Car refinance
Melissa was great in helping to refinance 2 of our cars. EECU saved us quite a bit of money.
About EECU Credit Union
Data updated- Website
- eecu.org
- Category
- Money & Insurance
- Location
- United States · Fort Worth
- Status
- Unclaimed
- Last 12 months
- 106 reviews
- Replies to negative
- 0% (0/8)
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Is EECU Credit Union legit?
EECU Credit Union (eecu.org) has a 4.6 out of 5 rating on OK.one, based on 106 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. 88% of reviews are 4 stars or higher and 6% are 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
I purchased a car 07/25/2026
I purchased a car 07/25/2026. And a big thanks go to EECU Credit Union for financing my car. It was an easy process to get approved on everything I needed to do
Enjoyed my trip to the credit union
Enjoyed my trip to the credit union. People were very helpful and courteous.
Ali was helpful
Ali was helpful, friendly and knowledgeable
Great customer service
Great service, friendly, informative and quick. Knowledgeable staff
Ann was great
Ann was great! Helped me through my options and got everything worked out. She was awesome and did a great job!!
Staff not always helpful
Staff not always helpful. App not user friendly, rates not great, especially given my credit score. I felt like I was being taken advantage of.
I joined EECU in 1990 and have seen it…
I joined EECU in 1990 and have seen it dramatically change for the worst. I pulled my money out in 2022 and just paid off my last loan of many I had through the years at EECU. This business had new better interest rates for checking/savings account to recruit clientele, but did nothing for their long time customer retention. I also had a catastrophic injury last year, and even though having a stellar credit rating and multiple loans there, they would not work with me on the two times I needed to pay late. Whoever has changed their platform in the last 10 years has failed miserably and does not have customer service as a priority. Good riddance.
Customer service.
The recent process of getting a car…
The recent process of getting a car loan was surprisingly easy and so well supported by a personal phone call. I love going into the building and dealing with professional and courteous people.
The people make it a 5 star rating!
Excellent and friendly service
It’s complicated to finance a car with them
It just takes longer to purchase a vehicle using EECU. Thankfully the dealership was up front that the process would take 5-8 hours because everything is done with a human. The other company I was pre approved with would only have taken 1-2 hours. So, I sat at the dealership. EECU knew I was waiting. We had great communication until the loan went to the underwriters….then approval sat in my email with zero communication for an hour and a half. That’s unacceptable. You don’t stop communicating in the middle of a process. You let your customer know that the deal is done and you have some common courtesy while they are sitting there waiting on you. It was a very frustrating process. While it’s nice to have an old school approach with a human experience, it has its downside of excessive time and human error.
very slow responce time
Great fast service
Safe and money
Business Manager
The employee hung up on me and I never…
The employee hung up on me and I never received va call after I left a message
Winderful
Great help with explanation of options
The interest rate I received on my…
The interest rate I received on my truck purchase was on the very high end of expected interest rates for someone with my credit score. Also the fact that I have been with EECU for over 16 years without issues didn't seem to matter. I'll definitely be shopping around to re-finance my truck loan with someone else.
Faith was incredibly helpful in…
Faith was incredibly helpful in assisting us with opening two CDs. She was extremely pleasant throughout the process.