EDAPT USA (edaptusa.com) has a 4.8 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher. Last updated 2026-08-10.
The fact that this program give me the opportunity to make payments to catch up with my balance is great !
Hello Uteema, Thank you for your review! We’re glad to hear that the program has given you a helpful opportunity to stay on track with your payments. We truly appreciate you taking the time to share your experience and are always here to support you.
We've been working with Edapt for many years. Their knowledge concerning student loans has saved me from so much debt that I could not afford. I cannot express enough thanks for the help given.
Hello Stephen, Thank you so much for your heartfelt review! We truly appreciate your continued trust over the years. It means a lot to hear that our team’s knowledge has made a meaningful difference for you. We’re grateful for the opportunity to support you and sincerely appreciate your kind words.
Aubrey was very kind and helpful with everything, and very understanding.
Hello Stacy, Thank you for your kind review! We’re so glad to hear that Aubrey was kind, helpful, and understanding throughout your experience. We truly appreciate you taking the time to share your feedback.
Adapt works well with you and your schedule. They explain to me everything that will happen with all my loans. Adapt has given me guidance on applying for IBR.
Hello Sherrye, Thank you for your kind review! We’re glad to hear that our team has been able to work with your schedule and clearly explain your loan options. Providing helpful guidance, especially with programs like IBR, is very important to us. We truly appreciate you sharing your experience.
It’s a helpful for me as none technical person.
Hello Sayboun, Thank you for your review! We’re glad to hear that our service has been helpful and easy to understand, especially for a non-technical experience. If there’s anything more we can do to make your experience a full 5 stars, we’d love to hear your feedback!
Aubrey was very helpful she assisted with establishing a new pymt date.
Hello Monica, Thank you for your kind review! We’re glad to hear that Aubrey was helpful in assisting you with setting up a new payment date. We truly appreciate you taking the time to share your experience.
Good service been getting help with my student loan for years now and Aubrey was helpful
Hello Carlos, Thank you for your continued trust and support! We’re glad to hear you’ve had a positive experience with our service over the years. It means a lot to us to be able to assist you with your student loans, and we truly appreciate you taking the time to share your feedback.
They ake care of Business
Hello Jerry, Thank you for your review! We’re glad to hear you feel confident in our team and the service we provide. We appreciate your support and the opportunity to assist you.
They have always been helpful navigating the process. Agents are polite and do not rush you off the phone. The agents also help to get the best program that fits your needs.
Hello Diane, Thank you for your wonderful review! We’re glad to hear that our team has been helpful in guiding you through the process and taking the time to ensure your questions are fully addressed. Providing polite, attentive support and helping clients find the program that best fits their needs is always our goal. We truly appreciate you sharing your experience.
Rep was amazing guiding me (Shen).
Hello Terry, Thank you for your 5-star review! We’re so glad to hear that Shenly provided amazing guidance and support. We truly appreciate you taking the time to share your experience.
I was soon called back by Sarah per my email requesting IDR program info - about the reported potential dissolution of my loan after however many years. The follow-up call was per my request post convo with another EDAPT employee who didn't quite understand this IDR question nor the program details. I thus sent an email requesting a follow-up. And it was helpful. Sarah was well versed prior to her call, and she was easily able to explain these Federal program details during our further discussion of her responses to my inquiries. She also updated me on the new email address, EDAPT’s client goals for the future, and the ongoing digital relationship expansions w us. Thanks! PS This Trustpilot survey took too long and had glitches including the verification code coordination at the end. Fyi
Hello Joseph, Thank you for taking the time to share such a detailed review! We’re glad Sarah was able to follow up promptly and provide clear, knowledgeable guidance regarding the IDR program and your questions. Ensuring our clients receive accurate information and helpful support is very important to us. We truly appreciate your feedback and look forward to continuing to assist you moving forward.
Sarah help me with whatever I needed and I had a question and she was very helpful for me very very helpful
Hello Dorothea, Thank you for your kind review! We’re so glad to hear that Sarah was able to help with your questions and provide the support you needed. We truly appreciate you taking the time to share your experience.
This Company helped me to lower my student Loan.
Hello Samuel, Thank you for your kind words! We’re so glad to hear that our team was patient and supportive throughout your process. It’s great to know we were able to help with your student loan, and we truly appreciate you taking the time to share your experience.
Audrey helped me out in a way which put my mind at ease. She answer all my question in a very easy way I was able to understand. Thank you for all your help Audrey and EDAPT US.
Hello Martha, Thank you so much for your kind review! We’re happy to hear that Aubrey was able to put your mind at ease and explain everything in a clear, easy-to-understand way. We truly appreciate your trust in Aubrey and the EDAPT USA team, and we’re always here to help.
Hello Ansumana, Thank you for your 5-star review! We’re so glad to hear you had a wonderful experience. We truly appreciate your support and the opportunity to assist you.
Pretty smooth thus far. There was a minor hiccup where I was provided with an expired template to complete a PSLF form and went through the process to get it done, only to have to complete it again on the correct form. EDAPT was nice enough to pre-fill the new form so that worked well.
Hello Theresa, Thank you for your honest feedback and for sharing your experience. We’re glad to hear the process has been smooth overall and that our team was able to quickly pre-fill the updated PSLF form to make things easier for you. We always aim for a 5-star experience, so if there’s anything more we can do to improve your experience moving forward, we’d truly appreciate your feedback.
The representative Shenley was very helpful and patient with helping me to recertify and give me any additional information I needed to help with my loans.
Hello Ivelisse, Thank you for your thoughtful review! We’re happy to hear that Shenley was helpful and patient while assisting you with your recertification and providing the information you needed. We truly appreciate your feedback and are glad we could support you through the process.
The customer service was exceptional. My inquiries were always responded to in a timely manner.
Hello Milton, Thank you for your kind review! We’re so pleased to hear that you experienced exceptional customer service and that your questions were answered promptly. Providing timely, supportive communication is very important to us, and we truly appreciate your feedback.
They've been updating often. But, I'm understanding everything about my disability forgiveness application.
Hello Dewayne, Thank you for your review! We’re glad to hear that our updates have been helpful and that you’re feeling more confident about your disability forgiveness application. If there’s anything we could do to earn a 5-star experience from you, we’d truly the opportunity to improve.
Aubrey is always the one assisting me with my husbands accountt. Very knowledgeable with what she’s doing and very respectful with clients .
Hello Rhodora, Thank you for sharing your experience! We’re happy to hear that Aubrey has been consistently helpful, knowledgeable, and respectful while assisting with your husband’s account. We truly appreciate your trust and kind feedback.
60 reviews matching