eHealth Insurance (ehealthinsurance.com) has a 3.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. Opinions are polarized: 57% rate it 4 stars or higher while 31% give 1 star; The business has replied to 79% of negative reviews; 87 of them were added in the last 12 months. Last updated 2026-08-10.
Terrible service I was told multiple times a supervisor would get back to me and never did and also can inform me that my insurance was active or not
Reply from eHealth Insurance2026-02-10
Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously. We will review your concern internally for coaching and training opportunities. If you need assistance from eHealth or you would like to discuss your concerns further, please reach out to our Member Loyalty team at 1-844-964-1713, TTY 711 and hours of operation are 5am-6pm PST M-F
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Laura Byron · 3 reviews · Experienced 2026-02-06 ·
★★★★★
Arthur is a super star!
I'm leaving a review for Arthur, the agent I worked with at eHealth. He was incredibly helpful and responsive! He worked quickly and made sure to keep me informed of the process. It took longer than expected but that was the fault of the insurance company, not him.
After reading other reviews here, I was very worried because our experience with eHealth prior to connecting with Arthur was not the best. That's why there is only 4 stars. But once he was on our account, we were helped tremendously! One small piece of feedback is letting clients know that you will be closed on December 31st and January 1st - I didn't know and had a small panic attack because our insurance application was pending.
Thanks again Arthur - you're doing great things and I wanted your team and manager to know!
Reply from eHealth Insurance2026-02-10
Thank you for your positive review and for sharing your experience with eHealth Insurance Services Inc. We're thrilled to hear that you are satisfied with our services! Your feedback is extremely important and helps us continue to deliver the best possible service to all our members. eHealth is a licensed insurance Agency and advisor. We are ready to provide support when you need it. Should you have any more questions or need further assistance, please feel free to contact our Member Loyalty team at 1-844-964-1713, TTY 711. Our hours of operation are from 5 AM to 6 PM PST, Monday through Friday. We look forward to serving you again!
Julianne Hall is awesome; antiquated forms are not!
Julianne Hall and her team were very helpful in fixing my policy cancellation by BCBS. However, the form that triggered this cancellation caused an avoidable error in my opinion. So, overall, I pleased with the outcome but disliked the hassle to get there. That said, everyone with eHealth is professional, kind, and helpful!
Reply from eHealth Insurance2026-02-03
Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously. We will review your concern internally for coaching and training opportunities. If you need assistance from eHealth or you would like to discuss your concerns further, please reach out to our Member Loyalty team at 1-844-964-1713, TTY 711 and hours of operation are 5am-6pm PST M-F
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FREIDA · 3 reviews · Experienced 2026-01-30 ·
★★★★★
E-Health bugs you
E-Health bugs you. They want you to change your Medicare. Claiming they can get you more benefits. How did they get my number? I don't appreciate the constant phone calls. This Ai is very annoying and the devil. They call starting at 5:00am until late at night. Very rude people. This is my work number and they are constantly calling. I have blocked so many numbers and they are still calling. I have insurance that I am pleased with. Stop all the annoying phone calls.
Reply from eHealth Insurance2026-02-03
Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously. We will review your concern internally for coaching and training opportunities. If you need assistance from eHealth or you would like to discuss your concerns further, please reach out to our Member Loyalty team at 1-844-964-1713, TTY 711 and hours of operation are 5am-6pm PST M-F
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Rod Buckley · 3 reviews · Experienced 2026-01-28 ·
★★★★★
They want you to change your Medicare…
They want you to change your Medicare plan for their benefit. You will most likely gain nothing and waste an hour or more on the phone. Don't bother.
Reply from eHealth Insurance2026-02-03
Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously. We will review your concern internally for coaching and training opportunities. If you need assistance from eHealth or you would like to discuss your concerns further, please reach out to our Member Loyalty team at 1-844-964-1713, TTY 711 and hours of operation are 5am-6pm PST M-F
rick white · 31 reviews · Experienced 2026-01-12 ·
★★★★★
Terrible customer service
This is another outfit that will spam call you like crazy. Then when you let them sign you up you can't get them on the phone again. I would not recommend. Terrible customer service. Terrible phone skills.
Reply from eHealth Insurance2026-02-03
Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously. We will review your concern internally for coaching and training opportunities. If you need assistance from eHealth or you would like to discuss your concerns further, please reach out to our Member Loyalty team at 1-844-964-1713, TTY 711 and hours of operation are 5am-6pm PST M-F
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K Newton · 1 review · Experienced 2026-01-12 ·
★★★★★
They fired 100 people one of them being…
They fired 100 people one of them being my mom for no reason horrible company they only care about money even though the people who’s making them money are the ones they fire so f you Ehealth
Reply from eHealth Insurance2026-02-03
Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously. We will review your concern internally for coaching and training opportunities. If you need assistance from eHealth or you would like to discuss your concerns further, please reach out to our Member Loyalty team at 1-844-964-1713, TTY 711 and hours of operation are 5am-6pm PST M-F
Mark Pierson is an excellent Broker. Knowledgeable, Professional & Ethical. He eased us through a very difficult process that has become overwhelming in the toxic political environment Health Insurance choice tutning into a complete game of chess! Compliments to EHealth & Mark Pierson!
We're happy to hear that the process was easy for you. Thank you for your positive feedback; we appreciate it.
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Susan Burridge · 1 review · Experienced 2025-11-05 ·
★★★★★
They lied to me about dental coverage
Reply from eHealth Insurance2025-12-14
We regret that there was a misrepresentation regarding your dental coverage. We will investigate this issue thoroughly.
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Rose Florian · 11 reviews · Experienced 2025-12-03 ·
★★★★★
Ehealth takes too long to reply…
Ehealth takes too long to reply regarding acceptance of health plan. I hadn't heard from them, so I called the insurance company direct. I had been accepted but Ehealth never informed me. Additionally, I wasted time having to answer questions from a robot. The robot transferred my call to a live agent. I waited so long for an agent, I gave up and disconnected the call.
Reply from eHealth Insurance2025-12-14
We appreciate you bringing this to our attention. We're sorry our communication about your health plan acceptance was delayed, and for the difficulties you experienced with our phone system. We're reviewing our processes to improve our response times and call handling.
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EL · 1 review · Verified · Experienced 2025-12-08 ·
★★★★★
Great experience- very knowledgeable…
Great experience- very knowledgeable representative and white glove service
Reply from eHealth Insurance2025-12-14
We're happy to hear that you found our representative knowledgeable and appreciated the service provided. Thank you for your positive feedback!
