EDAPT USA (edaptusa.com) has a 4.8 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher. Last updated 2026-08-10.
The staff was very patient and helpful during this stressfulpricess
Hello Stella, Thank you for your kind words! We understand that navigating student loans can be stressful and our team is always committed to making the process as smooth as possible. We appreciate you sharing your experience!
Staff, made it easier to understand.
Hello David, Thank you for your feedback! Making the process clear and easy to understand for every client is something our staff takes great pride in. We're so glad that came through in your experience!
Hello Sherry, Thank you for the kind words! We're glad to hear you had a good experience with us. We always strive to provide the best service possible for every client.
We’ve been with them for a long time. And everything was taken care of pretty well. The lady we spoke with sometimes was very hard to understand. Her English needed to be improved. But everything got done as fast as it could.
Hello Michael, Thank you for your loyalty and for taking the time to leave your review! We're glad to hear that everything was handled efficiently and that your needs were taken care of throughout your time with us. We appreciate your honest feedback regarding communication. This is taken seriously and will use it to continue improving the experience for all of our clients. Our goal is always to ensure every client feels completely comfortable and understood. Please don't hesitate to reach out if there is ever anything we can do to better serve you. We'd love the opportunity to earn that fifth star!
Mrs. Nerrbie is extremely professional at her job. She ensures that you understand the importance of your situation and she is there to support your decision.Nerrbie is exactly what this company needs to be successful in this business…… Thank you very kindly for your patience and encouragement throughout my journey with this matter…..Miss Tammie.
Hello Tammie, Thank you so much for your heartfelt review. We are so proud to have Nerbbie on our team and your kind words are a true testament to the dedication she brings. Ensuring that our clients feel informed, supported, and empowered in their decisions is exactly what we strive for. We will pass along your warm words to Nerbbie. Thank you for trusting EDAPT USA throughout your journey.
very easy working with the folks from EDAPT!
Hello Steve, Thank you for the great feedback! We're so glad the process felt easy and smooth. That's exactly what we strive for with every client! We'd love to know if there's anything we could do to make your experience a perfect five stars. We're always happy to help!
I didn't have to worry about filing any paperwork. I was talked through the whole process and I didn't have to worry about anything but providing the correct information and following directions
Hello Monica, Thank you for your wonderful review! That is exactly the experience we aim to provide. Taking the paperwork and stress off your plate so all you have to do is follow along. We're so glad our team was able to guide you through every step of the process with ease!
Great Communication! and east to work with
Hello Carl, Thank you for the kind words! Clear communication and making the process as easy as possible for our clients is always our goal. We're so glad that came through in your experience!
I’ve been with EDAPT for a few years now and it only mean my financial burden/student loan has been tremendously lessen. I am happy that Mary Jane handled my account and that she often and continually update me which lessen any financial worry on this. I have recommended a family member with the same situation and likewise Mary Jane took care of their financial burden as well. I wish i knew EDAPT exist sooner, i could have even saved more$$$. I highly recommend EDAPT USA to people with Student loan problems. Contact Maty Jane. She’s the best.
Hello Herminio, Thank you so much for your heartfelt review and for your loyalty over the years! It's incredibly rewarding to hear that your student loan burden has been tremendously lifted. We are so proud to have Mary Jane on our team and it's wonderful to know that her consistent communication and dedication have given you peace of mind throughout the process. You trusted us enough to refer a family member and that means the world to us. We will make sure she knows how much her hard work and care are appreciated.
Your representative was very thoughtful very thorough
Hello Larry, Thank you for the great feedback! Being thoughtful and thorough with every client is something our team takes great pride in. We're so glad that was reflected in your experience.
The people where very helpful and always kind
Hello Renee, Thank you for the lovely review! We're so glad our team was able to make your experience a positive one. Kindness and helpfulness are at the heart of everything we do and it's wonderful to know that came through for you.
It was ok that had a hard getting my information right
Hello Letisha, Thank you for sharing your feedback and for your patience throughout the process. We sincerely apologize for any difficulty in getting your information sorted. We understand how frustrating that can be. Please know that we are always working to improve and ensure a smooth experience for every client. If there are any remaining concerns, please don't hesitate to reach out to us directly so we can make it right for you!
Mary has been very patient and professional in explaining the orocess
Hello Cathy, Thank you for the wonderful feedback! We'll be sure to pass along your kind words to Mary. Patience and professionalism are qualities she exemplifies every day and it's great to know that made a difference in your experience.
Great company and they call me to make sure everything is going well thank you edapt USA
Hello Kenneth, Thank you for the five-star review! We're so glad our team has been staying in touch and keeping you updated. Checking in on our clients is something we truly enjoy doing. It's our pleasure to make sure everything is going smoothly for you every step of the way!
EDAPT USA consistently demonstrates excellent communication, a highly empathetic approach, and a proactive attitude in all their interactions.
Hello Jacqueline, Thank you for your thoughtful review! We're thrilled to hear that our communication, empathy, and proactive approach have made a positive impression. It sounds like your experience may have been worth that fifth star! If there's anything we can do to close that gap, please let us know!
Hello Peter, Thank you for taking the time to leave a review! We'd love the opportunity to tell you more about who we are and what we do. Please don't hesitate to reach out to us directly and we will walk you through everything. The team will make sure you feel completely confident and informed. We believe that once you get to know us, we can earn that fifth star!
Hello Diane, Thank you for your review! We're glad our team kept you informed and updated throughout the process. Clear communication is something we truly value. If there's anything we could have done to make your experience a full five-star one, we'd love to hear from you!
Very understanding and helpful easy to understand
Hello Gabriela, Thank you for the kind words! We work hard to make the process as clear and straightforward as possible, so it's wonderful to hear that our team was understanding, helpful, and easy to follow along with.
Hello Eloina, Thank you for sharing that, It truly means a lot to us! Making sure every client feels heard and respected is at the core of everything we do. We're so glad your experience reflected that.
Hello Beverlyn, Thank you for the great feedback! We believe every client deserves to feel informed and confident throughout the entire process and we're so glad our team was able to make sure everything was clear for you.
60 reviews matching