The Electric Tobacconist first launched in the UK in 2013 and following on from our success across the Atlantic, the Electric Tobacconist USA was born in early 2015. Though we’re an American company through and through, our name pays homage to our British roots. The local tobacconist was traditionally the place where the community went to pick up their smoking supplies, discover the latest innovations in tobacco, and get expert advice and recommendations on what to buy. However, things have changed. People are moving away from traditional tobacco and are looking for an alternative. That’s where we come in. We’re a tobacconist for the 21st century. The Electric Tobacconist USA is your one-stop-shop for e-cigarette and vaping supplies, offering absolute convenience, an ever-evolving range of products, and a commitment to the customer that’s second to none.Our unwavering focus on customer satisfaction has made us one of the biggest online vape shops in the US, and we continue to adapt and grow to stay at the forefront of this fast-moving industry. Every time you visit our site, you’ll find something new and exciting, whether it be state-of-the-art vaping hardware or the hottest vape juice range in the US.
Electric Tobacconist® USA (electrictobacconist.com) has a 3.1 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is mixed. Opinions are polarized: 49% rate it 4 stars or higher while 38% give 1 star; The business has replied to 89% of negative reviews; 14 of them were added in the last 12 months. Last updated 2026-09-07.
Wow, such fast customer service!! I e-mailed about canceling or editing my order to add products to it so I could get free s&h and within 8 hours I received a reply. They had canceled my order and gave me a credit. Awesome customer service!!
Has Zip code delivery been canceled reinstated and limited again? I received my last order.
Hi Jan, we want to apologize for any confusion our coverage has caused you. With USPS has banning the shipment of nicotine products due to the PACT Act, we are now reliant on private carriers that make compliant deliveries (including obtaining a signature upon delivery). Additionally, under this legislation, we are no longer able to ship to PO Boxes. This does make our reach a bit unstable at times. Regrettably, your area is currently out of the operational area of our carriers. We are very sorry for the inconvenience this causes. We are working with them to expand their bandwidth so as to service as many of our customers as possible. You can visit our ZIP Code Checker to sign up to receive an email notification once your area has been added to the service area of our carriers: https://www.electrictobacconist.com/front_restrictions/check_delivery We greatly appreciate your patience and understanding during this uncertain time for our industry. We hope this information helps and please feel free to let us know if you have any questions or concerns.
Very incredibly disappointed with this company electric tobaccoist I had two orders with them. First one it was over a month and never received my order final was told I would get a credit and now my credit after a week is still not available. My second order it’s been over a month and still nothing. Also they have told me over the month that they can confirm my order was on my way to my location so they also lied all month because it didn’t show up and last in June 2022 they shipped two orders the UPS But the they tell you they can’t ship this way because the Pact act. file:///var
Hi Linda, I can confirm that both of the orders that did not reach you have been already been refunded. Because of the PACT Act, we are no longer able to ship with USPS; FedEx, DHL, and all other major shipping companies have decided to make similar decisions surrounding the ban of shipping nicotine products. As such, we are now reliant on private carriers that make compliant deliveries. Since they don't have the same infrastructure as the Postal Service your package may take unusual routes as it is passed through a network of carriers rather than directly to a local distribution center. We have also seen slightly longer transit times as well as occasional delays in tracking updates. We are working with their technical support team to rectify these concerns as quickly as possible.
I was very pleased with the rapid response time to my questions. The answers were very helpful !
Service is great, it's why I've been a long time customer.
I’ve received a defective product, I sent an Email and within minutes I’ve received an answer! I was amazed by the level of costumer service I’ve received! And of course the issue was 100% resolved
I HAVE LOVED THE VAPRESSO GEN S FOR QUITE SOME TIME, AND NOW I HAVE MY HUSBAND LOVING IT TOO! SADLY THE ONE I PURCHASED FOR MY HUSBAND IS NOT WORKING (FROM THE GITGO) BUT THE SUPPORT TEAM IS ON TOP OF IT AND I APPRECIATE GOOD CUSTOMER SUPPORT, SO THANK YOU "ET"USA
Awesome shop and absolutly excellent staff 10/10
So far I am pleased with their customer service rep. I look forward to working with them on my orders in the future.
I ordered vapes on 7-9-22 and it is now 7-19-22 and still don't have an update on shipping. Terrible. And how do you get in touch with them? I tried to send an email to CS through site and it wouldn't let me click on submit.
Hi Karen, it looks as though your purchase was marked as delivered on the 20th. We are accepting all inquiries via email or via the HelpDesk on the website. We have transitioned to having all of our packages delivered via one carrier our previous one is no longer operable. It is going to take them a little bit of time to get acclimated to our bandwidth and needs; however, we can assure you that we are doing everything in our power to rectify these tracking delays.
My issue was taken care of immediately. I have been a customer for quite some time, and this is just another one. Thank you!
It looks as though our email went out to you on Thursday, June 23 2022 at 4:55 PM detailing our JUUL selection. Without a response from you, the ticket was closed and a resolved email was sent out.
Electric Tobacconist has been a great company to deal with. However, due to the Governments overreach again, shipping is terrible. I wish Electric Tobacconist could find a better shipper.
Hi Greg, we are very sorry to hear that you have had an unsatisfactory experience with our shipping partners. We can confirm that we are aware of the current delays seen on some purchases and that we are working closely with our shipper's logistics team to ensure that these do not become concerns for future shipments. We greatly appreciate your patronage and are always happy to answer any questions or concerns that may arise.
Always a great experience! Been using this company for years! Always available products of my liking! Always great prices, even specials on my commonly purchased items! Shipping (even with all the new regulations!) is very efficient and painless! Love the Customer Service! Great company with focus on the customer!
OUTSTANDING CUSTOMER SERVICE!!! I purchased two mods 3 weeks ago. Both had leaked since new. Myself and customer service were emailing back and forth last night until close to midnight. THE PROBLEM IS RESOLVED! A+ Here now to place another order!
I received full help from start to finish. I am blown away at just how much they cared and heard me. No hassles, just good people!!!
M so happy they have a delivery for where I live now!!!! I enjoy all the products I buy!
Not happy with the support. Vaporesso renova zero has some serious problems.
Hi Mohammed, unfortunately, we were unable to offer you full store credit for your device as it was 6 months outside of its warranty period. I am very sorry that we could not be of further assistance.
Customer service was able to change my order per my request in a very timely manner. Will continue to order from Electric Tobacconist.
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