously opened and repackaged.
Waiting for a NEW unopened box to arrive.
Reply from Echelon Fitness2026-07-03
Hi Lynette,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how frustrating it must have been to receive your delivery in an unacceptable condition.
This is not the standard of service we aim to provide, and we sincerely apologize for the disappointment and inconvenience caused. Our Customer Support team is working directly with you to resolve this matter, and we appreciate your patience while we do so.
Thank you again for bringing this to our attention.
Great workout and awesome Trainers in the comfort of your home
Love most the trainers and the amount of live classes available! Always kicks my butt! Shoutout to my faves -Jama, Micheal, Nicole and Eden and Alex also. Been enjoying Joey also.
Love that I can still get a good work out in at my home!
Reply from Echelon Fitness2026-07-03
Thank you for your fantastic review! We're so pleased to hear you're enjoying the variety of live classes and getting great workouts from the comfort of home.
It's wonderful to hear that Jama, Michael, Nicole, Eden, Alex and Joey have helped make your fitness journey so enjoyable. We'll be sure to share your kind words with them; they'll be pleased to know they've made such a positive impact.
Thank you for being part of the Echelon community, and we look forward to helping you smash many more workouts!
A
AB · 1 review · Verified · Experienced 2026-05-31 ·
★★★★★
I paid for delivery and assembly and…
I paid for delivery and assembly and FedEX just dropped the box by my front door and had to hire someone else to move the huge box. Obviously terrible coordination with logistics partners.
UPDATE: Responding a month after the issue is not helpful. If the best customer service you can provide is responding unhelpfully a month later, then you really need to investigate your practice. Or state plainly your position: you don't really care if your customers have a negative experience.
Reply from Echelon Fitness2026-07-03
Thank you for taking the time to share your feedback. We're very sorry to hear that your delivery experience did not meet your expectations.
We understand how frustrating it must have been after arranging delivery and assembly to then have to make alternative arrangements yourself. This is not the experience we want our customers to have.
We'd appreciate the opportunity to investigate what happened. If you haven't already been in touch, please contact our Customer Support team through our support portal so we can review your order and work towards an appropriate resolution.
Thank you again for bringing this to our attention.
Thank you! Though the treadmill was on back order. Echolen made it right by giving me a pad for free. Thanks again!
Reply from Echelon Fitness2026-07-03
Hi Christine,
Thank you for your kind review! We appreciate your patience while your treadmill was on back order, and we're pleased we were able to help make the wait a little easier.
Thank you for choosing Echelon and for giving us the opportunity to put things right. We hope you're now enjoying your treadmill and wish you every success on your fitness journey!
Have waited 1 month to receive the product when the website claims 4-5 business days. In addition, I paid for white glove setup and the product was shipped Fedex curbside.
Your back end is very poor. As a 1st time customer, I do hope the product performs better than the back end.
PS Rebecca has been very helpful however the situation was out of her control. She is a great communicator
Reply from Echelon Fitness2026-07-03
Hi Joseph,
Thank you for taking the time to share your feedback. We're very sorry to hear that your delivery experience fell short of expectations.
We understand how disappointing it must have been to experience a significant delay and not receive the white glove delivery and assembly service you were expecting. This is not the level of service we aim to provide, and we appreciate you bringing it to our attention.
We're also grateful for your kind words about Rebecca. We'll be sure to share your feedback with her, and we're pleased she was able to support you throughout the process.
Thank you again for your feedback, and we hope you enjoy your new equipment.
D
David Johnson · 1 review · Verified · Experienced 2026-05-30 ·
★★★★★
Unable to add more than 1 family members
Reply from Echelon Fitness2026-06-08
Hi David,
Thank you for your review.
It is possible your membership hasn't been activated yet which would prevent you from adding more than one family member. You can check the status of your membership here: https://member.echelonfit.com/login
If you still need support, please reach out to us directly. You can contact us here: https://support.echelonfit.com/new
Kind regards,
Echelon Fitness
Extremely rude delivery person. My wife was home during delivery. Guy doesn’t know how to talk to a woman. Never had such rude delivery guys.
Reply from Echelon Fitness2026-07-03
Thank you for taking the time to share your feedback. We're very sorry to hear about your delivery experience.
We expect everyone representing our delivery partners to treat our customers with professionalism and respect, so we're disappointed to learn that this wasn't your experience.
We'd like the opportunity to investigate this further. A member of our Customer Support team will be reaching out to discuss what happened and to ensure your feedback is shared with the appropriate delivery partner.
Thank you for bringing this to our attention.
P
Phil · 1 review · Verified · Experienced 2026-05-20 ·
★★★★★
Good basic treadmill, new motor backorderd
The basic Stride treadmill is all I need and is fairly portable. I have been waiting for a replacement motor for almost five months now, though.
I have ordered other parts and they arrived much faster
Reply from Echelon Fitness2026-07-03
Hi Phil,
Thank you for taking the time to share your feedback. We're pleased to hear the Stride treadmill has been a good fit for your needs, but we're very sorry to hear about the delay in receiving your replacement motor.
We understand how frustrating this must be, particularly after such a long wait. We'd like to review the status of your replacement and ensure you have the latest information. If you haven't already heard from us, a member of our Customer Support team will be reaching out to assist.
Thank you again for your patience and for bringing this to our attention.
Hi Sophie,
Thank you for your review! We're so pleased to hear you're enjoying the guidance from our instructors and the workouts.
We really appreciate your support and look forward to being part of your fitness journey!
I called for my 1000 work out cube, it was sent immediately. Thank You. I would like more updated classes for Barre, Zumba, Pilates, on my reflect. The strength classes are great and new ones all the time.
We received our parts in time , however it was very upsetting that no one would help with how the parts are being installed or helping with parts diagrams. We have been in the fitness business for the past 34 years and NEVER had been told that you don't give out this information. How can one fix any of your equipment? your reply will be greatly appreciated. We received the parts in a timely and friendly manner. I still will need help in installing them? Please reply on this concern. We are looking forward to your reply. David
I have never been dissatisfied with echelon I have purchased several units and I have no complaint
B
Bay Area Kevin · 1 review · Verified · Experienced 2026-05-14 ·
★★★★★
Fast Customer Service to Resolve Order Issue
On my first order, I was mistakenly sent the sleeved version of the shirts I ordered. Their customer service immediately sent the sleeveless versions and would NOT let me return the 2 incorrect items I received. "Keep them for my trouble" which I thought was extremely generous of them.
I absolutely love all things Echelon! The interaction with the instructors, the competitions, and the celebrations.
W
Wiktor · 1 review · Experienced 2026-06-02 ·
★★★★★
Poor quality and poor customer service
I've been using the bike for a few years. I stopped paying for the subscription a while ago so I no longer do the classes. The bike was ok until it stopped working. After one firmware update, the screen stopped working properly. Customer Service was never able to fix that issue. The bigger problem now is that the resistance knob no longer works. This is a common problem if you look at online forums. Unfortunately the part needed to fix it (encoder wheel) is on "backorder". I have already been waiting over 3 MONTHS! When I followed up today, I was told it might be available in a month or two. Ridiculous. I would strongly recommend going with a better quality product.
Very pleased with the responsiveness of the team. I had hit the 1000 workout and inquired about getting the cube. They wrote right back and within the week it was at my door!
