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Ethan
美国
3★ Reviews
9👁 Reads
0👍 Useful
3 reviews
Refrigerator delivery/install
Refrigerator delivery/install, they initially had me setup for a Tuesday from 6-9pm (yes, apparently they schedule deliveries that late), then eventually it was 9:45pm and we had to reschedule for the next day because they were still knee-deep in another job and it was getting late (I work at 6 am). No big fuss but not ideal. Got it the next day, the delivery guys themselves were great, did a good job/etc. Was told because my old refrigerator wasn't clean enough (had no food in it whatsoever but had a bit of an odor) that the warehouse wouldn't accept it so they cancelled my haul away. I got the impression that was more the warehouse guys being a-holes and not the delivery guys, but who knows, I didn't get both sides of the story. Probably should be giving them a 2 star because of the inconveniences, but they promptly refunded my haul away fee without me asking and sent me an email letting me know, and overall the customer service was pretty good (lady was on the phone multiple times with me the previous night explaining the delivery delays, they sent me multiple emails explaining things every step of the way, etc.), so it definitely felt like they were trying. My impression is that they are stretching their delivery service guys too thin (delivering all day and into the late evening, I'm sure the budget is tight but maybe get 1 more delivery truck going? Also working your guys 12+ hour days is going to affect their performance), and obviously the haul away thing was dumb (didn't let me know that the old fridge had to be spotless to haul away, if you're going to be that nitpicky you have to let people know). But the fridge install was good and it works well so overall I'm not super mad. If I were them I'd look into fixing these problems, most people will not be so understanding.
They are super helpful
They are super helpful! Great service with a fast response!