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Electronics & Technology

Electronic Express

201 reviews

4.0201 reviews
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About Electronic Express

Data updated
Website
electronicexpress.com
Category
Electronics & Technology
Location
United States · Nashville
Status
Unclaimed
Last 12 months
201 reviews
Replies to negative
85% (40/47)
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Is Electronic Express legit?

Electronic Express (electronicexpress.com) has a 4.0 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has replied to 85% of negative reviews. Last updated 2026-08-10.

What people say

Placing a "fraud" hold on my order was…

Placing a "fraud" hold on my order was not what I expected especially after my bank approved the vharge.

Reply from Electronic Express2026-07-29

Thank you for the feedback! We are putting your funds on hold before executing the order. The company we use to confirm that we aren't shipping fraudulent orders weren't able to automatically confirm your order credentials so they are conducting a manual review. We apologize for the inconvenience.

Great experience …

They made the delivery appointment right away, and it was right on time. The delivery guys were polite, friendly and knowledgeable. They had the best customer service. I appreciate the good deal that I got as well.

Reply from Electronic Express2026-07-29

Thank you for the feedback!

The laptop I bought seemed to me an…

The laptop I bought seemed to me an incredible price, much cheaper than in the market, the delivery was super fast and after the purchase I had a doubt and they answered me quickly.

Reply from Electronic Express2026-07-29

Thank you for the feedback!

​Extremely disappointed with the…

​Extremely disappointed with the overall quality of service. I ordered a microwave trim kit showing as available for quick local delivery, but after a week of no updates, I called the store only to find out they didn't have the item in stock. Instead, they offered an open-box item with missing parts. ​No email, no phone call, and no initiative on their part—I had to chase them down just to find out my order was never going to be fulfilled. Misleading inventory online, poor management, and non-existent communication.

Reply from Electronic Express2026-07-29

Thank you for the feedback. Your review has been forwarded to management.

Refrigerator delivery/install

Refrigerator delivery/install, they initially had me setup for a Tuesday from 6-9pm (yes, apparently they schedule deliveries that late), then eventually it was 9:45pm and we had to reschedule for the next day because they were still knee-deep in another job and it was getting late (I work at 6 am). No big fuss but not ideal. Got it the next day, the delivery guys themselves were great, did a good job/etc. Was told because my old refrigerator wasn't clean enough (had no food in it whatsoever but had a bit of an odor) that the warehouse wouldn't accept it so they cancelled my haul away. I got the impression that was more the warehouse guys being a-holes and not the delivery guys, but who knows, I didn't get both sides of the story. Probably should be giving them a 2 star because of the inconveniences, but they promptly refunded my haul away fee without me asking and sent me an email letting me know, and overall the customer service was pretty good (lady was on the phone multiple times with me the previous night explaining the delivery delays, they sent me multiple emails explaining things every step of the way, etc.), so it definitely felt like they were trying. My impression is that they are stretching their delivery service guys too thin (delivering all day and into the late evening, I'm sure the budget is tight but maybe get 1 more delivery truck going? Also working your guys 12+ hour days is going to affect their performance), and obviously the haul away thing was dumb (didn't let me know that the old fridge had to be spotless to haul away, if you're going to be that nitpicky you have to let people know). But the fridge install was good and it works well so overall I'm not super mad. If I were them I'd look into fixing these problems, most people will not be so understanding.

Reply from Electronic Express2026-07-23

Thank you for the fair, detailed feedback on your delivery experience. We apologize for the delay and cancelled haulaway; we appreciate that you understand that delivery services encounter many hurdles. Your review has been forwarded to members of management.

This is a horrible place to order…

This is a horrible place to order anything from. Buyers just got to your big box store anything from return to problems with a item home depot or Lowe's will be there and take care the customer.

Reply from Electronic Express2026-07-23

Thank you for your feedback. We understand this product can be confusing, which is why we took the time to explain prior to purchase that this Samsung Bespoke refrigerator does not include door panels and that panels must be selected separately. During our conversation, we clarified multiple times that the refrigerator would arrive as a complete, functional unit but without the decorative color panels shown in some marketing images. Feel free to utilize our return policy. Thank you

always and easy experience

I have purchased from Electronic Express several times over the years. I like that they use Amazon shipping now instead of Fedex. I get stuff quicker (and tracking is much more accurate!) It was easy to find what I need and order it. They ship quickly and efficiently. I would highly recommend Electronic Express for your needs.

Reply from Electronic Express2026-07-22

Thank you for the feedback!