eHealth Insurance (ehealthinsurance.com) has a 3.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. Opinions are polarized: 57% rate it 4 stars or higher while 31% give 1 star; The business has replied to 79% of negative reviews; 87 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
D
David Wentz · 1 review · Experienced 2025-10-19 ·
★★★★★
I never even got around to calling them…
I never even got around to calling them -- I simply took a look at all the reviews, and when I saw that literally every single negative review was answered with the same canned response, no personalization whatsoever, it was patently clear that the negative reviews about bad customer service were all very likely true, and the few positive 5-star ones were all very short (single sentences) and most likely fake. I'll move on.
Reply from eHealth Insurance2025-10-30
Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously. We will review your concern internally for coaching and training opportunities. If you need assistance from eHealth or you would like to discuss your concerns further, please reach out to our Member Loyalty team at 1-844-964-1713, TTY 711 and hours of operation are 5am-6pm PST M-F
Confusing system and was not well explained on how to navigate and select benefits.
Reply from eHealth Insurance2025-10-13
Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously. We will review your concern internally for coaching and training opportunities. If you need assistance from eHealth or you would like to discuss your concerns further, please reach out to our Member Loyalty team at 1-844-964-1713, TTY 711 and hours of operation are 5am-6pm PST M-F
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sandra johnson · 1 review · Experienced 2025-10-07 ·
★★★★★
The Insurance Agent Whose name is Al
The Insurance Agent Whose name is Al.
was very, very, good! He was Very helpful; he took his time and helped me create the perfect Health insurance package. he helped me get everything I needed and wanted in my health insurance. Al was patient, kind and very thorough and, he made sure that I was satisfied. Hi customer service is outstanding.
Thank You Al. I am very, very happy and satisfied with my plan.
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Ro He · 2 reviews · Experienced 2025-10-08 ·
★★★★★
Recommended Plan D that I was switched…
Recommended Plan D that I was switched to was more expensive the existing plan. They couldn"t fix it.
Reply from eHealth Insurance2025-10-13
Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously. We will review your concern internally for coaching and training opportunities. If you need assistance from eHealth or you would like to discuss your concerns further, please reach out to our Member Loyalty team at 1-844-964-1713, TTY 711 and hours of operation are 5am-6pm PST M-F
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R Bledsoe · 2 reviews · Experienced 2025-10-02 ·
★★★★★
What a SHAM!!!
Went to their website. Determined that I wanted a Medigap Plan that was listed. Phoned the main number on the site. Explained to Rubin what I wanted and I had several questions. After a very lengthy script of rules and being required to divulge my email address, name and DOB, then asking the question a SECOND time, Rubin tried very hard to get me to choose an Advantage Plan, which I DO NOT WANT. Then he said that I had reached the "Advantage Team" through the number listed at the top of the page, on their site. He transferred me. Brittany answered. I went into my question. Again, Brittney explained I had reached the Advantage Team 🙄 , and that she would transfer me. Waited 10 minutes for ANYONE to pick up. What s sham!!! I learned my lesson. I'll go directly to the source. You should too.
Reply from eHealth Insurance2025-10-13
Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously. We will review your concern internally for coaching and training opportunities. If you need assistance from eHealth or you would like to discuss your concerns further, please reach out to our Member Loyalty team at 1-844-964-1713, TTY 711 and hours of operation are 5am-6pm PST M-F
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Walt · 1 review · Experienced 2025-10-03 ·
★★★★★
Clueless
They have no clue about the details of different plans. Chat is useless.
Reply from eHealth Insurance2025-10-13
Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously. We will review your concern internally for coaching and training opportunities. If you need assistance from eHealth or you would like to discuss your concerns further, please reach out to our Member Loyalty team at 1-844-964-1713, TTY 711 and hours of operation are 5am-6pm PST M-F
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Larry G. · 4 reviews · Experienced 2025-08-14 ·
★★★★★
Donna Baggett the agent I spoke with…
Donna Baggett the agent I spoke with was very kind and helpful. I could tell she knew what she was talking about. She was very patient with me.
Run from any DEI company period. From day 1 no one in HR or in any training discussed the pay period or how commission would be paid or how it was determined.
My training time was changed 3 days in a row. Monday 11.30 am, tues. 9.30 am & wed 8.30 am -and 5 of us were switched to a different class. Ask Licensing to pick up a phone and they are too lazy to do so. There was no outline of what to expect on day 1. zippo !!
All they cared about was you passing these tests. then 2 supervisors told us about demerit points that deducted from any commission - coming back late from break, no web cam on, logging in too early,
After 8 days I had enough of this type of treatment and said I am done.
Reply from eHealth Insurance2025-08-04
Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously. We will review your concern internally for coaching and training opportunities. If you need assistance from eHealth or you would like to discuss your concerns further, please reach out to our Member Loyalty team at 1-844-964-1713, TTY 711 and hours of operation are 5am-6pm PST M-F
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Green Maple · 3 reviews · Experienced 2025-07-16 ·
★★★★★
No Response After Payment – Very Disappointed
I paid for short-term insurance on 06/30/2025, but I never received my ID card. I contacted eHealth many times via email, phone, and chat with no response. This is unacceptable. If this is not resolved, I will dispute the charge. Very poor customer service.
Reply from eHealth Insurance2025-08-04
Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously. We will review your concern internally for coaching and training opportunities. If you need assistance from eHealth or you would like to discuss your concerns further, please reach out to our Member Loyalty team at 1-844-964-1713, TTY 711 and hours of operation are 5am-6pm PST M-F
K
Kristin · 3 reviews · Experienced 2025-06-28 ·
★★★★★
Careless eHealth employees
Took an Advantage plan with eHealth Simply in 2024. Canceled via phone call (at least 4 verified calls, Nov through Dec) to update to a Cigna Medicare Plan N. Have been paying on this plan for 6 months and was denied Cataract surgery because Medicare still lists eHealth Simply Advantage as my insurance. They failed to remove me from Medicare. Their negligence has cost me 6 months of payments to Cigna and will again need to reapply in Oct. Surgery canceled.
Medicare needs a serious reform and eHealth should be penalized. Once again, seniors are at harm.
Reply from eHealth Insurance2025-07-07
Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously. We will review your concern internally for coaching and training opportunities. If you need assistance from eHealth or you would like to discuss your concerns further, please reach out to our Member Loyalty team at 1-844-964-1713, TTY 711 and hours of operation are 5am-6pm PST M-F
J
Jessica · 1 review · Experienced 2025-06-03 ·
★★★★★
This company is a scam! They just want a sale!
This company is all about sales.
I made the 3-way call with my brother and overheard a supervisor come in on his line.
His supervisor was berating him for being on the phone 37 minutes with us, not using a "opening statement" & not getting him (my brother) into a plan.
When the agent came back on the phone, he pushed for us to "go ahead and get coverage" not knowing we already knew this was a scam!
EHealth has their supervisors listening in on all of our calls. That means everything you gove your SSN and Medicare number, it is being recorded and used God knows how.
EHealth just want your money. They don't care about helping us old people. They sit around teaching people how to sell & berate them if we don't get scammed because they paid for us to call.
EHealth does not give flex card, those are for people with food stamps already! These ads are scams and we will be taking that recorded call straight to 1800 Medicare and suing.
EHealth probably makes billions off the suffering of senior citizens.
DO NOT GET INTO A PLAN WITH EHEALTH!
Reply from eHealth Insurance2025-07-07
Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously. We will review your concern internally for coaching and training opportunities. If you need assistance from eHealth or you would like to discuss your concerns further, please reach out to our Member Loyalty team at 1-844-964-1713, TTY 711 and hours of operation are 5am-6pm PST M-F
M
Marsha · 3 reviews · Experienced 2025-01-01 ·
★★★★★
I had used e health before but never…
I had used e health before but never again. They advised me to take a policy that had absolutely zero help to me. They then apologize and fit me with a different policy. One again zero benefit. I went over all my providers etc over and over again to make sure i was covered. Now I find out my doctors and hospitals aren't in network! I am now stuck with this policy I pay for and can't use. I would never use again or recommend to anyone.
Reply from eHealth Insurance2025-04-09
Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously. We will review your concern internally for coaching and training opportunities. If you need assistance from eHealth or you would like to discuss your concerns further, please reach out to our Member Loyalty team at 1-844-964-1713, TTY 711 and hours of operation are 5am-6pm PST M-F
This company is amazing, they were extremely helpful and listened to our needs ,were on point and got us the coverage that we needed !
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Michael alla · 1 review · Experienced 2025-02-16 ·
★★★★★
They where very helpful with my…
They where very helpful with my decision and guidance towards better healthcare
Reply from eHealth Insurance2025-02-21
Thank you for your positive review and for sharing your experience with eHealth Insurance Services Inc. We're thrilled to hear that you are satisfied with our services! Your feedback is extremely important and helps us continue to deliver the best possible service to all our members. eHealth is a licensed insurance Agency and advisor. We are ready to provide support when you need it. Should you have any more questions or need further assistance, please feel free to contact our Member Loyalty team at 1-844-964-1713, TTY 711. Our hours of operation are from 5 AM to 6 PM PST, Monday through Friday. We look forward to serving you again!
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Barbara McCray · 1 review · Experienced 2025-02-05 ·
★★★★★
Awesome Insurance Agent
My Agent Steve Motley is one in a million. He has been my agent since 2015. Always call me back. Very knowledgeable . I trust him .
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Bob · 1 review · Experienced 2025-02-05 ·
★★★★★
Did not listen
Did not listen when I said what I was looking for. Asked if I made my own decisions. Required a last name to "verify" medicare coverage. I don't give my full name to avoid telemarketing. Was "unable" to discuss plans without my full name and "verifying" even if I had my medicare number. They were of NO help!
Reply from eHealth Insurance2025-02-11
Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously. We will review your concern internally for coaching and training opportunities. If you need assistance from eHealth or you would like to discuss your concerns further, please reach out to our Member Loyalty team at 1-844-964-1713, TTY 711 and hours of operation are 5am-6pm PST M-F
Ayesha Porch was so professional and took her time to find exactly what was most cost effective and beneficial to me
Thank you very much
D
Don Bullis · 2 reviews · Experienced 2025-01-13 ·
★★★★★
I liked talking with Melesha
I liked talking with Melesha, very friendly and helpful, the only problem is I can't verify my account on line? I'm sure this is something I'm doing wrong. Maybe it's something on your end?
Reply from eHealth Insurance2025-01-16
Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously. We will review your concern internally for coaching and training opportunities. If you need assistance from eHealth or you would like to discuss your concerns further, please reach out to our Member Loyalty team at 1-844-964-1713, TTY 711 and hours of operation are 5am-6pm PST M-F
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Louise · 2 reviews · Experienced 2024-10-02 ·
★★★★★
No Customer Support
I applied in early October, received email the supplement carrier had received and was processing,supposedly effective November 1. No word, so just before November 1 I started calling. I have talked with several people at Ehealth, all telling me they were working on it and would call me. To this date, no calls or email. So I now have to pay $30 PER MONTH more. I have begged Ehealth to find out why my application was not processed. They just give me the usual lip service
Reply from eHealth Insurance2025-01-16
Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously. We will review your concern internally for coaching and training opportunities. If you need assistance from eHealth or you would like to discuss your concerns further, please reach out to our Member Loyalty team at 1-844-964-1713, TTY 711 and hours of operation are 5am-6pm PST M-F
So far, so good. My husband and I had a good experience with Monica, applying to replace our Medicare Advantage plan because of a move. We received a verification the next day that everything was approved. Monica was patient and did not rush us or push us into any particular policy. We told her our needs and the policies we reviewed prior to the call. She explained the policy and the process.
