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EF Explore America

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195 reviews

4.6195 reviews
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About EF Explore America

Data updated
Website
efexploreamerica.com
Category
Travel & Vacation
Location
United States
Status
Unclaimed
Last 12 months
195 reviews
Replies to negative
89% (8/9)
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About this business

Building tours that go beyond expectationTaking a modern approach to educational travel means we design each and every one of our class trips with one thing in mind: To go beyond the same-old highlights you could see with anyone else. No matter where you go, or how subject-specific you want to get, our tours go beyond the textbooks, beyond the monuments. We’re driven to build incredible experiences that resonate with today’s students and provide lessons that will stick with them—wherever they go next.We empower educators to do their best workMore specifically, we help teachers change their students’ lives through educational travel. We have the experience needed to make sure your trip is both immersive and educational, and we’ll support you before, during, and long after your tour.Let's get startedFor over 55 years, EF has helped people see new places, experience new cultures, and learn new things about the world and about themselves. EF Education First is a family owned and operated company, founded in Sweden in 1965 with the mission of opening the world through education. As a result of our culturally immersive programs, over 15 million students have learned a language, discovered the world, or earned a degree with EF. Teachers are our people, literally: We employ close to 30,000 of them worldwide.

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Is EF Explore America legit?

EF Explore America (efexploreamerica.com) has a 4.6 out of 5 rating on OK.one, based on 195 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 89% of negative reviews. Last updated 2026-09-03.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the professional tour guides and local staff are extremely helpful, friendly, and well-organized throughout the entire multi-day journey. Travelers truly appreciate the smooth trip planning, clear checklists, and supportive resources that make the overall preparation completely stress-free for all participating families. Though some reviewers were not happy with unexpected schedule changes, exceptionally long travel days, or missing meal arrangements experienced during the tour. A few other consumers also felt that certain itinerary stops felt rushed, poorly coordinated, or lacked adequate safety supervision during free time.

Auto-generated from all reviews of this business. For reference only.

What people say

DC & NYC Trip

EF takes care of everything before and during your trip. It’s an excellent company. This particular tour included DC, Gettysburg, and Mew York City. It also included the Holocaust Museum. It’s important for the next generation to see and understand the sacrifice of war and what our freedom costs. It’s also important to remember what we do and say matters. And the energy of New York is undeniable. What a wonderful way to bring the classroom to life.

A once in a lifetime experience for your kids!

This was a once in a lifetime trip for my kids and they absolutely loved it! It was so welled organized and provided so much amazing history and information for the kids while also making it fun and one of the best experiences they have had. I cannot say enough about the trip and am definitely having my younger daughter do it when she is old enough.

The itinerary was great but the choice…

The itinerary was great but the choice of hotel accommodations and location need to be improved.

Reply from EF Explore America2026-07-17

Thank you for sharing your feedback, and we're glad to hear the itinerary was great! Our hotel accommodations are selected based on a range of factors, including group size, availability, and logistics, and we recognize that location and quality are important to the overall experience. Your feedback will be passed on to our teams as we continue to evaluate which of our hotel partners we will continue to work with in the future.

Horrible EF Experience!

Overall, we consistently had to push to provide the kids bathroom breaks, the organization for the trip was extremely lacking, the leadership was short with children and kept them from various experiences. The educational aspect of this trip was not a large focus on this trip. The activities we participated in could have been far more educational, if we are going to call this a STEM trip. The most concerning aspect was the lack of concern for the children's safety. The tour director and teacher in charge should have these kids' safety at the top of their priority list. Their rooms at all hotels should have been together, with security that actually monitored the halls. The kids also shouldn't have been wandering an outdoor mall in a lightning storm. The tour director was not qualified to run this tour as he had not visited most of the locations we went and was not prepared with accurate information for many activities. The adult travelers were told that we were not required to watch the kids, as this was just as much our trip as theirs because we paid for the trip, but he did not; but the teacher was not as attentive to the kids as he should have been in public situations where he was responsible for 12 year olds. On multiple occasions, several children were chastised for behavior and then group leaders and the tour director proceeded to do the same action (i.e walking while looking at a phone, not looking both directions before crossing the road, not talking while other adults are presenting). We spent 42.3% of the trip driving. The weather was not taken into consideration before going to activities and no alternative plans were put in place if the weather looked questionable. The other children traveling with our group from other states were all going into high school. Any time kids were allowed to wander (i.e. malls, target, beaches) our group leader would not stay with kids unless forced by the adult travelers to take a group. He spent his time wandering with his parents (who were the other chaperones). He told the children he would play music and allow them to guess the song during the long bus rides, but he only played it once and then told the kids when he was asked later in the trip that he would not play songs and they could learn to sit in silence on the long bus rides; most of the bus rides were at least 1 hour long, if not more. The leader of our group had to be reminded on multiple occasions throughout the tour by his parents and the tour director that he needed to do a head count for our group before leaving places. My daughter stated she did have some fun, made a couple new friends, but would have enjoyed learning more things since that was the trip was all about. She stated she constantly felt rushed. During specific times the children did not get a chance to fully eat their lunches, and my daughter experienced almost not getting lunch before being ushered back to the bus. It wasn't until I demanded that her lunch order be remade since the place had "lost" her order, but then was required to eat her lunch on bus on the way to the next location. This caused her to have a lot of anxiety and stress which should not be experienced if things were planned out better.

Reply from EF Explore America2026-07-16

We're sorry to hear that your tour experience fell short of what you had hoped for, and we appreciate you taking the time to share such detailed feedback. We understand how important it is that children feel safe, cared for, and engaged throughout the tour, and it's clear that several aspects of this trip caused real stress for both you and your daughter. We expect Group Leaders and chaperones to prioritize the safety and wellbeing of students at all times, and the concerns you've raised around supervision, attentiveness, and group management are ones we take seriously. The expectations EF sets for those leading student groups are clear, and your feedback will be passed on to our internal teams for review. We also hear your frustration around the pacing, the educational focus of the activities, and the situation with your daughter's lunch. We're sorry it added unnecessary anxiety to the trip and will take this feedback to improve tour flow to allow enough time for essentials like lunch and learning opportunities on tour. We're glad your daughter was able to find some joy in the friendships she made along the way. Thank you for sharing your experience.

Great trip for all!

We had an amazing time! Everything was nice and easy and after a few hiccups on the first day due to weather, it was a smooth trip! Montreal and Quebec were amazing places for the kids to see and they loved every moment of it! This was my first international trip and it was amazing. I was a little hesitant about Canada because I had never been but the kids and I loved it!

My daughter seemed to love it

My daughter seemed to love it. She had fun it was a nice experience for her. The only reason I didnt do 5 stars was I didnt like how my teenager had to share a bed with another girl. I could understand 2 to a room with a bed a piece but I feel like that's a major violation of personal boundaries and that could have made the experience a little better to have their own bed. The other reason I didnt give 5 stars is because the only pictures I received from the trip was from my daughter and from other parents that did attend but it was of their children and not of mine. I would love to see more pictures of the whole group but other than that it was a great experience for both of us. Mr wickel and his parents were amazing and the tour guide seemed to keep everyone hydrated and on track. I would definitely do it again.

The whole trip was great

The whole trip was great! Our tour director Jim Wood was absolutely fabulous! You could tell he LOVED his job. His knowledge on the whole trip was amazing, from knowing the city to all the history behind it! One thing I think should change is Till cards for adults, if you don’t use the money for lunch it should be sent back to you automatically. Other then that we had a great time in DC/NY

Bus bathroom

In the beginning of our tour the bus driver and the tour director told us that the bus bathroom was closed and can be used in the case of an emergency. On the day we left for New York my daughter had to use the bathroom and she was told no that she needed to hold it. By the time we got to the parking lot of Citi Field we were told to go use the port a potty. On the way towards it, it started to rain. After the game on the way to the hotel she had to use the bathroom again. I texted her asking if she had gone at the stadium and she said yes. She held it as long as she could. She texted me that she really had to go and she was about to pee herself. I told the teacher chaperone that my daughter had to pee. She told the group leader and he replied for her to hold it that we were almost there and I even heard the bus driver say no she can hold it. I had to show the chaperone the text messages of my daughter telling me she is crying and she is about to pee herself. At that point the teacher chaperone had to beg the group leader to let her use the bathroom. The bus driver said she can but an adult had to go with her to unlock the bathroom and lock it. I had found out that some students from the other bus also had to use the bathroom and they were allowed to use the bus bathroom. My daughter was very sad that she had to go through that. She was nervous of peeing herself in front of her peers. Another downside of the trip was the amount of money that was given for breakfast. Kids and I had to pay out of pocket for a breakfast sandwich and a drink, cause they only gave us $10. Tour directors need to have a backup plan in case of any type of crowds due to sports and political events. We happened to be in the city during the championship celebration for the Knicks, which really placed the kids in a bad environment, resulting in them being in an emotional state.

Reply from EF Explore America2026-07-17

Thank you for sharing your feedback, and we're sorry to hear about the experience your daughter had on the bus. We understand how uncomfortable that situation was for her, and we expect the comfort and wellbeing of students to be a priority at all times. Your feedback around how that situation was handled will be passed on to our teams to review. We also hear your feedback around the breakfast allowance and the impact of the Knicks championship celebration. Large-scale events can create unexpected challenges for tour logistics, and feedback like yours helps us as we continue to refine our planning for future tours. Thank you for sharing your experience.

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