EDAPT USA (edaptusa.com) has a 4.8 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher. Last updated 2026-08-10.
Very well. My representative is very supportive and extremely helpful
Hello Gina, Thank you for your kind words! We're so glad to hear that your representative has been supportive and helpful throughout the process. Our team takes great pride in providing attentive service to every client.
EDAPT USA made it very simple for me to get my loans consolidated so that I could have one affordable payment rather than high cost payments on four or more different loans. They did all of the footwork for me and got everything set up so that all I had to do was give them my bank card information to allow them to take the payments out on a schedule that works for me.I highly recommend this service because it not only makes everything so easy, but it also prevents garnishment on your wages, as well as seizures of your taxes, personal property, and bank accounts. The staff is also very kind and courteous, and does whatever they can to make it work for you. For example, the monthly amount was a bit much for me to make all at one time so they were willing to split it up into weekly payments of a lesser amount that were more affordable for me, so they are very accommodating and kind! five star rating.
Hello Shannon, Thank you so much for your wonderful review! We're thrilled to hear that our team made the loan consolidation process easy and stress-free for you. Providing flexible, personalized payment solutions that fit our clients' budgets is what we're all about. Knowing that you're now protected and in a more manageable financial position truly makes what we do worthwhile. We'll be sure to pass along your kind words to our staff!
Your staff is always pleasant efficient follow through is hands down best I ever seen. Clearly your employees feel valued and well paid. Thank you everyone who’s ever assisted me much appreciated. These days not much to look forward to so thanks for the great work and the smile on my face. Happy holidays
Hello Diana, This truly made our day. thank you so much! Comments like yours remind our entire team why we do what we do. We'll make sure everyone who assisted you hears this feedback. Wishing you a wonderful memorial weekend and all the best.
Quick efficient and courteous. That’s very hard to find this day and age.
Hello Robert, Thank you so much for the kind words! We know your time is valuable so we always strive to make the process as smooth and efficient as possible. We truly appreciate your trust in us.
Very helpful staff and reasonable repayment plan.
Hello Charles, Thank you for your kind review! We’re glad to hear that our staff was helpful and that you’re satisfied with your repayment plan. We truly appreciate you taking the time to share your experience.
They made it possible to go back to school. Angel was my worker and she knew every thing we needed to know, and was very informative.
Hello Kimberly, Thank you for your wonderful review! We’re honored to have played a part in helping you return to school. Wishing you continued success on your educational journey, and thank you for allowing us to support you along the way.
Hello Tammy, Thank you for your 5-star review! We’re happy to hear you’ve had a positive experience with our customer service. We truly appreciate your support and your kind feedback.
It’s helpful at times
Hello Ivelisse, Thank you for your review! We appreciate your honest feedback and are glad to hear that our service has been helpful for you. We’re always working to improve, so if there’s anything we can do to make your experience consistently 5 stars, we’d truly value your input.
They understand what parents are going thru. They are patient with you.
Hello Carl, Thank you for your kind review! We’re so glad to hear that you felt understood and supported throughout the process. Being patient and empathetic is very important to us, and we truly appreciate you taking the time to share your experience.
The help I received from your staff was so rewarding. I was a nervous wreck before I contacted edapt. The information and assistant i received really relieved the stress I was going through.
Hello Marian, Thank you so much for your heartfelt review! We’re truly glad to hear that our team was able to ease your stress and provide the support you needed during such a difficult time. Helping our clients feel informed and at ease is very important to us. We sincerely appreciate your kind words and the opportunity to assist you.
Hello Micheaux, Thank you for your review! We’re glad to hear you found our team helpful and informative. We always strive to provide a 5-star experience, so if there’s anything we may have missed or could do better, we’d truly appreciate the opportunity to make it right.
EDAPT was the best thing that ever happened to me. Your staff, Sarah, Aubrey, Alizandra, helped me were very patient and supportive. They were both knowledgeable about student loans and understood technology to help me through the process.
Hello Crystal, Thank you so much for your incredible review! We’re truly honored to hear that EDAPT has made such a positive impact for you. We’re especially glad that Sarah, Aubrey, and Alizandra were patient, supportive, and able to guide you clearly through the process. Your kind words mean a lot to our entire team, and we’re grateful for the opportunity to assist you.
Quick response. Every time I call someone is always there to answer the phone. You don’t have to wait .
Hello Ramon, Thank you for your great review! We’re glad to hear that our team has been responsive and consistently available whenever you call. Providing quick, reliable support without long wait times is very important to us. We truly appreciate your feedback.
This company has helped me defer my student loan due to my unemployment. Still job searching glad that Edapt has my back. I’m glad b/c before Edapt wasn’t aware of anything related to my student loans (paperwork for deferment, payments, how to interact with the Dept of Education
Hello Franklin, Thank you for sharing your experience! We’re glad we could assist you during your job search and help bring clarity to the process. It means a lot to know you feel supported, especially when navigating something that can be confusing. We’re here for you and wish you the very best.
Everyone we dealt with was patient, kind & helpful. And the service was outstanding.
Hello Diane, Thank you for your wonderful review! We’re so glad to hear that everyone you worked with was patient, kind, and helpful, and that you found our service outstanding. We truly appreciate your kind words and your support.
I'm on a fixed income , my house burned down and we lost everything, my husband's health declined, I can't afford my bills. They helped get my student loan fixed, so I can concentrate on taking care of my husband
Hello Christine, Thank you for sharing your experience with us. It means a lot to hear that we were able to help ease some of that burden by assisting with your student loans during such a difficult time. Our thoughts are with you and your husband. We’re grateful for the opportunity to support you when it matters most.
Hello Willie, Thank you for your review! We truly appreciate you recognizing the personal touch our team strives to provide. Making our clients feel supported and cared for is very important to us, and we’re grateful for your feedback.
All notifications come to me by Text message, which is what I prefer for "items needing immediate attention" while still giving me ample time to gather the requested papers. EDAPT is faster in noticing me of what needs sent than is my "Servicer".
Hello Zelma, Thank you for your great feedback! We’re glad to hear that our text notifications have been helpful and timely in keeping you on track. Providing clear, proactive communication is very important to us, and we’re happy to know it’s making a difference. We truly appreciate you taking the time to share your experience.
Aubrey was very professional and very patient with me. I was not having good Internet service due to weather so my Internet was a little slow. She explained everything that was needed from me. I just really appreciated her patience.
Hello Fibafolu, Thank you for your thoughtful review! We’re so glad to hear that Aubrey was professional, patient, and able to clearly guide you through everything even with the internet challenges. We truly appreciate your kind words and are always here to support you.
I love EDAPT, they have been very helpful!
Hello Candice, Thank you so much for your kind words! We’re thrilled to hear you’ve had such a positive experience with EDAPT. We truly appreciate your support and look forward to continuing to assist you.
60 reviews matching