Evergreen Credit Union (egcu.org) has a 4.8 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 27 of them were added in the last 12 months. Last updated 2026-08-10.
I've been a customer of evergreen credit Union for 30 years. They have excellent customer service. I've never had a bad experience. Highly recommend them
Hi Jeremy, Thank you for the kind words, and for your continued membership! As always, if you have any questions about your account, please call us at (207) 221-5000 or visit any of our 5 branches in southern Maine. Best, Emma Evergreen CU
Jenn Perreault was fantastic.She was professional, knowledgeable, and wahelpful. I would reccomend Evergreen.
We're happy to see that you had a great experience with Jenn! Thank you for sharing a review with us. Best, Emma Evergreen CU
Chelsey was an absolute pleasure to deal with!! She was on top of everything and made this process amazingly smooth! Her personality and professionalism is top notch!! You have a good one there! And a special shout out to Heidi Vickery! I truly can not say enough...she is amazing!
Hi Darren, We're happy to hear you had a great experience with Chelsey and Heidi! They're truly a dynamic duo at Evergreen! Thank you for leaving a review. Best, Emma Evergreen CU
We're happy to help, Melissa! Thanks for leaving a review. Best, Emma Evergreen CU
Anne was delightful, personable, knowledgeable, and helpful. She is definitely an asset to the organization and its members. Rachael in the Windham office has also been very helpful working through the financial issues before, during, and after the passing of Colette Day.
Hi Patrick, Thank you for sharing a review of your experiences with Rachel and Anne! Our team is always happy to help. Best, Emma Evergreen CU
I worked with Casey Dunton‑Cross to take out an auto loan and she was so patient and helpful. She texted me throughout the process and made sure that I was able to purchase my car. On top of that, the rate was very competitive. I highly recommend Casey and Evergreen!
Hi Miggy, Congratulations on your new car! We're happy to see that Casey helped you with your auto loan. If you ever have any questions about your account, please call us at (207) 221-5000 or visit one of our 5 branches throughout southern Maine. Thank you, Emma Evergreen CU
I do not remember the young ladies name that helped me, but she went above and beyond to make sure I had the answer I needed.
Thank you for leaving a review! We're proud to offer world-class service to our members. If you have any questions about your account, feel free to call us at (207) 221-5000! Best, Emma Evergreen CU
I have been going between Direct TV and AT&T over a payment made in June via automated payment system with no luck and much frustration. Direct TV insisted a refund was given directly back to my share draft acct, and also told me I had to take it up with AT&T even though my bank statement was proof Direct TV received payment. After a 3 hour ordeal with no resolution, Bailey @ EGCU was kind & patiently listened to my issue and immediately took over this case. Maybe EGCU will have better luck going up against these 2 big conglomerates ! Thank you Bailey, true example of excellent customer service experience with this credit union.
Hi Belinda, We're happy to see that Bailey was able to help with your case! We're here to help. Feel free to call us at (207) 221-5000 with any questions about your account! Best, Emma Evergreen CU
Cassey was so helpfull! She made the whole process very simple. I've been with EGCU for over 20 years and never a complaint!! They're awesome 👌
Hi Mary, We're so glad you had a pleasant experience! Thank you for sharing it with us. Best, Emma Evergreen CU
Loved the easy virtual application. Rachel was right on it and related to my questions quickly.
Thank you for your review, Howard! We're glad to hear your experience with our digital application and with Rachel were exceptional. Best, Emma Evergreen CU
We recently bought a home in Maine and Sarah was such a blessing to work with. The rates they were offering were better than any other offered and the process went very smoothly. Sarah was very helpful through everything and was always available to answer our questions. We would highly recommend their services to anyone. Sarah is very knowledgeable, patient and just a genuine soul to work with!
Hi Michelle, Congratulations on your new home! Welcome to Maine, we're here to help! Best, Emma Evergreen CU
Getting scammed via cc is stressful and Rebecca helped me to navigate how to dispute this issue and made it easy and stress-free. Thank you for all of your kind assistance :)
Hi there, Thank you for sharing your experience! We're glad Rebecca could help ease your stress. Best, Emma Evergreen CU
I had never performed a wire transfer and was nervous about messing it up when transferring funds for a closing! The bank staff did s wonderful job walking me through the process and making sure everything was correct and accurate!
Hi Richard, Thank you for leaving a review! We're here to help! Best, Emma Evergreen CU
EGCU staff are always professional, friendly and helpful.
Thank you for the kind words, Dani! Best, Emma Evergreen CU
I had such a pleasant experience working with Denise M. at The Scarborough Branch. She was very professional but down to earth at the same time. Because of her I’m permanently changing over to Evergreen CU.
Thank you for sharing your experience, Trisha! We're happy to help. Best, Emma Evergreen CU
I dealt with Bailey and she is awesome. Great customer service, great personality. She is truly an asset to your company. I know she worked in another department for a while and I missed working with her. Glad she is back.
Hi there, Thank you for sharing your experience with Bailey! We'll pass this review onto her; she will be so happy to see it! Best, Emma Evergreen CU
I’ve used Evergreen CU for multiple recreational vehicle loans. I had concerns that buying a used RV out of state was going to be complex, but Happy A. and the team at Riverside in Portland made the experience extremely easy. They are thorough and very helpful!
Hi Scott, Thank you for leaving a review! Happy does a great job, and we're glad she helped you with your RV purchase! Don't hesitate to reach out if you have any other questions. Best, Emma Evergreen CU
Quick, easy, professional and friendly. Did I say quick? Like, lightning speed. I so appreciate your help Kathy!
Cathy is the greatest! We're happy to hear you had a great experience at our branches. Thank you, Emma Evergreen Credit Union
This bank only want to do business with high income folks. I applied for a auto loan and they approved it but once they saw I was a disabled veteran they pulled out. The had all my income and all they needed for the loan. Credit was approved they just didn't want to be seen with the middle class I guess.
Hi Dan, Here at Evergreen Credit Union, we have immense appreciation for those who have served. We take pride in our military loan discount and support local organizations, such as the Travis Mills Foundation in Rome, ME, that help veterans every day. We would like to hear more about your loan application process. Whenever it is most convenient, call us at (207) 221-5000 or visit your closest branch in Naples, Windham, Portland, South Portland or Scarborough. We hope you will consider Evergreen Credit Union for your next loan with us. Best, Emma Evergreen CU
Everything about Evergreen is fantastic. And I love love the new Scarborough branch.
John, we're so glad to hear about your experience at our Scarborough branch! Feel free to stop by again if you ever have any questions, or call our Member Experience Center at (207) 221-5000. Best, Emma Evergreen CU
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