eHealth Insurance (ehealthinsurance.com) has a 3.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. Opinions are polarized: 57% rate it 4 stars or higher while 31% give 1 star; The business has replied to 79% of negative reviews; 87 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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Sandy · 14 reviews · Experienced 2025-12-05 ·
★★★★★
I had to choose a star so I went with…
I had to choose a star so I went with the lowest rating. After over 2 hours on hold an extremely rude man finally picked up and when I started speaking he said he only sold supplement plans he had to transfer me to advantage plans. I held another 1 1/2 hours a total of 3 1/2 hours and finally gave up. I called Reliance and the friendliest gentleman answered in less than 1 MINUTE!! Stay away from ehealth you're wasting your time. Make your first call to Reliance.
Ignore ehealth's reply. They don't have the reps name or my phone number to pull the call so they won't be doing anything. Look at all their other reviews.. extremely long hold times and rude reps. Not a reputable company.
Reply from eHealth Insurance2025-12-14
We appreciate you taking the time to share this experience. We're very sorry to hear about the excessive hold times and the negative interaction you had with our representative. This is not the service we aim to provide. We'll investigate this situation to improve our customer service and training.
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Clara McKinney · 2 reviews · Experienced 2025-11-24 ·
★★★★★
Everything went smooth and I was…
Everything went smooth and I was accepted by an insurance company. But after that they are calling me every day saying I haven't finished my application. After telling them I did and to stop calling me I had to block them.
Reply from eHealth Insurance2025-12-14
We appreciate your feedback and are glad you were accepted by an insurance company. We're sorry to hear about the repetitive calls you experienced after completing your application. We'll look into this issue to prevent it from happening again.
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Joann Vann · 2 reviews · Experienced 2025-12-05 ·
★★★★★
BAD EXPERIENCE with E.HEALTH
At first I rated e.health high at enrollment, my ONLY experience with them. Found out there is NO doctor network (1 clinic, miles away), ONLY 1 hospital in my city, and NO CALL BACK from the ADVISOR during application process for a mistake which they blamed on Medicaid. After checking with Medicaid, found that not to be correct. I would think after 4 phone messages and a text during 2.5 days she SHOULD have returned my calls. Plan sounds good but recheck med/doctor providers and hospitals for billing where YOU live. Also, if you don't mind spending 2-3 more last minute frantic days calling last minute for help. They really rushed for survey review.
Reply from eHealth Insurance2025-12-14
We appreciate you sharing your experience. We're sorry to hear about the limited provider network and the lack of communication during your application. We'll review your feedback regarding the advisor's responsiveness and the information about Medicaid. We suggest verifying network coverage before enrolling to ensure it meets your needs.
Used to help last year waited approximately an hour and a half. Used ehealth again this year and waited approximately 4 and 1/2 hours and still never got an answer. Not acceptable with all the advantages of computers ai and voicemail someone could have at least taken my number and called me back. Call the different company to give me a quote and I waited approximately 10 minutes why?
Reply from eHealth Insurance2025-12-14
We appreciate you sharing your experience. We're sorry the wait times were so long and that we didn't respond promptly. We'll review our processes to improve our response times and communication. Thanks for bringing this to our attention.
The lady answering the phone put me thru to someone that wasnt in yet.I Left a message. She should have told me he wasnt in yet. Called again a few hours later and the same lady was very rude cause she told me that i had called already and put me thru to Shannon who didnt answer again. I had told him it was urgent. I decided to call BC/BS myself. Hours later i got a email that i should just call BC/BS. Someone could have just told me that to begin with and saved me hours on the phone and waiting around. I work 3rd shift and was losing sleep time over this. Would never ever use ehealth.
Reply from eHealth Insurance2025-12-14
We regret your experience and the frustration caused by the multiple calls and miscommunication. We apologize for the inconvenience and the impact on your sleep. We appreciate your feedback and will address this internally to improve our service.
The interface is confusing. It is cluttered and overwhelming.
Reply from eHealth Insurance2025-12-14
We appreciate your feedback and apologize that our interface is overwhelming. If you need help with finding a plan that fits your needs, please call us at 1800-977-8860
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Jim · 2 reviews · Experienced 2025-12-03 ·
★★★★★
I tried this broker last year and they…
I tried this broker last year and they did a good job.
this year has been a trip I would not recommend to anyone. I talked to an agent and got signed up for a different insurance agency for 2026 and after some confusing sales attempts by what they called verifying agents at the end of the sale. I was so upset that I was ready to call some people some unfriendly names. The broker that signed me for 2026 gave me a number for me to reach out to him if I needed to or had any questions, but after leaving him several messages and him not calling me back I have given up on this Broker. I will never use them again in the future and do not recommend them.
Reply from eHealth Insurance2025-12-14
We appreciate you sharing your experience. We're sorry to hear about the difficulties you faced this year, especially the confusing sales attempts and lack of communication. We'll investigate these issues to improve our service. Thank you for your feedback.
Your representative was very helpful in helping me research a plan that covers my needs, along with the payment that meets my budget.
Reply from eHealth Insurance2025-12-14
We're happy to hear that our representative was very helpful in researching a plan that covers your needs and meets your budget. Thank you for your positive feedback!
Emmaleigh was so helpful and knowledgeable about the process I needed to follow - With her help, I was able to later connect with my spouse and figure out the best plan for us.
Reply from eHealth Insurance2025-12-14
We're happy to hear that the information provided was helpful for you. It's great to know that you were able to connect with your spouse and determine the best plan. Thank you for your feedback.
What made my experience on the telephone this morning an above and beyond excellent today, was the Agent, Ms. Lauren Mckelton, she was so very kind, caring, consideration, she listen very closely to my concerns and was very helpful, you see Lauren explain to me in a very kind way, why I was unable to qualify for any of those plans. But, with a very kind heart, she went above and beyond excellent, by looking up what was available in my area, helping me by finding numbers to companies that were in my area and encouraging me to contact other programs. Because of her kindness and help, it gave me verification of what kind of caring agents your company really have. For you see, my first time I called that agent wasn't helpful at all. But, this agent restored my faith, trust and appreciation for your company and alot of gratitude for her help today.
Thank both you and Ms. Lauren very much.
Reply from eHealth Insurance2025-12-14
We're so happy to hear about the positive experience you had! We appreciate you sharing your gratitude for the agent's kindness and dedication in helping you, especially after a previous unhelpful interaction. It's wonderful to know that their support restored your faith in our company. Thank you for your feedback.
m
mary starz · 1 review · Experienced 2025-11-13 ·
★★★★★
Website for comparing Advantage plans…
Update: I finally spoke to a rep who helped. He said Edge browser was the issue. Switched to Chrome and it worked!
Website for comparing Advantage plans isn't working. You have NO IT Tech support to help. I put in my zip code, click on the button to bring up plans, and NOTHING HAPPENS. I call and the agents send a "link" with 3 plans. I click on a plan and get an error message, "Oops, we're having technical difficulties." NOBODY can help me!!!
Reply from eHealth Insurance2025-11-21
Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously. We will review your concern internally for coaching and training opportunities. If you need assistance from eHealth or you would like to discuss your concerns further, please reach out to our Member Loyalty team at 1-844-964-1713, TTY 711 and hours of operation are 5am-6pm PST M-F
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Angela G. · 2 reviews · Experienced 2025-11-07 ·
★★★★★
I was at my wits end… new to Medicare
I was at my wits end trying to figure all of this out. After showing interest on your web site, I was contacted the next day by one of your representatives named Riley. He was so patient, friendly and helpful in figuring out the whole process. He did not force any decisions on me, yet explained how different choices could affect me down the road. As a first time Medicare user I needed a lot of help sorting everything out. Hopefully everything works out smoothly as I’m waiting on my approval now.
The eHealth insurance agent that took my call went above and beyond to answer my questions, display patience, and care about the customer (me!). I was confused and nervous about picking a health insurance plan this year. The agent explained the process and answered my questions in a way that was simple to understand. I am very thankful for her help.
Reply from eHealth Insurance2025-11-10
We're happy to hear that our agent provided you with exceptional support. It's great to know the explanations helped clarify the health insurance process and eased your concerns. We appreciate you sharing your positive experience!
So far this is the kind of insurance that I was looking for as I can see good value good service good communications thank you ehealth insurance
Reply from eHealth Insurance2025-11-10
We're happy to hear that you've found the insurance you were looking for! We appreciate your positive feedback regarding our value, service, and communications. Thank you!
I was so upset and discouraged I had lost my job after 5 years and COBRA WAS 1250.00 a month no way I could do that. I have been crying for days not only have I lost my job but my insurance and I am so overwhelmed and stressed out I don’t know what I am going to do.
Reply from eHealth Insurance2025-11-10
We are truly sorry to hear about the distress caused by your job loss and the high cost of COBRA. We recognize how overwhelming it feels to lose both your job and insurance. We want to support you through this challenging time.
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Sally Soso · 1 review · Experienced 2025-10-25 ·
★★★★★
This is a RIP
This is a RIP. I looked and their website is horrible. I am looking for Medicare D and they only showed 4 insurances. There are a lot more like 8 of them or more. DO NOT LOOK FOR THEM.
Reply from eHealth Insurance2025-10-29
Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously. We will review your concern internally for coaching and training opportunities. If you need assistance from eHealth or you would like to discuss your concerns further, please reach out to our Member Loyalty team at 1-844-964-1713, TTY 711 and hours of operation are 5am-6pm PST M-F
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Sarge Smith · 9 reviews · Experienced 2025-10-22 ·
★★★★★
Second time was not a charm
I spoke to an agent named Ron who I found to be very very helpful in choosing a plan.
I will admit before calling I went down on their website and done some of my own homework so I pretty much knew what I already wanted.
My plan sold out to another company who is not under contract with my care team so I had no choice but I feel like I got good service.
I know you can't please everybody but I feel like they did a good job with me.
So after this good experience I was diagnosed with a serious chronic condition and wanted to see what options were available for people with chronic conditions.
I went back and talked to ehealth and they left out some very important details on my new chronic condition advantage plan.
Like the fact that my medical has a $650 deductible which I cannot afford to pay so I guess I'll just do without my medication.
They made this plan sound like cotton candy and once I get signed up and knew what they were talking about cuz I sure didn't I wouldn't looked at it and it looks like I'm more like kill people with Connie conditions then help them.
So here's another good update where I took things into my own hands.
I went online the medicare.gov filled out a form that took me 2 minutes on my phone for RX help.
I'll give you got approved in a week and a half now I don't have to pay the deductible and I get help with my prescriptions note this is a plan through Medicare not the state.
Reply from eHealth Insurance2025-11-10
We appreciate you sharing your experience. We're happy to hear that the agent was very helpful in guiding you toward a plan. It's great to know that you felt well-supported, even with the changes in your plan's coverage. We're glad we could provide good service.
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I am kooft · 1 review · Experienced 2025-10-21 ·
★★★★★
Some required information missing
Humana indicated some required information is missing to continue processing your application.
please call us at 1-877-731-3652
or send an email to medicare-AT-ehealthinsurance.com
5 calls - getting transfered around and Noone knows what is going on.
Reply from eHealth Insurance2025-10-30
Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously. We will review your concern internally for coaching and training opportunities. If you need assistance from eHealth or you would like to discuss your concerns further, please reach out to our Member Loyalty team at 1-844-964-1713, TTY 711 and hours of operation are 5am-6pm PST M-F
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William Tozer · 2 reviews · Experienced 2025-10-20 ·
★★★★★
My experience with E-Health was mixed
My experience with E-Health was mixed. The web site was somewhat helpful, BUT when I called to asked for help and information, The person that I was talking to went through me giving all info to make a decision. After all that, pressured me into needing to enroll right then and there. When I told him that this call is only for help in making a choice. I was told to have a good day, and I told him that I will not be forced.
Reply from eHealth Insurance2025-10-30
Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously. We will review your concern internally for coaching and training opportunities. If you need assistance from eHealth or you would like to discuss your concerns further, please reach out to our Member Loyalty team at 1-844-964-1713, TTY 711 and hours of operation are 5am-6pm PST M-F
